Gregg Young Chevrolet of Omaha
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Dealership Service Review
service Rating
Oil change service appt
Written byon 12/04/2024
updated 12/11/2024
I drove my car 25 miles for servicing. When I left the cruise control would not work and the air fans stayed on for 14 minutes after I shut the car off. When I got home from work my husband discovered the cable that connects to air cooling system and has connections for other things as well as not reconnected after the oil change. He plugged it in and that fixed my cruise control but then other dash lights and check engine warnings stayed on. I had to take off work a second morning and drive back 50 mile round trip to Omaha so that they could run diagnostics on it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gregg Young Chevrolet on 12/12/2024
Dealer Response
Thank you for sharing your experience with us, and I appreciate the detailed feedback. It's concerning to hear about the issues you encountered after servicing at Gregg Young Chevrolet. We take the quality of our work seriously and want to ensure your vehicle is functioning properly. Please feel free to reach out to me directly so we can address your concerns and help resolve these issues.
Sincerely,
Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
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