Customer Reviews of AutoNation Buick GMC West Sahara
Review type:
Miracle workers
by Chris1970 on 03/26/2025
Gus and Tyler were able to accomplish the impossible with my deal on a new 2025 buick. Hands down the best car buying experience I've had in my 55 years. Highly recommend.
120 reviews
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great place to do business with
by csg4849 on 03/21/2016professional, honest, friendly Allen was great. They are one of the best places I have ever dealt with in the automotive industryWe appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Repair was not complete.
by RonPenn on 02/21/2016I needed the taigate repaired, it would not lack. I informed Bob that the gate would open vertically, but would not work properly horizonally. When it was returned it opened verically, but the window had to be opened all the way for it to… open.It is suppose to let the window down an inch or so when the button is pushed and then the door will open. So now I have to get it repaired again. This is the second time that I have paid a dealer to repair the tailgate and neither time was it repaired where it pened both ways. I have invested 0ver $600.00 in the repair of that tailgate and it still does not operate correctly. I will try angain and give the dealer the two repair orders that I was given as to the work that was done, in hope that theproblem can be resolved. Unpon return of the vehicle this last time some of the insulation was not even put back in and that is totally unacceptable.Killer Customer Service!
by megvegas_NV on 12/07/2015Working with Carlos was a breeze. We went to buy a car on a whim on a Saturday evening and he not only waited to get the car delivered that night to his location, but stayed with us past hours to make sure we were all set up and comfortable… with the car. The dealership is all about customer service. We got asked by many people if we needed anything all the time and then the lounge/waiting area was a very nice and relaxing environment.We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Great Service
by Isumano on 08/14/2015Freddy was great, answered all our questions, stayed late and was very patient during our purchase.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Great service
by nichojer on 08/07/2015If you want first class customer service at Desert Buick Sahara see Douglas. I'm a die hard Buick fan and have been going to this location for more than 20 years. It was always unpleasant because of the way I was treated by the service… agent. On my last visit a few days ago I had the pleasure of having Douglas as my service agent and he knows how to make each customer feel like they are his top priority! The service department has always done a great job on my car and my problem has never been with them. I only hope Douglas is still there when I go back in 3 months for scheduled maintenance on my Buick!Amazing Team of Individuals at Autonation GMC
by Sinonejones1 on 08/05/2015The entire team at Autonation is amazing. Denzel and Carlos made my sales process easy. Dave in service was so helpful. The management and staff is all so friendly. My experience with buying and servicing my vehicle was so pleasant and… easy I would recommend buying with Autonation GMC Buick to anyone!Outstanding Service
by Canyon_owner on 04/08/2015I purchased a new GMC Canyon. I chose to order the truck, because they only had two on the lot and they weren't exactly what I wanted. They helped me through the ordering process and ensured I got just what I wanted. It took about 8… weeks for the truck to get delivered, but they kept me updated weekly. Great truck! I'm very happy with it and the service I got from this dealer.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
I would never come to this place again
by Carmy2006 on 04/07/2015I went there to get a brake lamp fixed on my car due to a recall. About a week later i started to experience a loud noise from my brake. Called the service manager to get some help out as to see why i may be experiencing this noise. The… service manager was not helpful at all he didnt even offer for me to bring mu car in to get it looked at. I will never step foot into this place again.Great buying experience
by KristyG124 on 03/24/2015My husband and I were shopping for a new SUV. We were undecided on what to get or how to go about it (buy/lease) and we looked at a lot of dealerships. When we arrived at the Auto Nation lot, we were not rushed up to by the sales personal.… We were given time to look and when we were ready Freddy approached and answered all of our questions. We decided to go home and think about our decision to purchase and to make sure we had fully digested everything. We felt no pressure, which in turn was one of the reasons we decided to move forward with this dealership. We went back the next morning and bought our SUV!Honest dealership, go there for a new car
by kirkb2 on 10/23/2014The Autonation commercial came on tv and it caught my attention. The incentives were back and I was driving a 2008 Mercedes C300, it had 80,000 miles on it. The only thing in the future for this car was expensive maintenance and repairs.… My sales person informend me that the GMC Terrain I was looking at actually came with 2 years of scheduled maintenance. I immediately factored two years of driving my current vehicle would cost over $1000 in scheduled maintenance, and the car would only be getting older. Autonation GMC gave me what kelly blue book said was fair for my trade. (Goodbye Benz!) Autonation GMC had to deal with me and my kelly blue book research. Even before I looked at KBB, my sales person already told me the price of the vehicle, with their costs of tinting the windows and other special things that go in in Las Vegas and they still sold it to me for what kbb said was the fair purchase price. I received the tax credit for my trade in on top of incentives from the factory which fully paid off my existing car loan. (That raises the credit score too!) It seemed to me that I was actually coming out ahead all the way around. I miss my Mercedes, like I miss chicken pox. This new Terrain has 10 times more features, cost a lot less, looks great, is an SUV and gas is $3.11 a gallon. I can keep going on and on but I have to tell my friends about the dealership and the incentives, and tax credit, basically everything I learned at your facility.Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
Jon R. at Autonation Buick GMC W Sahara
by dxtooker on 09/06/2014Jon R. recently assisted my wife and I with the purchase of a new Buick Encore. Jon and all of the staff at Autonation Buick GMC on West Sahara in Las Vegas did a great job and make the experience very enjoyable. We love the new car and all… of the great new features.Awesome Experience - Fantastic Customer Service
by DMurrah on 06/23/2014Rob was fantastic!! I initially submitted an internet inquiry - he responded within minutes. I had submitted LOTS (at least 20+) prior to this inquiry with very slow response times and in most cases my questions were never answered. Rob was… quick to respond, answered any/all my questions and found vehicles that met my requirements and/or limitations. I had had a very bad experience earlier with a different dealer and it was refreshing to be treated with respect and honesty. I would not have expected to buy a Buick - it wasn't even on my list of search vehicles - but I came across one on the internet and although it wasn't the one I ultimately selected Rob found a car that fit my needs. I am very satisfied with my experience. I had doubts dealing with a big corporate giant like Auto Nation but Rob and the entire team at AutoNation Buick GMC West Sahara were so professional - it was the best car buying experience I have ever encountered. Rob, Terry and Allan were all top-notch - great experience that I will pass on to as many people that will listenGreat Service and Great Service Advisor
by ProudChevyOwnr on 03/20/2014updated 06/09/2025These people are very friendly and they treat you like an actual person, not just as another customer. Look for Mike Z. who is a very good service advisor..Thanks for the great review and recommendation of Mike. We are happy to hear that he was able to garner your respect and we hope you'll consider us again in the future. Happy motoring!
Good approaching great...
by sean81 on 03/04/2014updated 06/09/2025The work done was done well. However, I feel the price was a bit high for new brake pads. I also was a bit surprised when I had been called and told the car was ready, but when I got there it hadn't been washed as they said it would that… morning. They said they would wash it right then, but I didn't want to wait another 20 minutes, because I had my young children with me whom I had just picked up from school, and they needed to get home for soccer practice. Other than that, every one was courteous, pleasant, professional and friendly. The recent remodel of the buildings was also nice.Hi, thank you for taking the time to give us this review. While we wish we provided excellence across the board, we are happy your overall experience was good. If you ever need any help or have questions, feel free to give us a call!
Amazing buying experience with Carlos V.
by nk123 on 04/23/2014updated 06/09/2025Carlos was very professional and courteous. He listened carefully to what we needed and did everything he could to get us what we wanted for the right price.We are thrilled that you found Carlos so helpful! If you ever need help, just give us a call. Happy motoring!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 03/28/2025