Customer Reviews of BMW of Henderson
Review type:
Seamless
Top Level
by T Kennesy on 09/15/2022Carlos Dominguez was awesome. He delivered on everything I needed. No empty promises. His follow through and meeting needs to my specific requirements got me the perfect car for me. I highly recommend him. And, I’m extremely picky.… If you want a upper level sales experience see Carlos Dominguez at BMW Henderson.Hi, thanks so much for the warm recommendation of the team here at BMW of Henderson. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
TOP SERVICE ADVISOR
by MONICA on 09/08/2022I was very happy with the service that my advisor, Ian gave me. He was so professional and patient with all my concerns. He kept in constant communication with me.Hi Monica, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Exhaust inspection
by ryancho on 08/23/2022Tim was helpful and prompt. He was very communicative and answered all my questionsHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
M3 buying experience
by Evan Polott on 08/16/2022I had been waiting on my m3 for 8-1/2 months. Major props to Carlos Dominguez. He was top notch. I bothered him 2-3 times a week for updates for the whole length of time. Never once did he lose his patience. It was as if we shared the same… passion for me to get my dream car. We became friends throughout the experience. He is an asset to the dealership. Don’t lose him. Without getting into too much financial details..I had a few issues with my credit union, and the buying process took 2 days. This was out of the dealerships control, and more so on my credit union. With that being said, the solution to the issue I was having is credited to Chris Santos in finance. He was able to quickly find a solution after a few stressful days, and the deal couldn’t have been done without his effort. Now…if Chris and Carlos weren’t there I wouldn’t have had such a great experience. The culture in the dealership was off putting. Nobody was smiling, and it seemed as if the other members of the team were cold and fake. I am very very close friends with two Local dealership general managers (Peter at Audi Henderson , and jimmy deguilio Volvo for over 15 years). I know the potential a dealership can have when it comes to company culture. All people want is to be treated with respect. The sales manager Darrell, made me feel like stepping back in time. He exuded the sleazy car salesman personality. Fake smile, asks me what I do for a living, tells me he wants to come and eat at my restaurant to gas me up…then doesn’t want to approve a price difference of $200 dollars for tint that I signed for 8-1/2 months ago (btw thanks Carlos for pushing him to do so). I also tried to bargain the market adjustment value. I’m not upset I didn’t get a deal on the markup. I was certain it was non-negotiable, but it was worth a try. I’m upset with how he said no…he made me feel like I was an idiot for asking. Darrell didn’t check with anyone to see. He just said no. In conclusion, I’m very happy with the car, and I’m very happy with the way Chris and Carlos treated me. The overall personality of the dealership rides on those two guys.Hello Evan, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Excellent service
by NavRao1 on 08/09/2022Fast service, helpful staff, comfortable and clean waiting areaHi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. We are always more than happy to assist you if anything else comes up. Take care!
Christian
by Christian on 08/09/2022Christian and the service team were greatHi Christian, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Worst sales experience I’ve ever had
by Isaias Herrera on 08/02/2022Worst sales experience ever! Robert the salesman made so many promises he did not keep after they cracked the windshield on the car I was purchasing. They did not tell me about it until I was done signing all paperwork and ready to go home,… then did not allow me to take the car home as they needed to replace the windshield. Robert promised to deliver the car to me as I live about 2 hours away, yet when the cars windshield had been replaced it just sat on their lot for days and no delivery was ever made. I had to make the trip back out to Henderson to pick up my new car after a week of him telling me he would deliver it to me soon. I told him I felt I deserved some sort of compensation for the huge inconvenience but he said there was nothing he could do. When I got to the dealership I told him the heads up display was blurry and he said there was also nothing he could do about that. I then tried to reach back out because the windshield wiper sensor keeps malfunctioning and after multiple days of calling and texting Robert he still does not respond to any of my calls or hasn’t even responded to my texts.Hi Isaias, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Excellent customer service
by Rowena De Guzman on 07/27/2022BMW Henderson has kept up with our expectations for sales and service! We have leased and purchased our vehicles here and we have been referring friends to this dealership.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
X5 and X3
by JLA on 07/20/2022Having owned 17 autos over the past 55 years, including the two new BMWs that I recently purchased, this BMW dealer is great. In addition, I have to say that Kyle Hisanaga, the Client Advisor, is one of the best individuals that I have ever… worked with. His knowledge, customer care and follow-up are outstanding.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Used M3 purchase
by Erik Ford on 07/15/2022I was fortunate to have a exceptional team help me with my purchase. Julia, Robert, and Charlie were fantastic. A dealership you can trust.Hi, we are pleased to hear you had such a positive experience with us, Erik! Feel free to stop by if you ever need any more help.
