Customer Reviews of Joe Machens Ford Lincoln
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Great Experience
by lalalucy on 08/29/2014I had a great experience at Machens Ford Lincoln. My salesman, Nathan H., was patient and kept in touch with me without being pushy. He really worked hard to get me the exact car that I wanted.Preowned truck
by Hammer64 on 08/09/2014I sold my truck and needed a new one. My wife and I wanted a four door something roomier than our previous 2001 F150 Lariat had to offer. We looked at used and test drove 2014 ecoboost, which by the way, I was thoroughly impressed. We had a… budget of what we wanted to spend. They worked diligently to find what fit our needs and budget. It was a long day but we were able to decide on a preowned truck that fit our needs. There were some items I had to return for that were negotiated into the finale purchase (new tires, all weather floor mats, etc...) when I dropped my truck off they gave me a loaner to use. When i returned my truck was cleaned and detailed as well. Thanks Preston for the excellent service. If your in the market for a truck new or used I recommend Joe Machens.Thank you for your kind words about our dealership and your Sales Representative, Preston. We appreciate your business and look forward to seeing you in the future. Enjoy your new Truck!
Purchased a new 2013 F-150 XLT LB
by MikeLyon on 08/11/2014Great experience. Nathan H., from the truck center, was our salesman. Nate was very helpful, made sure we got all the rebates allowed and even helped us with the truecar discount. Machens had the exact vehicle we wanted and Nate gave us… good information to make the right choice. I will use Machens again for my next auto purchaseThank you for your review of Nathan and our dealership. We appreciate your business and look forward to seeing you in the future.
2015 Ford Fiesta
by Sam2015CoMO on 08/06/2014Nathan H. did an excellent job helping me find and purchase my new 2015 Ford Fiesta, and I would definitely recommend him to anyone in the market for a new car.Thank you for the kind review about Nathan and our dealership. We appreciate your business and look forward to seeing you again. Enjoy the Fiesta!
painless
by don259 on 06/26/2014was smooth and well done. Troy A. was helpful and kindSatisfied Customer
by jdw1975 on 06/26/2014I just purchased a 2014 Ford Explorer from Brad D. When I told Brad what I was looking for (color, style, the things I wanted on the vehicle)he went out of his way to find the vehicle I was looking for. I previously purchased a 2008 Mercury… Mountaineer from Brad. Brad is a great guy to talk to and he made me feel very comfortable with the purchase of my vehicle. I would not hesitate to refer anyone to Brad for the purchase of a vehicle. Thanks Again for all your Help! JoAnn WilbornJoe Machens Ford
by eaydlett on 09/04/2010It was a very pleasant experience buying my new Ford 2011 Edge. The Sales person was very helpful and listened to me and found what I wanted and helped me get it at the best price. He helped me with my trade-in and he and the finance… manager offered me a fair deal. I have dealt with Machens for new cars for the last five cars I have owned and know that they are among the best to help you get what you want for a good price. I recommend them to my family and friends. I had looked at different makes and models and decided that the Edge was what I wanted and then I found out what the price was from you and what I could expect to get for my trade. I have family in the car business and they told me the pertinent info that I needed so I did not go in blind. I LOVE MY NEW EDGE! Thanks for your help too. I used your site and came back to it several times.Great Service
by Joy47 on 05/03/2013updated 05/31/2025I worked with Steve H. in buying my car. He was very informed and helpful. Everyone was friendly and courteous.are you kidding
by michael9008 on 04/23/2013updated 05/31/2025i bought a lemon truck, the management said that they would make it right well that never happened, do not believe a thing they sayMy 2003 Ford ZX2
by mark_s3 on 04/30/2011updated 05/31/2025working in the Broadcasting field I get to see some dealer sales before the public does. I notice that Joe Machens was having a down right good sale for the end of the year models. I went down to check out what they had. The 2003 ZX2 cought… my eye. After looking it over it was time to go get a salesman. He took the time to explain the car and it's features. He was concerned about me driving a manual car, but that was quickly resolved. The purchase was very low pressured and everything moved along quite quickly. With check in hand the deal was made. As impressed as I was with the sales side my impression of the service side was not as good. I moved to Nebraska about a year after i purchased the car. My last time I was there (oil change) in 2006, they discovered all kinds of problems with the car. I took it to another Ford dealer (Diers Ford in Fremont, NE) and they said everything was good. I would buy another car from Joe Machens, if I still lived in Missouri, but as far as service I'd go somewhere else.Worst dealer in Missouri
by sorez on 05/02/2011updated 05/31/2025In a nutshell, this was the worst car buying experience in the 50 years I have been buying cars. Machens is too big for its own good. Too many people milling around. Promises not kept. Incompetent staff.Best Car Buying Experience Ever
by jihavoh on 04/02/2012updated 05/31/2025I cannot say enough great things about the friendly staff at Machens Ford. Especially, in regards to how hard they worked to get me into the car I wanted. It was the usual 4 hour process that is the usual drag with purchasing a new car and… there was a lot of shuffling us around, but everyone was so friendly I used it to my advantage to evaluate the dealership. Machens Ford despite being 80 miles from me would be my first choice next time I am in the market for a new car.Thank you for your kind review! We're glad you had a good experience and found our staff friendly. We strive to make customer service our #1 priority. We appreciate your business and choosing our dealership even though it's 80 miles away. We hope to see you again in the future.
