Van Subaru
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Customer Reviews of Van Subaru
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Buyer beware
by Rick on 04/02/2024The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is… not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it should be covered under factory warranty. The service manager said he would give store credit. He never followed through because it's not going to her email. We'll she doesn't want this company to have her email. I get it but he needs to refund her credit card then. We will be filing a Attorney General Complaint on this company along with contacting Subaru so they know Van's service practices.Buyer beware
by Rick on 04/02/2024The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is… not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it should be covered under factory warranty. The service manager said he would give store credit. He never followed through because it's not going to her email. We'll she doesn't want this company to have her email. I get it but he needs to refund her credit card then. We will be filing a Attorney General Complaint on this company along with contacting Subaru so they know Van's service practices.2018 Subaru Service
by Frickej on 01/15/2022updated 02/07/2022They have a high standard of service that is why I always to to Van' s Subaru. I would never consider any other Subaru dealershipOutback Service
by EdsOutback on 12/21/2021Great professional service as always.Brake Service
by uli0897 on 08/07/2016updated 08/15/2016Scheduled service was completed in time and with the expected professionalism. I used Van's friendly shuttle service to get to work that day. Overall, very pleased with their service.Service not preformed
by jsteel07 on 04/03/2016PSA: Please do not buy a car from these people you are wasting your time. Use them as as show room and leverage that at another dealership. They do not stand behind their word or their product. Let me tell you about my experience at Van… Subaru. After purchasing our car we were told to come back for the New Car Detail So a month goes by and we finally get to it. We live an hour away. We made our appointment 2 days before and was informed it would take no more then 90 minutes for what we needed. The apt was scheduled for 1330, we get there at 1335. Everything is fine thus far. 1530, 2 hours rolls by and we go check on it (never called). Lisa they are just now getting to it, i have no idea what they are doing You will just have to wait until we call Lisa was very unpleasant, rude, and otherwise unhelpful in any relevant manner.. She was not even willing to go walk back there and check on it for me. - mind you its a long walk. 1600 I call up there and was informed by Brenda that we would getting a call when it was done no one ever called. She, also, had no way to go check on the status or even make an attempt to get my information about my car. Limbo continues 1645, I get a rude call from Lisa stating it was ready. - Marginally better attitude but that is because it was recorded. Once I got there Lisa was kind enough to walk the to the printer to get my receipt and tell me nothing was wrong and that the work was preformed correctly. Lies Do not bother with any after purchase support unless it is transferable to a different dealership Enclosed are the pictures of what you can expect to get for a New Car detail, which they charge 179.99 for Proof: https://imgur.com/a/HTLfBcharged for work that was not done
by Polargold on 12/19/2015updated 12/28/2015Took my Crosstrek for oil change, tire rotation and to have bulb replaced in tail light assembly. The next day the tail light bulb was still out and when I complained I was informed I need waste another whole morning sitting while they… change the bulb again. I am searching for another place to take my vehicle.1999 Subaru Outback Service on Head Gasket
by dmoney128930 on 07/31/2013updated 06/10/2025I was misinformed, disrespected, & lead on by people who are suppose to have integrity Service Technician-Preston General Manager- Joe A. I took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having… issues & not getting enough power. A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly. So the service rep tells me that my cylinder heads need to be machined & put back on. That it would cost me $1700 at the most, that they would have to send the cylinder heads to Subaru to be done. Come to find out later that Subaru does not machine heads they sent it to a reputable local machine shop here in kcmo. I was lied to I call a week later & they have not even started on the job. I had to call them to find out that they were running behind. Horrible Customer Service The service rep states that it will be finished within 3 days. The service rep calls me back in 2 days & states that the machine shop stated the cylinder heads were not repairable that I needed to purchase new cylinder heads & cams & that would be an additional $1900 making a total cost of $3900. I told him that is nonsense that he did not inform me before I gave him permission to take the heads off that this could be worse case scenario. So I ask to speak with his master technician & manager. "Bait & Switch" So as Im speaking with the master technician/ manager. This manager tried talking over me, provoked an argument with me, interrupted me & hung up on me. He told me to not be mad at him because I didnt buy a good car; that hes trying to help me fix the piece of junk. "rude, disrespectful, & very unprofessional. So I decide to go up there & speak with the general manager of the entire store with a service technician, & the manager service technician who disrespected me present. They only offered me a $700 off the $3800 because of there mistakes or I pay them $500 to put it back together & I take my car. I told them that is nonsense I will go downtown & file paper work for a civil case against them because of there corruption & them misleading me. They decided to put my car back together for $350. & now I am out of $350. they robbed me for $350 Bottom line: If I was informed before giving Subaru permission to remove the cylinder heads. That it would cost up to $3800. I would have not given Subaru the permission to take apart my motor. I believe the situation to be bait & switch & here is why. 1.Service Technician did not notify me of worse case scenarion, he stated that it would cost $1700. Whether his intentions were good or not; it is his job to inform me 2.I gave the service technician multiple chances to tell me what the worse case scenario situation would be by telling him what I had checked & what had been replaced. & even after a technician checked it & stated that the motor was put together improperly he still did not inform me 3.The technician manager argued with me, talked over me, interrupted me & hung up on me. He also told me that it wasnt his fault that I bought a bad car & he reffered to my car as being a piece of junk. He was very rude disrespectful & unprofessional. 4.They were not timely & promising on there words. I tried resolving the issue by attempting to get my car fixed for $2500 which was a very reasonable price. parts were $1400 & I was going to give them $1100 for labor. But the general manager would not do it. So he decided to put my car back together for $350 & rob me of my money. Bottom line is that service department is full of [non-permissible content removed] & that dealership is garbage.Service advisor rude and unknowlegeable
by ripdaddy on 04/23/2014updated 06/10/2025Son's new STI had a problem and visited all three area dealers none of whom treated us very well or resolved the problem. The absolute worst was Van's. I absolutely would not buy a car from them and experience with the others (Olathe and… Lee's Summit) have me reconsidering buying a Subaru, period.
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