Jim Marsh Chrysler Jeep

I was very surprised by the customer service at Jim Marsh! I emailed them with a few requests and instead of trying to convince me to come in so they could try and manipulate me (like all car salesmen do), they just gave me what I asked for. Straight up, no B.S. It was refreshing to feel like you’re not being “worked over” by a dealership. We figured out the car we wanted, with the superb help of Charlene and had the deal set up before I even walked out of my house. At the dealership, Johnny took care of the rest and showed us how to work almost everything in the car. He also sent us videos, so we could learn more on our own. I have never had a dealership walk me through so many details! The best part of it all was Charlene though. She was so helpful, kind, personable and didn’t try to B.S. me once. She felt like a long time family friend by the end of the day! The entire experience was phenomenal. I would recommend this dealership to anyone, anytime.