Serra Buick GMC
Customer Reviews of Serra Buick GMC
Review type:
Love my new car
by Barbara on 09/22/2024
updated 10/01/2024
We had a great time..our sales man treated us like old friends and by the time we left I felt like we were ..Micheal is just the greatest..he went through everything on the car even though I can't remember most of out but that's why there… are manuals. But not to over state we had a great time even though we bought a large purchase we enjoyed evey minute of it because of our wonderful salesman thank you so much Michael !
82 reviews
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1 phone call was all it took
by hockeyowner on 11/14/2014updated 12/07/2014I made a phone call from the add in the paper and spoke to Casey Clark, he was very helpful and once we came in and talked to him my wife and I were sold. Casey went above and beyond to help us, everyone there was very helpful. I think we… just found a new salesman and dealer.Great experience
by Erinjg on 11/15/2014updated 12/07/2014Art Seib was so easy to work with. He worked through all the complicated details we threw at him with ease. I felt that Art was honest and upfront and it made us feel comfortable.Best Dealership in Michigan
by Kathlyne on 11/22/2014I have a Cadillac dealership less than a mile away but I still choose to trek out to you. I know things will be done right. I was in and out in half an hour. Your staff is courteous and love those cookies!Recall Appointment
by Noslrac on 11/18/2014My appointment was for 9 am, sat down with a cup of coffee, and before I could finish the whole cup, my car was down. Good job Serra.Great service
by Heshua on 11/01/2014updated 11/17/2014Josie was AWESOME! Taking my car in to get work done is to me like the dentist is to others. And she made they whole experience much better.service
by Eheron on 10/31/2014updated 11/08/2014I am there every 4 weeks to have my oil changed. I drive old cars all make and models. I have always been treated as if I drive a new vehicle. When ready next year we will probably by a vehicle from you. Thanks.Cars are for driving
by DriverJM on 10/24/2014updated 11/08/2014Both when we made the appointment for service and upon showing up for service, two different salesmen made comments about how many miles we had on our vehicle, wondering how we could put so many miles on so quickly. I find it to be none of… their business and frankly was a bit offended at the comments. Isn't that why we bought the vehicle in the first place, to drive it?Serra treats me like a good friend
by Bevsp on 11/01/2014Serra has always treated me like I am someone special. This time after calling for an appointment, I went in for an oil change and tire rotation and when my car was done they gave me a cookie and a car wash. This is not unusual. I've always… been treated to a cookie and most of the time a car wash also. Plus the service personnel all greet me and treat me like a good friend.1st Class Dealer
by Jones_B on 10/30/2014Amanda was a treat to deal with, unlike the last dealer we bought from. Everyone we encountered at your store was courteous to us. My wife & I felt very comfortable in your store. We just took our Dodge there for an oil change and the same… environment was displayed there also. Keep up the great work!Check Engine Soon
by STSOWNER on 10/22/2014Service Rep's. who actually listen to the customer. Everyone is courteous and eager to please. Repairs completed and vehicle returned as promised. And the chocolate chip cookies are a nice touch !Good job
by MichaelMike on 10/07/2014updated 10/19/2014It was great. It was a make you feel good experience. All my questions were answered with a smile They were quick solving any problem with a smileOil Change
by equx4567 on 10/07/2014updated 10/19/2014I dropped off my car and walked over to Big Boy for breakfast, even got a coupon for Big Boy from the service desk person. I like to get my oil changed at your dealership rather than the Serra. I like to get an appointment so I don't have… to wait in line, the price is very close.Excellent Car Buying Experience
by dcarie on 10/02/2014updated 10/19/2014I went into Serra without an appointment and was greeted immediately by a receptionist who promptly introduced me to a sales person. His name is Dan McBride and was one of the friendliest and helpful salespeople I have ever dealt with. Dan… personally pulled up the vehicle I wanted to test drive and while I was out got all the numbers together to lease or buy the vehicle. After talking about my current vehicle and what I needed in a new one, Dan was able to fit me in a vehicle that was right for me. Plus Dan was able to help pay off some fees I owed on my current lease as well as prepare all the documents behind the scenes so when I came in to pick up the vehicle, the process went very smoothe. It was the best car buying experience I have had to date.Serra Service
by Wingssr on 10/15/2014First vist with new GMC, very efficient check in, loaner was provided, and on my way in 15 min! All issues covered.Serra Buick - Encore
by awilson578 on 09/27/2014updated 10/10/2014Bob asked questions that got us additional rebates. This has never happened at other dealers, though we would have been eligible. Bob also took LOTS of time to be sure that I knew all of the features of my new Buick. And lastly, the… dealership gave me a fantastic deal on my trade in. Much better than the dealer we had used in the past.New Buick
by SusanAllum on 10/04/2014We bought a new BUICK LACROSSE! Andrew Granata, Bob Davidson and Jim Cordes gave exceptional service, were very friendly and competent. Serra is our GM dealer of choice. Josie is our favorite in Service. She always has a smile, is… friendly and super at her job.Serra GMC
by Wmhugo48 on 09/22/2014updated 10/03/2014Bernard Jones is a very good vehicle saleman, and represented the dealership in a professional manner. I am a very happy customer and will be back.Serra Buick Purchase Survey
by Penelopa on 09/21/2014updated 10/03/2014It was my first visit to Serra. Art was my sales person. Though the dealership was very busy, I found myself being taken care of by Art and team members as needed. I received a great deal on my trade in as well as the new car. I hadn't… planned on buying a new car - EVER!, but the price and service was so good that I changed my mind. I was so pleased with my experience that I provided my feedback to the General Manager directly. I also thanked the Buick Car Sales Manager, New Cars Sales Manager and the Controller. All of whom were incredibly pleasant and helpful. This is exactly the kind of experience you hope for at dealerships. Thank you, Brian, Matt, Art and Bob again for your outstanding service.James
by JamesBrown219 on 09/30/2014Josie and the rest of your staff was very pleasant. you guys give great service on a consistent basis. Thanks! James Brownmaintenance is included in my lease...
by CAC226 on 08/26/2014updated 09/30/2014I called at 8:15am to make an appointment for an oil change and was transferred to voice mail. I decided to just go to the dealership anyway. After they entered all the info in the computer, they told me my car would be done at 2pm. It was… 8:30am. I told them there was no way I could leave it that long, so she said she could have it done in 90 minutes. It was done when I returned just over 90 minutes later.Son's Vehicle -Wiring Issue
by kstewart01 on 09/25/2014Great service by Marlene as always!!!!! The problem wasn't easy to identify, but they figured out a way to make it happened and then identified and resolved the issue. This is my son's vehicle and it has to be reliable for his new job in… Detroit. Thank you so much for the excellent service! That's why we have purchased 3 vehicles there and keep coming back! Kim S
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Serra Buick GMC Cadillac and that Michael made your experience feel like that of old friends. It's fantastic to know he took the time to go through everything with you, and we appreciate your understanding about the details covered in the manuals. We look forward to welcoming you back next time for more enjoyable moments! Sincerely, Randy Jackson, General Manager, (586) 281-2800
by Serra Buick GMC Cadillac on 10/01/2024