Customer Reviews of Walser Buick GMC of Bloomington
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Disappointed handling of issue post sale
by Hifey01 on 08/15/2018Things went fine prior to purchase. However after purchase I started having issues with the navigation system. Iâd get routed to dead ends or routed to older roads. When I reached out to the salesman he confirmed I had the latest… version for the 2018 model. After my own research I discovered that the carâs software was the 2017 version released in 2016. When asked about getting this remedied I was told that itâs the customerâs responsibility to update the software. Even though I was originally told I had the latest version! The salesman said the dealer nor the manufacturer but rather a third-party installs the software. I was directed to a GM link (not 3rd party) where I can pay $150 for something that shouldâve been there before I purchased the vehicle. If you choose to buy a car here make sure to get a discount so you can purchase and install the navigation software yourself. A 2018 car purchased in March 2018 should not be running software that was released in August 2016 when a newer version was released 8 months prior. I really want to like this dealership, but the salesmanâs response to this concern was inconsistent and quite off putting in the end.Yukon Denali XL review
by Melissa126 on 04/12/2017updated 04/26/2017Torey Flategraff got involved late in the game and personally resolved the bad customer experience I was having prior to his involvement. He expedited my vehicle delivery, had it ready for me to pick up around my scheduling needs, and bent… over backwards to make sure I was happy and satisfied after the delays and bad communication I had previously suffered.Finding the right Buick
by AWDLacrosse on 04/11/2017They took the time to understand what we needed, not just what was in the dealer inventory. We tried several models, and came back in two days to make a decision between two different vehicles. We found them cleaned and waiting in a… separate stall for our final test drive and decision.Not your stereotypical dealership!
by AngMils on 04/04/2017Tim Montgomery was awesome to work with. He took the time to listen to me and went out of his way to show me the different style vehicles. It was a no pressure atmosphere and everyone there seemed to enjoy their job and were incredibly… friendly. They wanted to make sure I was happy with my lease and it was about ME; not them making a deal. I got exactly what I was looking for with the beautiful Buick Encore!Great Customer relations
by lana0721 on 09/20/2016This is the 2nd new vehicle we have purchased in 6 months from the dealership. Working with Torey on this vehicle was a pleasure. No pressure, great follow up and pleasant to work with.Pleasant, responsive, well-organized, and respectful
by Million_Miler on 06/23/2016John Borden was our sales rep and was very responsive to our preferences. A vehicle that perfectly matched our needs was available and we completed the entire purchase with financing quicker than I expected. This is the 25th vehicle I've… bought over the last 60 years and I'd have to rank this among the top five buying experiences I've had (and all of the other four were ones in which I was completely satisfied with the experience).Great group
by Lana0721 on 03/23/2016We were very impressed with the follow up the team lead Jake provided. Matt and Bryce worked together to find the exact car we were looking for. We look forward to recommending Walser and their team to others.Thank you for the great review! We're happy to hear that you had a wonderful experience working with Jake, Matt and Bryce to find exactly what you were looking for. Enjoy your new vehicle!
Thank you for the great review! We're happy to hear that you had a wonderful experience working with Jake, Matt and Bryce to find exactly what you were looking for. Enjoy your new vehicle!
