Van Subaru

PSA: Please do not buy a car from these people you are wasting your time. Use them as as show room and leverage that at another dealership. They do not stand behind their word or their product. Let me tell you about my experience at Van Subaru. After purchasing our car we were told to come back for the “New Car Detail” So a month goes by and we finally get to it. We live an hour away. We made our appointment 2 days before and was informed it would take no more then 90 minutes for what we needed. The apt was scheduled for 1330, we get there at 1335. Everything is fine thus far. 1530, 2 hours rolls by and we go check on it (never called). Lisa “they are just now getting to it”, “i have no idea what they are doing” “You will just have to wait until we call” Lisa was very unpleasant, rude, and otherwise unhelpful in any relevant manner.. She was not even willing to go walk back there and check on it for me. - mind you its a long walk. 1600 I call up there and was informed by Brenda that we would getting a call when it was done – no one ever called. She, also, had no way to go check on the status or even make an attempt to get my information about my car. Limbo continues 1645, I get a rude call from Lisa stating it was ready. - Marginally better attitude but that is because it was recorded. Once I got there Lisa was kind enough to walk the to the printer to get my receipt and tell me nothing was wrong and that the work was preformed correctly. Lies Do not bother with any after purchase support unless it is transferable to a different dealership Enclosed are the pictures of what you can expect to get for a New Car detail, which they charge 179.99 for Proof: https://imgur.com/a/HTLfB