Dave Sinclair Ford
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Dealership Service Review
service Rating
Loose and damaged lug nuts and they won’t fix the problem they caused.
Written byon 07/10/2021
I go to Dave Sinclair Ford for my oil changes and tire rotations regularly but this last visit was a terrible experience. I called when I found most of the lug nuts on my escape loose. I tried to tighten them myself but they caused a burr so a socket won’t fit on the lug nut. I called them and they said they could tighten them but if they needed replaced I would have to pay for them. Even though they are the ones who damaged them. It’s sad when a place like Dave Sinclair won’t own up to their mistakes. They blame it on the factory lug nuts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No