Customer Reviews of Thompson Buick GMC
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Best Car Buying Experience!
by Coxfamily on 04/25/2018Probably the easiest, smoothest and most laid back car buying experience weve ever had! John Bryant, our salesman , and everyone else we met was enjoyable to talk to and not pushy! The whole experience, even the finance and paper work was… so easy!Best GM dealership in the city of springfield, and beyond
by 4kperformance on 07/20/2016Thompson GMC is by far the best GM dealership in Springfield and surronding areas, I bout my first GM product from Reliable Chevrolet, from day one i had issues with it. Reliable has horrible, customer service, refuse to work on your… vehicle when you go around them, refuse to honor agreements made during purchase. They promise you the moon when buying from them, all you get is CRAP afterwards. Thompsons fought with GM on my behalf and was able to get my tahoe traded in on a quality vehicle, and quality people to stand behind it. Tony my salesman is the best i have encountered, so please do yourself a favor and ask for Tony for your exceptional buying experience.It was a good day!
by driver1109 on 12/22/2015updated 12/28/2015After literally searching for a particular car all over the state I found the car I was looking for on their website and was referred to their sales consultant, Mike Faulkenberry. When we met in person Mike was very personable and… professional. He showed the car to my wife and I, and in the end we purchased it. Never once did we feel pressured. If all of the sales staff are as pleasant and knowledgeable as Mike, then you won't make a mistake in visiting with Thompson Sales of Springfield, Mo.Thompson Sales Company
by heardwhat4548 on 09/21/2015Staff was very professional and accommodating. Alex Thompson worked with us to get the exact vehicle we were wanting. Would recommend this dealership to anyone looking for a new GMC or Cadillac.Great experience
by Zafuta on 08/03/2015Easiest car buying experience we've had! We will look to get our next car there as well.No-nonsense Sales
by Slowbuyer on 07/26/2015This was a really good "no-pressure" experience from the salesman (Adam Ragan) and the finance manager (Jeff Nye) . I purchased a really nice GM certified vehicle and was happy to pay a fair price.Best Experience in Springfield
by Esther_M on 02/13/2015I've bought vehicles from 5 different dealerships in Springfield and this was definitely the best experience thus far. My salesman, Tito, was attentive but not pushy. He worked with me to find the perfect vehicle. He maintained an… appropriate amount of contact and and follow up. I was thrilled to find a vehicle to meet my needs at a price I could afford. The financing, which is often more painful than the purchase agreement, was smooth low pressure and relatively fast. By far, the best part of the whole experience has been the service after the sale. Tito and the Thompson's sales and service team have been amazing. Thank you!!Buick Encore
by Jerry_Carolyn on 01/28/2015We recently traded for a Buick Encore. It was a good experience form Denny in sales, to his manager, to Mike in finance. I would recommend them to anyone.Buying Cadillac
by r_sh on 01/08/2015bought second Caddy since moving to Springfield. fair deal and friendly personnel are a pleasure to do business with. Denny in sales and Jason in service are great.Excellent car buying experience.
by jameswlane on 09/14/2014Thompson is one of the best dealerships in the Ozarks and has been the first place I have always looked when buying a car or truck."not a penny more"
by john_mcp on 01/07/2013updated 05/30/2025Thank You Terry Davis, Pre-owned Sales Consultant! You helped us with our specific needs and budget. The experience was great, efficient, and the transaction was swift. While we are not likely your average customer, you made it happen for… us and we are most appreciative. John M., M.D. Precision Builders BransonOut Standing Job
by CodeOrange417 on 01/18/2013updated 05/30/2025Adam R. In The Internet Sale Is A Great Sales Guy Non Pushing and Goes Out Of His Way To Help And Answer Any Questions Jeff N. In The Sales Will Help You with Any Questions And Go Out Of His Way To Fine A Way To Get You A Car And FinancedTop-Notch Service and Very Friendly!
