Jim Marsh Chrysler Jeep
Customer Reviews of Jim Marsh Chrysler Jeep
Review type:
Family Friendly No Pressure
Extra $8000 fee surprise
by F on 12/12/2023I was car shopping for myself and found a car for a nice deal at this dealership. I gave the company my information and received a call from a salesman who gave me false hope on a vehicle that I was interested in. He asked me to come in for… a test drive and I live far so the drive was about 30 minutes away, which took up lots of my time and gas. Once I got there, I noticed a lot of things about the car that was not listed on the car fax that didn't match the sites advertisement so i called them out for being dishonest. So many discrepancies and lies. They failed to negotiate with me after this and gave me a pretend discount of $3600 off the car when they went into the backroom just for the total to be about a $1000 off from what they had originally given me. They added random fees to the itemized sheet and still never negotiated the price they promised. I had driven there almost 3 times and gave them a final out the door price which they rejected because of the mandatory 'love my car' package and reconditioning fee which I was told by one financial advisor who stated that it was optional but said that he had to make money or a profit somehow too. The reconditioning fee was for a "broken part" which should have been fixed regardless before purchasing, so why am i paying extra for something I didn't do. The salesman said "we had to fix it so it's your responsibility to pay for it." How RUDE. I appreciated the honesty but that was very unprofessional, because I was not happy with his response and unhappy with the offer they had given me because no one was willing to negotiate with me. The next day i received a call from a new advisor who seemed friendly over the phone and said i could lower the price of the packages and when i did, he rejected it after "speaking" with his general manager. Long story short, it's POINTLESS to come here. They give you and 8k price higher than what they have listed online on fees that have nothing to do with you and they DON'T negotiate. You'll be paying way more for their profit than your happiness and satisfaction. Save yourself the time.We're truly sorry to read about your experience. It's important for us that our customers feel they are getting a fair deal and we never intend to mislead anyone with hidden fees or discrepancies in the vehicle details. We understand how frustrating this situation must be, especially after multiple visits and long drives. Your feedback is valuable as it helps us improve our service quality, so thank you for sharing this with us. If you'd like to discuss further or if there's anything else we can do for you at this point, please don't hesitate reaching out directly at Mark Fluker - General Manager - (702) 946-9000
Liar's
by LARRY S on 11/04/2023If you like to waste time this is the place. Do not trust father and daughter nice guy adds. Negotiated a cash price on line and over the phone with the salesman. Said come on down we can make a deal. Got there, test drove the car and… sure enough went to start paperwork and the whole deal changed. Not just a couple of dollars but Thousands. Told the sales manager about the agreeded upon offer for me to drive there and all i got was a "sorry". Typical car dealership, Not sure who is worse a car dealer or a Repo Man.We're sorry to read about your experience, Larry. We aim for transparency in all our dealings and it's clear we missed the mark during your visit. This is not typical of us, and we would like to personally assist you with this matter if you are willing to give us another chance. Please reach out at your earliest convenience so that we can work towards a resolution together. Thank you, Mark Fluker - General Manager - (702) 946-9000
Family Friendly No Pressure
by Mamma Mo on 07/29/2023Went there to buy a jeep Rubicon. Ran into a sales women named Jade who was excellent. Chad and Pineapple were also very good if you want to buy a vehicle with no pressure and excellent prices please go see Pineapple or Jade at Jim Marsh… Chrysler JeepWe're so glad to know that Jade, Chad and Pineapple provided you with a pressure-free buying experience at Jim Marsh Chrysler Jeep. Thank you for your kind words! Enjoy your new Jeep Rubicon!
The Euro Special
by MrBigE on 07/29/2023Upon my visit to Jim Marsh, Chrysler Jeep, I ran into a sales associate named Kevin Manilo. He goes by the name of Euro. Very friendly, very knowledgeable and was willing to help me and my family decide on the right vehicle that fit our… needs. He went over all the numbers in full disclosure, no secrets, no hidden fees. Everything was upfront and in the open for us all to see. Kevin was great. The sales manager, Eddie and Jon, a.k.a. Pineapple at least that’s what his name tag said we’re very friendly hospitable. They made us feel like part of the family. What a true asset to have, Kevin, Eddie, and Pineapple as a part of this dealership. We went, to four other dealerships, and retreated very badly. All they were pushy and aggressive and trying to take all of our money. They have no care for our needs. But when we came here to Jim Marsh, they made us feel welcome and really dialed in on our family needs thank you Kevin, Eddie, and Pineapple , professionalism and courtesyWe're delighted to know that our team at Jim Marsh Chrysler Jeep provided you with a friendly and transparent car buying experience. It's great to see how much you appreciated their efforts in finding the right vehicle for your family needs. Thanks so much for choosing us over other dealerships, we appreciate it!