Service done as promised
by Grace on 06/30/2022My advisor, Ian is very efficient and courteous. Awesome staffs and service!Hello Grace, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service
by Edmunds on 06/20/2022He was fast and friendlyHello Edmunds, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW M340i service
by ebainvoll on 06/12/2022Quick, professional, clean car delivered.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Check engine
by MannyCruz on 05/12/2022Completed the repair in timely mannerHi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Customer beware!
by Dissatisfied on 03/10/2022What would you expect from a BMW dealer for $2,800? Certainly, not a botch of a software update which they recommended, and that took over 30 days to get right. Certainly, no engine smoke leaking into the passenger cabin after a… replacement of the head gaskets, which they diagnosed as needing repair. Certainly, replacing all body parts like the tow eye cap on the rear bumper that makes my bumper look toothless. Certainly, not silence and no response to my calls and text messages to the customer service rep and the general manager. Certainly, a frustrating and disappointing experience from a premium brand.Hi, we are deeply disappointed by your experience at BMW of Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Mr
by Qusey h on 02/14/2022My service Advisor Danny was very attentive and would recommend him to all my family and friends 5 starsHi, thanks so much for the warm recommendation of the team here at BMW of Henderson. If you need more help, our team is available to talk -- safe travels!
BMW Service Experience
by Matthew on 01/07/2022Starting with the phone call to make the appointment, since there were several items I specifically wanted looked at, the wait time can be lengthy. The automated voice system does give a call back option however. The service manager, Ian… did a quick analysis of the car computer and informed me what else the car required. I selected all of the recommended service to be done. Total time in the shop was about 6 hours. The items I asked them to check were actually good. The alignment they did made a notable difference on the ride home. My car was purchased from another dealer a year ago and I am the second owner. I wanted the full service to get the car in the computer system and a known state for my piece of mind. This is the closest service center within 100 miles, another reason to get everything serviced. A good experience overall.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The Only Place I’ll Go
by Trish W. on 12/21/2021Very satisfied with the service provided. Daniel took extra time to answer all my questions and when I thought there was a problem he worked to get it fixed right away. There was no problem after all, but his willingness to help was very… much appreciated.Hello Trish, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!
Outstanding Service
by Richard on 11/09/2021Best serviceHello Richard, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!
Service Henderson BMW
by MedicRN on 10/29/2021I had an 11AM appointment for service and did a drop off at 930AM. At 1130AM I still hadn’t heard from my representative and had to call THEM to see what was going to be done with my car. I was told the service would be 11/2-2 hours. I… showed up at the dealership at 2PM, and my car still wasn’t done. I then waited another hour for a wash and vacuum, and left at 3PM. I asked about the wait, and was told there were other cars in front of me. My car was there 4 hours from my appointment time for a regular service? I’m glad I didn’t wait in the waiting room. I’ve been coming to this dealership for over 5 years, and honestly feel the service experience has been declining.Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (702) 570-0278 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!
Car Service
by Joe on 10/18/2021Ian of BMW Henderson service advisor always been proactive for taking care with the required car service in proficient, & promptly manner. Will definitely recommended.Hi Joe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025