Jim Marsh Chrysler Jeep

ARROGANT and IGNORANT. This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, without a cure and terminal. As such, I paid off my debts, sold my home and focused on what could be done to maximize the time left. This resulted in my becoming a bit of a ‘credit ghost’ in as much as I paid cash for everything. In hindsight, I should have retained some credit cards however I’ve yet to see a coffin that offers more than one direct deposit and never one that sees withdrawals whatever. This is where Jade Torres at the dealership comes into play. I’m now down to the wire on my date with fate; having maybe 18 to 24 months left. So over the next year, I plan on doing some road trips and as nice and comfy as my Range Rover is, it is, simply a beast on fuel. Decided buying a used Mini would be good for MPG (about 3x that of the Rover) while also offer something somewhat comparable to the supercharged fun of the V8 just in a smaller package. Found the Mini at this dealership. Didn’t bother to haggle and started the purchase. Applied for financing and was approved. This is where the proverbial pooch meets Jade Torres. I questioned the rate and was told it was at x as a result of the previously noted empty credit file. (The payment further inflated by Jade adding in a service contract i neither asked for or wanted) Jade relayed that my Experian credit score was x, to which I replied, no it is actually x + nearly 100 more points. I offered this info not from out my backside but rather from BEING AT THAT MOMENT LOGGED INTO EXPERIAN AND MY PERSONAL FILE WITH THEM. Are ya with me so far because here is where it gets good: Jade throws out a complete falsehood in attempt to brush the differences off. ‘It’s your automotive credit score’ that’s why it’s different. My what??? THERE IS NO SUCH THING AS AN AUTOMOTIVE CREDIT SCORE. This, I can say quite confidently given 20+ years in finance and a degree in same. So that didn’t stick and what does Jade do? Doubles down on the lie and says ‘Your Experian score is x im looking at it now’. (Another lie) Remember the part about me being logged into Experian? Yeah. So I send Jade screen grab DIRECT FROM EXPERIAN which Jade says is ‘some app’. No, Jade. It’s EXPERIAN. So what does Jade do? Mind you that up to this point I had been completely civil with Jade. Jade decides the appropriate response is this direct quote: ‘’Nope I’m correct. I have sold cars for almost 10 years, I have a 780 score, own my home and have bought almost 20 cars myself. I’m 100% correct. Im not gonna have someone even with a xxx score and admittedly “thin file” tell me that I’m incorrect. Jade, I could care less about your 20 cars, your excessive real estate debt and your credit score it all precariously balances upon. Responding with that arrogant, childish, ignorant and insulting garbage is appalling. Had you been employed by the firm I owned back in the day and made such a statement, I would personally have escorted you out of the building without hesitation. But wait…Jade triple double downs it by trying to make some comparison about mortgage finance that they are even MORE wrong about. Just say anything and see what sticks; right Jade? WRONG. One would think that Jade might backpeddle a bit bit nope…double down again essentially saying I’m not going back and forth I can sell the car to anyone. We hadn’t gone back and forth. Jade only went forth with being totally dismissive. But it gets even better: The information Jade was so smug about? Not Experian. It’s actually FAIR ISSAC and Company. A score and company COMPLETELY DIFFERENT THAN EXPERIAN. So thank you Jade and whoever didn’t train you at the dealership to be civil and give factual information for making what would have been my last and most important auto purchase Jaden into such an insulting and horrible spit upon the grave I’m not even in yet. Disgusting.