Dave Sinclair Ford
Customer Reviews of Dave Sinclair Ford
Review type:
Pretty Tricky!
by FairCustomer on 01/25/2024Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned &… explained the odd “coincidence”. They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was “welcome” twice as they would comp the “repair”. The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their “gift” receipt.A Quality FORD Dealer!
by Skidsteer on 10/03/2021Service and Sales Dept's both provide good service and attention. Take to the time to address the situation and provide a response that's satisfactory to the customer.Excellent quality of repairs and customer service
by Andrea C on 09/12/2021Quality of repairs and trust in a mechanic is important. Top notch repairs, excellent sales advisor staff. Great customer service and a friendly atmosphere.Hi Andrea, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Recall work - Dave Sinclair Ford - St. Louis, Missouri
by carowner on 09/06/2021There were two recalls outstanding on my 2009 Ford Fusion. I made an appointment to have them taken care of. It was anticipated that the work could be done in a single day. My only issue is that, by noon of that day, I was told that they… would have to keep the car overnight to finish the work. They did try to find me a rental (because it was covered under the recall), but were unable to do so. So I had to rearrange some appointments for the following day and depend upon a family member for transportation. Since the work was due to recalls, there was no charge, so that made the situation a bit a bit more palatable. I am satisfied with the work done. I've had work done at this dealership before and have been satisfied in the past.Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests. If you have any further questions, please give us a call. We're always happy to help!
2020 Ford Escape
by Joschal on 08/28/2021I alway go to Dave Sinclair. Service is great and friendlyHi Joschal, thank you so much for your positive comments about Dave Sinclair Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dave Sinclair Ford Service Department
by Satisfied on 08/02/2021Experience was great. I had an appointment, they got the truck in on time, and serviced it promptly. Service Advisors were great.Hi, we're happy you found our staff to be so supportive during your experience here at Dave Sinclair Ford, Inc. We hope to be of service to you again! Take care!
Loose and damaged lug nuts and they won’t fix the problem they caused.
by Michael on 07/10/2021I go to Dave Sinclair Ford for my oil changes and tire rotations regularly but this last visit was a terrible experience. I called when I found most of the lug nuts on my escape loose. I tried to tighten them myself but they caused a burr… so a socket won’t fit on the lug nut. I called them and they said they could tighten them but if they needed replaced I would have to pay for them. Even though they are the ones who damaged them. It’s sad when a place like Dave Sinclair won’t own up to their mistakes. They blame it on the factory lug nuts.Dave Sinclair
by Georgia on 06/18/2021I have gotten to know the mechanic who works on my car and request him every time I have my car service. The service department is friendly and helpful. They assist me in getting appointments at the time when my mechanic is working. I… also like the fact that they make suggestions in improvement in service or when I can wait to have maintence or what is urgent.Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
Dave Sinclair Ford Service
by De126631 on 06/11/2021I purchased a Ford Edge from this dealer 5 years ago. I only use their service dept as they provide outstanding service for my vehicle. Very friendly and helpful, they treat you like family. Prices are reasonable.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great service at Dave Sinclair Ford
by StevenS on 05/26/2021Always a pleasure to work with Dave Sinclair Ford. Very attentive and keep my car running smoothly and safeHi Stevens, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
Tire repair
by Dean Sr on 05/01/2021Quick and respectful.Hi Dean, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
As Promised
by MaggieK on 04/24/2021I brought my car in for its bi-annual state inspection and emissions testing and as expected it needed more than the "in & out" I was hoping on. Matt, who has become my personal service guy, took care of me from seeing that I got a shuttle… not only home, but back in time to get to work that evening. We both had expected the car to be done sooner than it had turned out and when Matt realized we were dealing with a "clock" running out of time, he stay on well past his shift to make sure all T's were crossed and i's dotted. Thank you so much Matt for always going above and beyond and making sure everything goes AS PROMISED!Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Dave Sinclair Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!
Oil Change and tire rotation
by Crystal on 03/24/2021Matt Hackney at Dave Sinclair provides stellar customer service! Dave Sinclair almost lost my business but Mr. Hackney is making me a believer again. Thank you for your amazing customer service!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Craig Mueller and team are awesome
by ShawnSTL on 03/15/2021Service Writer Craig Mueller makes servicing my fleet of vehicles easy. Craig and the Dave Sinclair team get my veichles in and out quickly and continently. The best trucks deserve the best service at a fair and competitive price.Hello, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
Courteous Service Department
by anonymous on 03/04/2021updated 03/11/2021Dropped vehicle off with hope that they could complete oil change even though they were completely booked for the day. They still finished in a timely manner.Hello there, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Top notch service
by Jamweaver on 02/27/2021Tire kept losing air. They not only worked me in last minute on a Friday afternoon, they repaired it and had me on my way in no time at all. Dave Sinclair service dept is wonderful.Hi, we're so happy we were able to help you out! Please let us know if there is ever anything else we can do for you! Safe travels!
Great service
by Denny P on 01/16/2021Had my oil changed, filter, lube and tires rotated. Fast service by very helpful staff.We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Dave Sinclair Ford
by Jake's girl on 01/03/2021This is a great Ford dealer! They are very organized, friendly and efficient. I have never had any problem with service and they are always willing to help me even if I drop in with a question without an appointment.Your satisfaction means a lot to us, and we truly appreciate you choosing Dave Sinclair Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Oil Change
by Bsywith3boys on 11/02/2020Very friendly and helpful. I was given information about all safety and maintenance aspects of my car and did not feel pressured to have any work done beyond the oil change.Hello there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! We are always more than happy to assist you if anything else comes up. Take care!
2011 Ford Escape
by Anthony on 09/14/2020Took my wife's escape to have oil change, tire rotation, and preventive maintenance work done. Don Kraus showed me what mechanic found that needed replacing and explained job to me. Always know my vehicles are in good hands at Dave… Sinclair. They have the best service dept.Backup Camera
by Markgravy1 on 09/12/2020The camera went out 2 weeks after I bought the Escape. Took it to Dave Sinclair ford no question they ordered a new one. Installed like they said. Even Offered to give me a car.
Hi Skidsteer, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about services you received and thank you again for choosing Dave Sinclair Ford, Inc.!
by Sasha Sullivan on 10/05/2021