Customer Reviews of Feldman Chevrolet of Novi
Review type:
Fast service
by Windy sh on 04/13/2025Quality works perform on my carGreat company, awesome staff
by BobFR53 on 01/12/2025Always professional and respectful serviceIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Coolant leak
by MarekSz on 07/21/2024Job done well. Problem solved to none existent. Replaced coolant tank.We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
by Marge Smith on 02/13/2024They were prompt and cleanMarge, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Service
by MargeRobison on 11/29/2023Eric is the best in the service department.. always works to help customers with al their needs with their car,,We're happy you found our staff to be so supportive during your experience here at Feldman Chevrolet of Novi. Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change
by Rig680p on 10/30/2023I got in the service area and was greeted and serviced right away. They performed the services I asked for in an hour and I was on my way.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Business as usual
by Michael J. on 06/22/2023Feldman always takes care of us! We like the attention to detail and quality of work always provided.Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Oil change and car repair
by Christina on 06/09/2023Friendly and quick, answer all my questions and calls.kept me update. Help me with a ride to the dealership when I didn't have a ride to pickup my car.Christina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Raymond on 06/06/2023Service Advisor was very informative and provided me with all the information needed to make sure I was up to date on my 30,000 mile checks.Raymond, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Break replacement
by Phillydog on 05/26/2023Very good experience, my service representative is always thorough, and knowledgeable . Ask for Eric in service, he won’t steer you wrong.Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Service call
by RedWings on 05/23/2023Service staff was professional and done in a timely manner.We appreciate your positive review about your recent experience with us! We hope to see you soon!
Worse Service Ever
by AG232310 on 03/14/2023[non-permissible content removed]! Terrible customer service from the service advisor as well as the entire dealership. They overcharged me for services and cracked my windshield in two places. The communication from my service advisor was… poor. I had to call and check in on the car rather than him providing me with a realistic expectation of when it would be available. Prior to picking the car up I asked him to email me a copy of the charges he confirmed he could do that with an annoyed attitude and never did it. When I arrived at the dealership to pick up the car he handed me a stack of papers and just told me to go to the cashier to pay but never reviewed the charges with me. After going getting the car I noticed my windshield was cracked in two places and advised Kurt of that. He went searching for his service manager only to come back to me and say he is busy going 2-3 other things and tried handing me his card. After speaking with the service manager he agreed the dealership would fix the windshield and that the contractors would come to my home or job to fix it. After paying $1350 and leaving the dealership with a cracked windshield the next day the car would not start and I had to get it towed. After fixing another negligent event cause by the dealership, I was able to pick the car back up only to have to bring it back to the dealership because the contractor needed to fix my windshield at the dealership instead of at my home because of the weather. I waited all day for a call that the car was ready to be picked up. I texted the contractor who confirmed it was ready to be picked up then an hour later I get a call from Kurt confirming it was ready. When I walked in the dealership to pick the car up there was a group of men standing around talking looked at me and continued their conversation I didn’t receive any help until another guy walked out of another room. He handed me the keys to the car and said it should be outside. I went outside and the car was not there so I had to come back in the dealership and ask him to get my car. Just an overall Terrible experience. I feel like I was taken full advantage of and was not valued as a paying customer at the dealership. I will never in my life visit this dealership or recommend them to anyone. I plan to pursue further action against the dealership for my experience during the whole ordealService department
by SDawoud on 03/10/2023Bill did a great job, and he was very thorough. They fixed the car quickly and let me know immediately once the car was fixed. The only thing I would recommend is being the car is new and had some issues that needed to be fixed overnight… (ordering parts, labor etc) then there should be an option to give the customers a rental. We had to rent a vehicle which cost us $130, but it’s not a huge deal. Overall Bill in the service department was awesome. Just to be clear my recommendation has nothing to do with the service departments service, and it’s not a complaint just a suggestion. Thanks Bill for your help!Thank you for your kind review; we are happy to pass along your comments to the team here at Feldman Chevrolet of Novi! If you have any further questions, please give us a call. We're always happy to help!
Solved the problem
by GerrieL on 01/25/20232013 Equinox had to be towed to dealer right before Christmas. Service department diagnosed the problem, got the parts and worked with us on payment. Everyone was polite and professionalHi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
1998 Corvette
by Fiddler on 09/13/2022Waited for a long time for a side view mirror for a 1998 Corvette, but that was not Feldman’s fault. Service for installing was very good and prompt once the mirror came in.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Service Review
by Equinonx on 08/24/2022We just switched from Feldman New Hudson to Feldman Novi due to our salesman retiring and Novi being closer to our home. We received the same excellent service from Novi as we did New Hudson. We went in for an oil change and tire rotation… before we hit the road for vacation. They pulled our cabin air filter and asked if we wanted to change it, they explained what they would be doing and kept us updated along the way. We found the lounge area comfortable while we were waiting. It took, I think, about an hour to complete the job.Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Service
by Traylbyk on 08/12/2022ExcellentHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Feldman Chevrolet Service delivers!!
by Arinora on 08/04/2022I took car in for 15,000 mile check. Office staff was excellent as were all service personnel.Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Vehicle Service
by Will Pen on 03/03/2022Awesome job!Hi there, thank you so much for your positive comments about Feldman Chevrolet of Novi! We sincerely value your business and look forward to your next visit!
Feldman Chevrolet Novi
by Wilson R on 01/02/2020Quick, friendly, courteous, knowledgeable, quick to explain and on time delivery.Feldman Chevrolet
by Cindy1234 on 07/22/2019Feldman is a very customer focused
Feldman Chevy Novi offers the largest selection of new and used cars in Detroit and surrounding areas. Guaranteed credit approval, 3 Day Buy Back, Tire Price Matching, and many other Feldman Advantages - why buy anywhere else?
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Windy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Aurora Saccone on 04/14/2025