Gregg Young Chevrolet of Omaha
Customer Reviews of Gregg Young Chevrolet of Omaha
Review type:
Oil change service appt
by Ann O'Riley on 12/04/2024updated 12/11/2024I drove my car 25 miles for servicing. When I left the cruise control would not work and the air fans stayed on for 14 minutes after I shut the car off. When I got home from work my husband discovered the cable that connects to air cooling… system and has connections for other things as well as not reconnected after the oil change. He plugged it in and that fixed my cruise control but then other dash lights and check engine warnings stayed on. I had to take off work a second morning and drive back 50 mile round trip to Omaha so that they could run diagnostics on it.Service
by Mr Chris on 09/25/2024ExcellentThank you so much for your excellent review! We appreciate your support and are thrilled to hear about your positive experience at Gregg Young Chevrolet. We look forward to assisting you again in the future! Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
Great Experience
by Richard on 06/12/2023All-in-all a pleasant experience. Everyone there was friendly and understanding.We appreciate you for letting others know about your experience, Richard! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ed Zachary – Vice President - 402.763.8102
Happy Equinox owner
by Patricia on 04/17/2023Always a great day when I have my vehicle serviced at the dealership. I know when I leave I can feel assured and safe that everything was done properly and professionally.Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Trent Langan | Service Manager| 402-572-8080 | Trent.Langan@gyautogroup.com
Good experience!
by Donne P on 01/25/2023In and out this time for routine maintenance!Donne, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. Sincerely, Trent Langan | Service Manager| 402-572-8080 | Trent.Langan@gyautogroup.com
Great job on my car
by Nancy Sue on 07/12/2021John was so kind and helpful when I was rear ended by an uninsured motorist. He is a wonderful asset to this company. My car looks like new. John even offered to pay for a phone cord out of his own pocket. Turns out I had misplaced it.… Good man.Nancy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Service on my vehicle
by Jessica on 06/13/2021The staff was very friendlyThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Truck Repairs
by DCOmahaNe on 01/19/2021updated 01/26/2021As always Gregg Young Chevrolet made it very easy to drop off my truck for the needed brake repairs. Always clean, friendly and easy. They also provided a 2021 loaner to use while repairs were done.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Poor service and experience
by Mismith5 on 06/07/2019Problem not resolved and reoccurred immediately after leaving. Representative was on the phone for five minutes just to hand me my keys and point to where my vehicle was located. Once getting to my vehicle I had to remove plastic seat… cover, paper floor cover, and paper key ring. NOT ACCEPTABLE.We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly so we can discuss your visit.
New issues keep occurring after visits
by Richardson on 04/18/2019We took the car in in January, shortly after, an oil leak started. Monitored it for a while but couldn’t tell the issue was still present until the snow melted. We finally got that repaired last week, but since we waited, it was hard to… prove that it started after the last service. Yesterday, we noticed more fluid (not oil this time) pooled below the car. We are checking again this evening and if still there, we’ll going to need to set up another appointment. It’s costing a lot (which happens I guess), but it’s frustrating that this is A) seemingly happening immediately after getting serviced and B) the new issues aren’t found in the inspection done during those services.Fair and Responsive Service Department
by AMayer on 01/11/2019One of our fleet vehicles was brought here for a repair. While being towed here, the vehicle sustained significant body damage. This damage resulted in a substantially longer expected repair time. We worked with Michelle S. in service who… was very diligent about getting us detailed and accurate quotes, ordering parts, and coordinating the repair between the service and body shop. She also did a great job communicating with the tow company for the repairs they were responsible for. We feel she reduced the overall repair-time through her proactive approach. We would not hesitate to bring our fleet vehicles here in the future.Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Service
by Jake Foutch on 08/19/2018Came in for an oil change and there was an accident with my truck at your shop, which ruined the whole passenger side. Right away I wasn’t upset as I knew you guys would honor and fix the situation. Not to mention put me in a truck while… mine was getting fixed. Your team made my truck a priority and got it fixed and repaired within a week. The truck looks great and everybody was great to work with. Thank youWe do apologize for the initial difficulties you experienced but I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Body Shop Review
by KellyK13 on 04/04/2017updated 04/18/2017Friendly helpful service that didn't make me feel like I was just a number. I felt like my needs were a concern and would be handled appropriately without issue.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gregg Young Chevrolet, we value our customers and we look forward to seeing you down the road. Regards, Pat Lund | Service Director
Truck broken