Great Truck buying experience with Walser GMC of Bloomington
by M_Willis on 12/10/2015updated 12/18/2015Torey Flategraff was great to work with. Torey was very friendly and knowledgeable from the moment I stepped into you dealership. I really appreciate him taking the time to listen to what I was looking for both in a vehicle and accessories… and not just pushing trying to make a sale. It was refreshing to deal with a person that is both knowledgeable and passionate about the vehicles he represents. Thanks for a great truck buying experience. Mike Willis2015 Sierra
by MauryBurnett on 12/01/2015updated 12/18/2015The guys (Zac Palmer) did everything they could to get us comfortable in a new(er) Sierra. Zac showed us every option on the vehicle and was very helpful through the process. We had a few hurdles along the way but the guys were not pushy… and very nice to deal with. The paperwork end took quite a bit of time.Walser Buick
by Stevec50 on 12/11/2015updated 12/17/2015This is our 6th Walser vehicle. We don't shop anywhere else because the atmosphere is "non-threatening" and our experience with your sales staff has always been pleasant & rewarding, vs. vultures we have experienced elsewhere in the… past. Personally I hate car shopping, but you folks make it more than tolerable. My only complaint is that the paperwork end of things seems to take forever at all of your stores.My experience
by Maggie_Vazquez on 10/27/2015updated 11/12/2015The service provided was excellent, everyone I encountered was patient and helpful. I am greatful for the experience I had at the dealership.GMC Canyon purchase
by Westymn on 10/30/2015updated 11/11/2015Very good experience. Sales staff was very friendly. I signed papers on one vehicle and the next day I informed them that I changed my mind and wanted a different vehicle. I wasn't feeling comfortable with the decision I made. So I informed… the sales person I wanted to switch to a different vehicle They made it very easy for me in that respect. Zach Palmer was great.Happy Customer
by pgerickson on 10/31/2015I was quickly greeted and asked about my intentions. Mark Mohlin was helpful, knowledgable, and honest about the value and need of certain features. I appreciated his candor and would bring my business back to him.Wonderful Experience
by Waterteach on 10/29/2015When I first walked into the dealership I was greeted with a hello and how can I help you attitude. I was introduced to John Borden who helped me find the right vehicle. John was extremely helpful and friendly. He was knowledgeable and… did not pressure me in any way to purchase a vehicle. John went the extra mile by finding me the exact GMC Terrain that I wanted. John is a no pressure salesman with a great helpful attitude for finding the vehicle you want. This is the dealer to go to in the Twin Cities if you are looking for a GMC vehicle.2015 Acadia
by DonaldO1_ on 10/26/2015I continue to be impressed with this Dealership. This is the second vehicle I've purchased from Walser and the sales staff is excellent. Kevin and Haylie went beyond the call of duty to arrange and complete my purchase. Thank you!Alan
by adcheever on 10/12/2015We actually stopped in from out of state to view your inventory of Yukon XL's. You had the one on the lot we were looking for. We found Jack our sales rep to be very knowledgeable of the Yukon and all it's accessories. Jason the Sales… Manager was very accomdating as well. Will definitely be back.Making vehicle purchasing fun
by Jason88888888 on 10/03/2015The whole crew was nothing but professional and knowlegdeable. Torey made the whole experience fun. I got financing, insurance, and a great value vehicle in 3 hours!Experience at Walser Buick
by RogerDahline on 09/13/2015On 9/4/2015 I purchased a 2015 Buick Enclave from Customer Specialist Joshua Dummer. He handled the transaction very professional and was very helpful in answering any questions or concerns that I had. Walser Buick should be congratulated… in having Josh as a quality sales person on its staff. I will continue to be a satisfied customer. Thanks again to Josh and the Sales Mgr. at Walser Buick2015 GMC Acadia SLE-2 AWD
by J_town46 on 09/08/2015I'm happy with the purchase. I do feel that since you are a no haggle on price dealership that it would be nice to work in some "extras" for negotiating. Other than that. I'm happy so far.2016 Buick Enclave
by krisskip on 09/08/2015Absolutely wonderful! We received a very fair price on an amazing, new vehicle. Everyone at the dealership was friendly and knowledgeable. Cassie, our sales person, was highly knowledgeable and very easy to work with. The process was… quick and she answered all of our questions. It was a stress-free and positive experience. So glad we stopped by to "just look"! We ended up leaving with an incredible vehicle and huge smiles on our faces!! THANK YOU!New Buick Regal
by dlpasser on 08/17/2015We were well attended to by Cassie Schwartz on the two days that my wife and I were there (separately) and then again when she delivered our new car all the way to Albert Lea.
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About our dealership
Walser Buick GMC of Bloomington proudly serves our Minneapolis Buick and GMC customers. Since Walser Automotive was established in 1956, we've believed in the Walser Way - it's fast, fair and transparent. Welcome to our Bloomington, MN Buick, GMC dealership near Minneapolis to learn more about our exciting specials. Don't hesitate to contact us anytime. We are your premier dealership for Buick and GMC vehicles. We invite our Bloomington, MN drivers to our Buick, GMC dealership!
What sets us apart
We offer great, up-front pricing without the hassle of negotiations typically found in car dealerships. Every vehicle is clearly marked with our pre-discounted Walser Best Price. There are no hidden costs and no negotiations.
Walser invests in the people and organizations in the communities in which we live and work through charitable giving and volunteerism. Walser Automotive Group donates 5% of pre-tax earnings to the Walser Foundation.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
Thank you for the great review. We're thrilled to be considered one of the best car buying experiences you've ever had and we appreciate you choosing Walser!
by walserauto on 06/24/2016