Late to the Game
by W Puterbaugh on 06/05/2023Johnny M. was very helpful as we walked in near closing, and never rushed us through the experience. Fees were WELL explained and some fair negotiations were made. As someone who has sold used cars, they have cost they need to cover.… Jennie C. in finance was very professional and made the process easy. Well Done Team.We're happy to hear about your positive experience! Johnny and Jennie are exceptional team members and we're glad to know they provided you with well-explained fees and a hassle-free process during your visit. Thank you for taking the time to share your feedback with us! - Jim Marsh Chrysler Jeep
Disgusted. Horrible experience.
by DH Ranch on 05/05/2023ARROGANT and IGNORANT. This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, without a cure and terminal. As such, I paid off my debts, sold my home… and focused on what could be done to maximize the time left. This resulted in my becoming a bit of a ‘credit ghost’ in as much as I paid cash for everything. In hindsight, I should have retained some credit cards however I’ve yet to see a coffin that offers more than one direct deposit and never one that sees withdrawals whatever. This is where Jade Torres at the dealership comes into play. I’m now down to the wire on my date with fate; having maybe 18 to 24 months left. So over the next year, I plan on doing some road trips and as nice and comfy as my Range Rover is, it is, simply a beast on fuel. Decided buying a used Mini would be good for MPG (about 3x that of the Rover) while also offer something somewhat comparable to the supercharged fun of the V8 just in a smaller package. Found the Mini at this dealership. Didn’t bother to haggle and started the purchase. Applied for financing and was approved. This is where the proverbial pooch meets Jade Torres. I questioned the rate and was told it was at x as a result of the previously noted empty credit file. (The payment further inflated by Jade adding in a service contract i neither asked for or wanted) Jade relayed that my Experian credit score was x, to which I replied, no it is actually x + nearly 100 more points. I offered this info not from out my backside but rather from BEING AT THAT MOMENT LOGGED INTO EXPERIAN AND MY PERSONAL FILE WITH THEM. Are ya with me so far because here is where it gets good: Jade throws out a complete falsehood in attempt to brush the differences off. ‘It’s your automotive credit score’ that’s why it’s different. My what??? THERE IS NO SUCH THING AS AN AUTOMOTIVE CREDIT SCORE. This, I can say quite confidently given 20+ years in finance and a degree in same. So that didn’t stick and what does Jade do? Doubles down on the lie and says ‘Your Experian score is x im looking at it now’. (Another lie) Remember the part about me being logged into Experian? Yeah. So I send Jade screen grab DIRECT FROM EXPERIAN which Jade says is ‘some app’. No, Jade. It’s EXPERIAN. So what does Jade do? Mind you that up to this point I had been completely civil with Jade. Jade decides the appropriate response is this direct quote: ‘’Nope I’m correct. I have sold cars for almost 10 years, I have a 780 score, own my home and have bought almost 20 cars myself. I’m 100% correct. Im not gonna have someone even with a xxx score and admittedly “thin file” tell me that I’m incorrect. Jade, I could care less about your 20 cars, your excessive real estate debt and your credit score it all precariously balances upon. Responding with that arrogant, childish, ignorant and insulting garbage is appalling. Had you been employed by the firm I owned back in the day and made such a statement, I would personally have escorted you out of the building without hesitation. But wait…Jade triple double downs it by trying to make some comparison about mortgage finance that they are even MORE wrong about. Just say anything and see what sticks; right Jade? WRONG. One would think that Jade might backpeddle a bit bit nope…double down again essentially saying I’m not going back and forth I can sell the car to anyone. We hadn’t gone back and forth. Jade only went forth with being totally dismissive. But it gets even better: The information Jade was so smug about? Not Experian. It’s actually FAIR ISSAC and Company. A score and company COMPLETELY DIFFERENT THAN EXPERIAN. So thank you Jade and whoever didn’t train you at the dealership to be civil and give factual information for making what would have been my last and most important auto purchase Jaden into such an insulting and horrible spit upon the grave I’m not even in yet. Disgusting.Hello - thank you for taking the time to share your experience further. We sincerely apologize for this interaction with one of our team members and would like the opportunity to discuss this situation with you further. Please contact me at your earliest convenience. Thank you, Lisa-Marie Pesquira - Customer Service Manager - 702-844-2229 x 1130