by Huie666 on 04/04/2017updated 04/18/2017Professional and problems fixed in a good amount of time. Being informed on every step of the service and provided a similar vehicle to drive for the vehicle being servicedThank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Gregg Young Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Regards, Pat Lund | Service Director
Lil Sonic Gets Healed
by Scottry1 on 04/07/2017updated 04/18/2017Always a pleasure to stop in. Everyone is curteous & professional. Joshua Stahr, Service Manager, does a fine job of not only addressing service needs but also clearly and patiently communicating about what's being done.Thank you so much for the wonderful compliments!! We couldn't be more pleased to hear Joshua described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, Pat Lund | Service Director
Well Done Gregg Young
by Fred3725 on 02/28/2017We had a very unusual and difficult issue with our 2016 Equinox which Josh in the service department at Gregg Young agreed to review. It was resolved quickly and we greatly appreciate this help from the dealer. This demonstrates Gregg… Young's focus on customer service and satisfaction. Thank you!|Thank you for writing about your visit with us! I am happy to hear that Josh was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Pat Lund | Service Director
Greg Young Service Departments
by Paul_J_M on 01/12/2017The staff at Greg Young's Service Department, especially Seth in the body shop who advised and oversaw severe hail damage repairs to my Silverado and my GMC Yukon XL, seem more like trusted friends than dealership employees. He was true to… form when later repairing the Yukon's collision damage. Trent, in the mechanical service department, is obviously struck from the same mold. I haven't had as many interactions with him but I always get the impression that I'm the most important person in Omaha when he talks with me.We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Gregg Young Chevrolet team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Regards, Pat Lund | Service Director
Outstanding Service
by TammyShaffer on 09/02/2016I've been coming to Greg Young Chevrolet for Years now for new truck purchases and my Service needs. Recently I had to visit the Body Shop because of an accident. John Callaghan helped me when he was in the Service Department and now I'm… Blessed enough to have him helping me with my Body repairs!! John has Always gone Way Over and Above the call of duty for me!! That Alone, is what keeps me coming Back! The people at this dealership are Quality People that do an Incredible Job of Helping others with their vehicles amd they actually Care! I won't go anywhere else. Ever!! Thanks Sooo Much for All of your Help John Callaghan!!! You're Truly The Best John!!!Thank you Tammy for the positive review. It is always great to hear from returning customers. I am glad to hear that John was able to assist your vehicle's needs. Please call us should you have any questions or concerns in the near future! Regards, Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Uneventful Oil Change
by scotcl on 04/13/2015updated 04/29/2015Oil Change reminder phone call was great! Had my 3 year old son along and if it weren't for the 'big' toy in there, he would have been bored out of his mind as neither of the kids baskets had any other toys or coloring books… available. Only problem I had was I had to remind the Service Guys when finished that my vehicle was a Certified Pre-Owned and that I wasn't supposed to be paying for the oil change which they were going to bill me. They said, "You're right" and corrected the issue.Thank you for taking the time to write about your experience with us! I am happy to hear that we were able to correct the issue during your visit. Don't hesitate to contact us if there is anything else we can do for you. We look forward to working with you in the future. Sincerely, Pat Lund | Service Director 402.572.8080 plund@gychevy.com
Trent Did An Amazing Job
by DawnMR on 03/31/2015Trent was amazingly helpful. I purchased my car from H&H and did not like their service, this was my first visit to your dealership and my experience after one visit will keep a customer. Your check in was much faster even though Trent… explained to me that he would need a little information since it was my first visit. He was polite and explained everything in great detail. Your service drive was very busy on Saturday and it was still done before quoted time. My car was clean and Trent walked me to it and opened the door. You earned a new customer. Thanks.I really appreciate you being so kind as to write this review about your experience at our dealership. We try our best to stand out from other dealers in terms of service excellence. I am happy to hear that Trent was able to serve you and demonstrate how we do business here. We look forward to working with you again in the future. Regards, Pat Lund | Service Director
Kristen
by dk1016 on 03/26/2015Matt was great to work with and extremely friendly - really made me feel like the most important customer there!!!Thank you for sharing your feedback. I will be certain to share your compliments to Matt. We pride ourselves on offering high quality customer service, and I am glad to know that he was able to take care of you. Please feel free to stop by if you have any further automotive needs. Best Regards, Pat Lund | Service Director
Thank you for sharing your experience with us, and I appreciate the detailed feedback. It's concerning to hear about the issues you encountered after servicing at Gregg Young Chevrolet. We take the quality of our work seriously and want to ensure your vehicle is functioning properly. Please feel free to reach out to me directly so we can address your concerns and help resolve these issues. Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
by Gregg Young Chevrolet on 12/12/2024