Converted to Ford
by mrdennis1 on 04/03/2011updated 05/31/2025I used to drive GM cars but now I have been converted to Ford. We are now proud owners of a 2010 Edge. Joe Machens Ford Lincoln is the friendliest dealership I've ever dealt with. We worked with both Brady Hames and Josh "Van" and they both… were very helpful. Thanks to Brady for showing us how everything worked in our Ford Edge including setting up our phones with a wonderful feature called "Sync".Excellent Car Buying Experience
by DRMizzou on 06/04/2014updated 05/31/2025My wife and I recently purchased a new 2014 Ford Escape Titanium from this dealership. Brad D. was our salesman and he did an excellent job. He made us feel comfortable from the moment we met; right through to sealing the deal. He was very… pleasant, engaging and informative. He made a usually stressful experience a very pleasant one. We cannot say enough about the care and service we received from Brad. He took an exceptional amount of time to go over every feature of the vehicle to make sure we were informed before we left. A few days later, I stopped by to drop off some paperwork and the first person I saw was Brad. I had a few questions about the Sync phone operation and he, again, took the time to walk me through it. I would highly recommend this dealership and Brad D. if you are in the market for a new vehicle.Good Experience Buying a Car
by sm360 on 01/07/2013updated 05/31/2025I went over to check out a used car and ended up buying the vehicle as it was a great deal and the sales staff were friendly and accommodating.Completely Satisfied
by FordFlex on 05/01/2013updated 05/31/2025I found my car online and I had to drive almost two hours to Machens Ford to purchase my vehicle. It was well worth the drive. Professional. Effiecient. Courteous. Their finance guy event beat the low interest rate offered by my credit… union. I also have a terrific extended warranty. I would advise anyonce looking for a vehicle to give Machens Ford a call.Sales review
by sold3 on 04/07/2014updated 05/31/2025Thanks Bo J. for all your help on the purchase of our new car. We appreciate that you answered all our questions and even when you did not know the answer, you asked others and got back with us with the answer. We will be glad to refer… anyone to you in the future.Not bad, but they could be better.
by seiowaclone on 07/22/2013updated 05/31/2025We purchased a new 2013 Fusion, on Saturday, we did the deal over the phone, with a lot of back and forth on price. I was trading in another vehicle, sent photos down and we had a rough estimate of $1500, which I thought was a little… low. They would not take an out of state check, we had to hire the full amount down, we set up an appointment to get the vehicle at 10:00, arrived at 9:30, and waited around twenty minutes for the salesman we were dealing with, then he had to get the car, took another 20 minutes, drive it, and then he wanted to see the car I was trading in, why was this not being done while we took the new car for a drive. After checking out the vehicle I was trading in, they said it was not in quite good as the photos showed but would honor the agreement. The paperwork then had to be completed, which took another hour. We were at the dealership for three hours, way to long. Overall, I think both the dealer and myself got a good deal, but the waiting around and the disorganization was crazy. I would recommend Machens Ford to others, but overall they could do better. Everyone was VERY NICE and friendly, dealership was clean. I just thought that the whole process could have been completed in less than an hour. We kept saying we were under a time line, but it did not help. We also purchased another vehicle that day in the Lake of the Ozarks, again we did the deal over the phone, when we got to the dealer, the van was washed, gassed up and ready to go. We spent 30 minutes signing forms, and we were out the door, they were willing to take an out of state check for a larger amount than the Fusion we bought from Machens.Yet again, another wonderful experience.
by maryjkaiser on 05/19/2014updated 05/31/2025Mack M. has been our salesman for 3 of our purchases and we've yet to be disappointed. He is friendly, courteous, and very respectful. We will definitely return to Joe Machens and always use Mack for any vechicle purchase.
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About our dealership
Our dealership is rich in Columbia, Missouri history, establishing itself on May 5, 1969, it has seen Columbia grow and prosper into the thriving city it is today. As the flagship store for all of our wonderful Joe Machens Dealerships, we set our standards high and our sales records and relationships prove it.
Our philosophy is to offer the lowest, most competitive new and pre-owned prices in the State. For that reason, beginning in 1997, Machens Ford/Lincoln of Columbia has been consistently ranked the #1 Volume Dealer in Missouri! We offer a selection of over 1,000 new Ford and Lincoln vehicles and also provide an inventory of over 2,000 pre-owned vehicles so get to huntin'.
At Joe Machens Ford Lincoln, our goal is to treat you so well that you will never do business anywhere else. Stop by today and become a member of the Joe Machens Ford Lincoln family.
What sets us apart
Customer Service is always our #1 priority. We value each and every one of our customers.
2018 Consumer Satisfaction Award - DealerRater
Proud to support #ColumbiaMo youth baseball #community #littleleague #diamondcouncil
Amenities
- Complimentary Drinks
- Instant Financing
- Cable Television
- Television
- Express Service
Thank you Lucy for your review and your business. I'm glad Nate could provide a great car-buying experience for you. Enjoy your new car!
by shassemer on 09/03/2014