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AutoNation Buick GMC West Sahara


6400 W Sahara Ave, Las Vegas, NV 89146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (31) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Not a good experience.
Written by LV Driver on 09/25/2018

We brought our 2012 Buick Enclave in for service when the AC stopped working and we requested an oil change during this service for good measure. Two days and almost $3,000.00 later we left with a working vehicle until the next afternoon when the AC died again. We brought the vehicle back to them and were asked to pay for additional AC service which we calmly disputed as the AC was just repaired about 15 miles earlier. They didn't respond well to this request, and then they stopped responding at all, so we just went and picked up the vehicle to take it somewhere else after the weekend. After driving the vehicle for another 70 miles and in the middle of busy traffic the engine stalled completely out , every error alarm started to sound off and then liquid began spraying out of the bottom, center, of the engine which stranded my wife who was lucky enough to be able to pull into a parking lot. We are having the vehicle towed to another Service Mechanic which is going to cost us AGAIN but I am willing to pay more so I don't have to deal with the service people at AutoNation Buick. Needless to say we are never doing business with this place again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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autonation on 10/16/2018
Dealer Response
We appreciate you taking the time to respond. The staff at AutoNation Buick GMC West Sahara take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 253-6400 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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