2022 Nissan Rogue for $27k (with Jim Marsh discounts of $14k) LOL
by Bushka on 04/06/2023I believe there was another review here that was also disappointed with the "false advertising" of this dealership. Their "Love Your Car" shove it in your face waste of money MANDATORY warranty that is absolutely worthless for $4,500. Why… on earth would I buy a useless warranty for a vehicle that had 2 open Nissan recalls they didn't even bother to fix? for a Nissan from a Non-Nissan Dealership - that wasn't even "bumper to bumper? Oh - and the $2900 "Reconditioning Fee" for their expert inspection and reconditioning on a vehicle with only 3,500 miles - again, didn't bother to fix the recalls? Laughable at best. You have to be kidding me:? Wasted my entire morning to find out that the price was actually $8-9k more than advertised with these shameful deceiving add-ons. Even with the "Jim Marsh" discount. Deceitful is NOT a way to do business, and this dealership has lost my trust.We are concerned to see that you are unsatisfied with our prices. We strive to provide transparent deals and communication, so this feedback will help us continue improving for our clients. If there is anything I can do to assist you, please give me a call. The team would appreciate the opportunity to earn your trust back. Mark Fluker - General Manager - (702) 946-9000
Lesson learned - False Advertising in digital age
by Gene on 03/14/2023I guess I am not the only one who encounter this "false advertising" experience. I've noticed there are a few other recent reviewers raised this concern. They didn't disclose their pricing on their website nor they responded to my emails… and texts about their "out the door price" on the vehicle I was interested in. So I was anticipating some price differences when I got there but not "EIGHT THOUSAND DOLLARS " difference. They did that by charge the consumers "I love your car package " for $4500 and " Recondition fee" for another $2900 and other various fees. So I guess that is how they conduct their business in this digital age. And this is just another lesson in life, that is " if something sounded too good to be true, then it is not true."Gene - I apologize that you were not satisfied with our pricing. We aim to deliver transparent and accommodating service throughout our customer's sales experiences, and I am sorry that you did not feel that way. Our goal is to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. I appreciate you bringing this to my attention and would like the chance to make it right. Would you please call me so I can see how we can assist you moving forward? Thank you, Mark Fluker - General Manager - (702) 946-9000
Low inventory fees?
by Brown eyed girl on 05/27/2022First off when I ask for a sticker price off the window, that is what I’m expecting to see when I get on the lot, not an additional $8,000 surprise, which $5,000 of that is a low inventory fee!! I’m sorry my budget is not based on your low… inventory, that’s your problem not mine! Second, after speaking with sales they come out with several different prices (gotta play the game) however, none of them was for a lease like I asked. When they did finally give me what I asked for the price comparison from what I figured out on line and what they did was almost $300 more!! (Thank goodness for screenshots). I was about to walk and dialed another dealership in front of them. After almost 15 mins the finance manger comes out and gives me the price I figured out on line. I finish the paperwork, wait for my vehicle and as they’re about to put the plate on, they realize the vin doesn’t match the plate - they detailed the wrong car (there was a twin on lot) SERIOUSLY??? I ended up taking the other vehicle home, to come back the following day to switch vehicles that had the correct paperwork. Talk about a cluster mess and another trip across town… The salesman blamed the finance guy, basically everyone was pointing fingers at someone else. I finally have my vehicle and I’m happy… Just know and watch the final price about a low inventory fee that’s attached!Great dealer
by SS on 10/20/2021Aaron did a great job with the entire process, helpful, knowledgeable, and friendly.Thank you for taking time to commend Aaron! We appreciate your business!
