Customer Reviews of AutoNation Buick GMC West Sahara
Review type:
Miracle workers
Good Customer Service
by DCS_2023 on 01/12/2023Switch to the West Sahara AutoNation due to moving. I have always bought all my cars and serviced my cars from the Henderson AutoNation. This is the first time dealing with the West Sahara AutoNation. Everything went well and very happy… with service received.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great service!
by Maria R. on 01/08/2023I have been taking my car here for regular maintenance and it’s always great service and quicker than other dealerships. I also got a car wash.Hi Maria, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Rick
by Richard on 12/31/2022I had a good experience the surroundings are pleasant and the process was quick.Hello Richard, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Excellent!
by William on 12/24/2022Salespeople Ivory and Ray greeted me right away and I felt welcomed. They were very knowledgeable and showed me the SUV that I was interested in. The sales process was very easy and with no pressure. Chris the manager was very helpful and… friendly too. Overall an excellent experience.Hello William, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
"My Beauties"
by aaronlovesjulie on 07/07/2022Very Happy with our New 2022 Buick Envision Essence-ST, Customer Service was excellent, #LotsOfLove #BeSafeHello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Honest in vegas
by Gerry marshall on 07/01/2022Excellent people to deal with. Fair and honest.Hi Gerry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Purchased a 2022 Buick and love my new car !
by kelly gian on 06/22/2022Stephen was a great sales agent he helped me find the right vehicle for my needs and he knows a lot about the cars on the lot. He explained how the car works and any questions I had he had the answers. I was very happy with my new car !… Highly recommend if you want a good experience when you purchase your vehicle to came here. Thanks Stephen! You are awesome! Love this car !Hi Kelly, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Buick GMC West Sahara and we hope to be of service again in the future.
Service
by Joe on 05/04/2022Had a flat on my Buick Encore and had to take the tire off in my garage. After being told it could not be repaired I took the tire to Auto Nation GM on Sahara. The parts department pulled a new tire and the service Department took off the… old and placed and balances the new tire on the rim. Overall this took 30 minutes and Zi was on my way. I expected to be there much longer. The service I received was excellent and exceptional.Great service and workmanship
by Great service and mechanics on 06/19/2021Have been going to this GMC dealer for about 20 years (before they were AutoNation). We always make an appointment for service and are always treated with respect. Pricing is good and it’s nice to be able to go to the same mechanic all the… time. Great people and service!!!Hi, we are so happy to read such a great review about AutoNation Buick GMC West Sahara! Don't hesitate to call us if you ever need anything. Be safe on the road!
Beyond Expectation!
by RTP on 10/01/2020We arrived without an appointment, my vehicle was having starting issues. Bob said they were busy but would do what he could to get us taken care of. Less than 90 minutes later we were on the road. They took care of the Encore and took… great care of us!Service
by Douglas Jacob on 10/29/2019I was impressed that the service manager Mike came and checked on me and explained what was going on, that was a first for me, Brian, my service writer was great also. Really nice people to deal with, would not dream of going anywhere else.We are pleased to hear you had such a positive experience with us, Douglas! Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Douglas, thank you for your positive review. We're happy to have been of service to you. Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Feel free to stop by if you ever need any more help.
Platinum Warranty Sucks
by George 702 on 02/05/2019I pay monthly for the Platinum Warranty. I purchased my used vehicle at AutoNation Nation GMC on Sahara. I have had the vehicle approximately 6 months. I have been hearing a static/buzzing sound from the speaker and confirmed my… entertainment package does cover it. However, when I arrive I'm told bc my speaker is discontinued they wont replace it. I asked them to just replace it with another speaker and they said they couldn't. So apparently I'm paying for warranty that does cover the speakers but if its discontinued I'm told I have to go to get it repaired elsewhere. Not the response I want and will be informing the BBB and consumer reporting agency and every social media.Customer service
by Sherrie on 12/24/2018Ivory, Cam and Nick worked with us on buying our car. They were all professional, friendly and full of knowledge. We will definitely go back for future vehicles and will refer them to others.Not a good experience.
by LV Driver on 09/25/2018We brought our 2012 Buick Enclave in for service when the AC stopped working and we requested an oil change during this service for good measure. Two days and almost $3,000.00 later we left with a working vehicle until the next afternoon… when the AC died again. We brought the vehicle back to them and were asked to pay for additional AC service which we calmly disputed as the AC was just repaired about 15 miles earlier. They didn't respond well to this request, and then they stopped responding at all, so we just went and picked up the vehicle to take it somewhere else after the weekend. After driving the vehicle for another 70 miles and in the middle of busy traffic the engine stalled completely out , every error alarm started to sound off and then liquid began spraying out of the bottom, center, of the engine which stranded my wife who was lucky enough to be able to pull into a parking lot. We are having the vehicle towed to another Service Mechanic which is going to cost us AGAIN but I am willing to pay more so I don't have to deal with the service people at AutoNation Buick. Needless to say we are never doing business with this place again.We appreciate you taking the time to respond. The staff at AutoNation Buick GMC West Sahara take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 253-6400 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Buick engine overheated
by Mary Lou on 07/31/2018Service was very attentive but had to have the car longer than expected. However, they completed all the work necessary.Autonation Buick GMC - A refreshing winner!
by poidog59 on 12/03/2017updated 12/15/2017No high pressure, gave me bottom line price the first time, and even though I came back the next day without a trade in, honored the price.2017 chevy traverse
by Timmatt on 08/13/2017Very pleased with our purchase. There was no pressure. Steve was great.Buying experience
by JoeMeg2016 on 07/02/2016Very nice experience. Nice sales representative . Would recommend highlyGreat experience buying new car
by MrKevin on 06/28/2016Well first off I appreciated the quick service I received when I brought in my trade in car for inspection. Next when I decided to pursue my options with buying a new car, Ivory Salter was more than helpful. He took the time to understand… my personal situation and finances. With that he showed me options for cars that fit my circumstances. I really appreciated that in any sales person. Lastly, the affordability of the new car was amazing. It is a car I am going to love driving for the next 3 years.We appreciate your response! If you ever need any help, please give us a call!
Not as good as it once was
by HAvila702 on 04/28/2016Customer service was not as good as it usually is.Usually it feels like service is above and beyond. This time it was sub-par. I'm also still having issues with my vehicle. My previous service adviser was much better. She was knowledgeable,… kind, kept me well informed of the process and made sure I was satisfied with the vehicle service. I cannot say the same about the new SA that I have been assigned to.Worst place to be
by Yaka1981 on 04/21/2016People are not too friendly. Almost like they don't wanna me to bring my car to them. I DID NOT feal welcome at all. Starting from guy who work at out side the service place one that bring your car to parts guy to service advicer, your… parts guy that work there he is the Worst, He ask me Why I am there.Your people that who work for you might be nice but they don't make you feal wanna come back to your shop again. You should go by the Carmax , Lexus , BMW or Acura dealers to see how they care there guest.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 03/28/2025