by DKStout on 01/28/2013updated 05/30/2025I visited several dealerships within a 40 mile radius in search for a used car. Thompson Sales was the only dealership that wanted to work with me and my budget and get me into the car I wanted. The entire process went as smooth as any car… buyer would want. Jeremy S. was our sales rep. He went above and beyond in my opinion. He made my wife and I feel as if we were buying a brand-new $30,000 car. We had our young kids with us and that did not prevent him from providing top-notch professional service. Not once did we feel as if we didn't belong. Everyone was very nice. In the future, I will be returning to Thompson Sales.NEW LACROSSE PURCHASE
by bev20 on 01/17/2013updated 05/30/2025We had a very good experience with Daniel P., had it not been for him we would have not bought after an experience with one salesman who lied to us and other problems. Daniel is a very honest person and went out of his way to make a bad… experience turn into a good one. We appreciate everything he did for us.We would refer him to everyone.Excellent Buying Experience
by mike735 on 01/12/2013updated 05/30/2025I went to Thompson Buick GMC basically to find out what my suv was worth. I ended up buying. Of course I did my research on internet, but normally don't buy at first stop. One of the main reasons was Brandon B. He was professional, not… pushy, returned my calls immediately, and knew the product(2013 Terrain). The entire staff that worked with me was outstanding. Mike F.Did what others would not!
by DuraMaxDriver1 on 06/09/2013updated 05/30/2025I had hoped around to a couple dealers in the surrounding area with not much luck on trading. The main issues where customer service and trade in value. After talking with Adam R. over the phone and in person we looked at a truck that i had… found online. It did not work for me do to some options. Adam went a head and had an appraisal done on my trade in and came back with a far price which i had not received at other locations. Adam then hit the computer to find me the truck that I wanted with the options that I liked. The finance department was also very friendly and easy to deal with. This was a great buying experience and i will be back.A Pleasant Experience!
by Satisfied2011 on 11/01/2013updated 05/30/2025A few weeks ago while waiting for my car to be serviced at Thompson Buick GMC, I decided to walk around the lot and check out the new cars. While I was browsing, Tom T. introduced himself to me, and we talked about different cars. When we… decided we were ready to begin our search in earnest, we contacted Tom and he helped us through the process and our search. Tom was great!! He answered all our questions, or, when he wasn't sure, he found the answers for us. Tom and Thompson Buick GMC made the purchase process easy and even pleasant. Tom has been in touch with us several times since our purchase to be sure we are pleased and has helped us with programing some of the features on our vehicle. We will return to Thompson for service and when we next need a vehicle. We will definitely recommend Tom Teuscher and Thompson Buick GMC to our friends!! All in all, just a great experience.....and we love our new vehicle!!Great experience
by jim65809 on 01/11/2013updated 05/30/2025Terry D. and the sales team did a great job and were very helpful when I was buying a used truck. You can't ask for a more friendly and gracious sales and service team.Vince made our sales experience Awesome!!!
by mikaclan on 01/06/2013updated 05/30/2025This was the best experience buying a car my husband and I have ever had. Vince went above and beyond for us and seemed to genuinely care whether we were satisfied with our purchase. What a great experience!Great Experience
by sdconrad on 10/18/2012updated 05/30/2025Purchased a 2012 Enclave with Adam R. Another dealer offered me a great deal on a similar car. I had previously talked with Adam, so I contacted him to see if he could beat the deal. He immediately got to work finding me what I wanted at a… price I couldn't refuse!!Great leasing experience
by RoadHog1549 on 12/14/2013updated 05/30/2025Although we visited Thompson to look at buying a Terrian, we ended up leasing a Buick Encore. Mr. W., was very accommodating, answering all questions, and offering suggestions as to what might fit our needs. He also introduced special… packages, such as the 24 month lease package that Buick is currently running. Everyone we met at the dealership was very friendly and helpful. I would recommend this dealership to all my friends looking for a new vehicle.
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About our dealership
Thompson Sales Company is your trusted automotive destination in Springfield since 1919.
Discover our large selection of new Buick, GMC, and Cadillac vehicles as well as top-quality used cars, trucks, and SUVs.
From oil changes and brakes to tires and transmission service, we’ll take care of your vehicle regardless of the make and model. Our dealership boasts four GM World Class Technicians who know your GM vehicle inside and out.
Experience a family-oriented atmosphere with a team dedicated to your satisfaction. Locally owned and operated by the Thompson family for more than 104 years
Come see us today in person or at ThompsonSales.com!
What sets us apart
We don’t just say we care, we show it. When you do business here, you are you become part of the Thompson family.
And as part of the Thompson family, buying or leasing a vehicle at Thompson Sales is an experience, not just another sale.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
We are so happy to hear that you had a great experience with your purchase! We appreciate you taking the time to leave us a review, and look forward to seeing you again soon.
by thompsonsales on 04/26/2018