Made my day!
by Alicia Lutz on 09/19/2021I was in need of a new car and have always wanted a Jeep. This is the worst time to need a new vehicle and was having the hardest time finding anything. After nearly 3 weeks of searching, I saw online that Jim Marsh had a few in transit. I… contacted the dealership and found out that there was one on the way that was perfect (if I built it myself it would've been almost exact)! I rushed down to the dealership and thanks to the amazing sales and finance teams (Maribella, Mike Foley & Joe Jacoby & Jeannie) it was a smooth and relatively quick process!! Four days later, my Jeep was ready and the delivery process was just as great! I am so happy with my purchase and am enjoying my new ride! I would recommend this dealership to anyone that is in need of a new vehicle. The staff at Jim Marsh is awesome! I'm sure the service department will be just as awesome when I'm in need of their services as well.Alicia, thank you for taking the time to review us! We strive to make the purchasing process go smoothly for our guests, and hearing that this was reflected in your time working with us made our day. We appreciate the kind words about Maribella, Mike, Joe, and Jeannie, and will be sure to pass them along. Enjoy your new vehicle, and we hope to see you back at Jim Marsh Chrysler Jeep!
Great service
by RM on 02/26/2021I took my vehicle to the auto shop for a small paint job in my rear bumper and they did a wonderful job. What I liked a lot is that they not only washed my car after the job was done but also cleaned the inside of my vehicle too.Thank you for trusting us with your vehicle! We are so glad to hear that you're satisfied with our work and service. Have a great weekend!
2020 Jeep Cherokee w/ the 2.0 turbo, best engine ever?
by Roberto on 09/27/2020The deal was very fair for both sides, a win - win that is rare these days, plus my salesperson located a jack handle from my trade-in several days later. Johnny Manglona you rock!Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Steve Forsht - General Manager - steve.forsht@brownscar.com
Excellent and Friendly Staff
by Carrie on 09/26/2020The exceptional customer service! All staff friendly and inviting! All questions and concerns were addressed professionally.. this is my 4th Jeep purchase from this dealership in 3 years, have never had any complaints or issues! Will… continue to come back and to refer peopleThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Jim Marsh Chrysler Jeep Team
Great Experience!! Would definitely recommend.
by Chris on 09/11/2020I was very surprised by the customer service at Jim Marsh! I emailed them with a few requests and instead of trying to convince me to come in so they could try and manipulate me (like all car salesmen do), they just gave me what I asked… for. Straight up, no B.S. It was refreshing to feel like you’re not being “worked over” by a dealership. We figured out the car we wanted, with the superb help of Charlene and had the deal set up before I even walked out of my house. At the dealership, Johnny took care of the rest and showed us how to work almost everything in the car. He also sent us videos, so we could learn more on our own. I have never had a dealership walk me through so many details! The best part of it all was Charlene though. She was so helpful, kind, personable and didn’t try to B.S. me once. She felt like a long time family friend by the end of the day! The entire experience was phenomenal. I would recommend this dealership to anyone, anytime.Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new car! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! The Jim Marsh Chrysler Jeep Team
Great car buying experience
by Robert on 08/20/2020Larry was a pleasure to work with. The entire process was enjoyable and everyone had us feeling relaxed even during these trying times.Robert, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! The Jim Marsh Chrysler Jeep Team
Outstanding Service, Clean Facilities
by Fernando on 08/15/2020Thanks to Nate Sugarman, Danny Drezner, Miss Medina are very friendly and helpful. Thanks to the Finance Guy who is also very helpful. Kudos to all employees,Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Jim Marsh Chrysler Jeep Team
Jim Marsh Dealership
by Jesus on 07/23/2020Very professionalWe appreciate the kind words, Jesus. We look forward to seeing you again in the future! Best, The Jim Marsh Chrysler Jeep Team
Best car buying experience ever!
by Patricia on 07/20/2020Johnny was an excellent salesman! We went in knowing what we wanted. Johnny didn’t try to pressure us or sell us something we didn’t want. It was the smoothest car buying experience I have had.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Jim Marsh Chrysler Jeep Team
Great Car Buying Experience
by Fred on 07/15/2020Pedro Fernandez was very helpful & professional during our purchase of our new Jeep Grand Cherokee. He was positive & pro-active in dealing with us.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Jim Marsh Chrysler Jeep Team
Friendly place
by Keith on 07/14/2020People are friendly and want to help the customer feel like they matter.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. The Jim Marsh Chrysler Jeep Team
Mention this listing to our Internet Team while setting an appointment and get window tint with purchase of any in stock vehicle! Please call 844-538-1683 to take advantage of this offer!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Italian
- Persian
- Chinese
We're so glad to know that Jade, Chad and Pineapple provided you with a pressure-free buying experience at Jim Marsh Chrysler Jeep. Thank you for your kind words! Enjoy your new Jeep Rubicon!
by Jim Marsh Chrysler Jeep on 07/31/2023