BMW of Henderson
Back to Service Reviews
Dealership Service Review
service Rating
Service Henderson BMW
Written byon 10/29/2021
I had an 11AM appointment for service and did a drop off at 930AM. At 1130AM I still hadn’t heard from my representative and had to call THEM to see what was going to be done with my car. I was told the service would be 11/2-2 hours. I showed up at the dealership at 2PM, and my car still wasn’t done. I then waited another hour for a wash and vacuum, and left at 3PM. I asked about the wait, and was told there were other cars in front of me. My car was there 4 hours from my appointment time for a regular service? I’m glad I didn’t wait in the waiting room. I’ve been coming to this dealership for over 5 years, and honestly feel the service experience has been declining.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
MedicRN on 11/06/2021
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (702) 570-0278 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!
Report