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BMW of Henderson


261 Auto Mall Dr, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (23) No (2)
Service Rating
Recommend:
Yes (44) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst sales experience I’ve ever had
Written by Isaias Herrera on 08/02/2022

Worst sales experience ever! Robert the salesman made so many promises he did not keep after they cracked the windshield on the car I was purchasing. They did not tell me about it until I was done signing all paperwork and ready to go home, then did not allow me to take the car home as they needed to replace the windshield. Robert promised to deliver the car to me as I live about 2 hours away, yet when the cars windshield had been replaced it just sat on their lot for days and no delivery was ever made. I had to make the trip back out to Henderson to pick up my new car after a week of him telling me he would deliver it to me soon. I told him I felt I deserved some sort of compensation for the huge inconvenience but he said there was nothing he could do. When I got to the dealership I told him the heads up display was blurry and he said there was also nothing he could do about that. I then tried to reach back out because the windshield wiper sensor keeps malfunctioning and after multiple days of calling and texting Robert he still does not respond to any of my calls or hasn’t even responded to my texts.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Penny Davos on 08/04/2022
Dealer Response
Hi Isaias, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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