Customer Reviews of Bob Maxey Ford of Howell
Review type:
Best car buying experience ever!
by Lcam810 on 03/02/2025
By far the best car buying experience I have ever had. Jenny is wonderful to work with. With 20+ years experience I wouldn't go anywhere else! No pressure, very knowledgeable. It was a fast and painless process!
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106 reviews
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friendly service
by timbo2427 on 08/22/2015Everyone was friendly, and the techs are very knowledgeable, and the shuttle was quick and the waiting room was comfortableAwesome customer service
by wolf178 on 08/20/2015When I was pulling in the service center it looked pretty busy.Instead of having me wait for a service advisor,the service manager came out of his office to assist me and write up my work order.It is great to read such wonderful comments about your recent experience with us! Here at Bob Maxey Ford of Howell, we sincerely hope to see you again! Take care!
New Edge
by BlueEdge on 08/11/2015Everything was great. I knew what I wanted, Julie Getkin found it for me, and we wrapped up the deal in 24 hours.We appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know!
nice and easy
by parbassman on 07/23/2015updated 08/05/2015First time for service and it was easy and no issues. Nice experience.New 2015 F150
by whw7178 on 07/31/2015All went well Mike Peters always makes the car buying experience a good one.Great service
by Anc442 on 07/13/2015updated 07/30/2015Great experience with Dennis Balla! He's a great guy! Recommended by family and were very pleasedWait was worth it.
by audrey2384 on 07/29/2015came in for my first oil change. was going to take under a hour. ended up staying 2.5 hrs due to a recall notice on my instrument panel. all taken care of with one stop. did not have to come back for the recall fix. was not aware of it but… customer service checked and told me. gave me a free car wash too! New waiting room had treats, water, coffee, wi-fi, tv, very clean.2014 Ford Explorer XLT from Maxey
by gearhead427 on 07/28/2015I had leased a 2014 Ford Explorer XLT in 2013 and at lease end I decided to purchase the vehicle. Service at Maxey has always been great. The staff, as always, was very helpful. The purchase transaction was very smooth. The vehicle is… still under OEM warranty so there was no need for a quote or cost for service.Vehicle Maintenence
by Shakleeman on 07/20/2015Brought in our 2014 Escape for oil change / maintenance. Good job for a good price. Friendly professional staff.Excellent Service
by JKP4013 on 07/16/2015I have discussed my concerns with Dan Rutherford and I trust the miscommunication problems will be resolved.Oil Change
by npatters on 07/13/2015Filter not wiped clean after installation. Thought for a moment it was leaking. Upon further investigation, it was O.K., just old oil dribble.Great service
by Jaywalken on 07/08/2015I was most impressed with the staff member in the Write Up/Drop off desk. He was extremely professional and kind. I noticed several of his co-workers were noticeably rude, upset, or disengaged but he was clearly on his game. I think his… name was Billy, but I can't be sure.Jaywalken, thank you for being one of our valued clients and leaving us your response to the quality service you received! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Emergency Repair
by rb515 on 06/17/2015updated 06/26/2015I was sure after the first few minutes that I had made the right decision to have my car towed to Bob Maxey Ford for an emergency repair. The service advisor was very professional and eager to help me and also explained to me all the… possible options if the repair wasn't covered by a warranty. Very satisfied with my experience.Great service
by Mrsmann on 06/24/2015My car was fixed rather quickly for all that needed to be done. Everyone was very nice and helpful.You can do better than this.
by Mikeg7700 on 06/08/2015updated 06/22/2015Having my F150 serviced at BM Ford was awkward at best. I drove into a door with the word Service above it then parked my truck and waited for several minutes for a service-writer to greet me. While I waited I looked around for something… indicating I was in the correct area or for instructions of some sort. As I stepped out of my truck a man, who had been seated and facing my direction the entire time I was waiting, got up from behind his desk and told me I had entered the wrong door. The entry was clearly marked "Service". How could I have entered through the wrong door? He told me to look for Service on the other side. I walked up the ramp to my right and through the door to find several people, who could have been employees, but only one person who looked like a customer. Finally Billy wrote me up. You guys need to do better than this if you want my family's business. When I drive into a service garage, ESPECIALLY ONE ASSOCIATED WITH THE DEALERSHIP WHERE I BOUGHT MY TRUCK, THE SAME SERVICE GARAGE WHERE I HAVE AN APPOINTMENT, I EXPECT TO BE GREETED, AS A VALUED CUSTOMER, BEFORE I STEP OUT OF MY VEHICLE. I have driven nothing but Fords for more than fifteen years and have had them serviced at Ford service centers. At the start of this service experience, at BM Ford, I felt like it was back in the 80s and I brought an old beat-up foreign car into a Ford service center looking to have it serviced there. You guys can do better than this or I'm going back to Brighton Ford where I felt appreciated.Love my Flex!!
by svketchum on 06/17/2015Purchase new Ford Flex - quick turn around on my credit application, clear as to what I needed for my trade in and home delivery by sales rep. Sales rep Paul took time to show us how to work the electronics and was very detailed in going… over all the paperwork. Another wonderful experience in buying a car from Jeff Moon's team. Thank you!!Quick, easy and pleasant
by ckonczal on 06/12/2015I was dreading coming in for an oil change and a minor repair to my rear view mirror. I expected to be waiting longer than the estimated time and didn't want to "be stranded" at the service lobby with nothing to do but smell the exhaust and… hear the loud noises. Boy, was I wrong. My first oil change was free. They rotated my tires. They fixed the mirror and washed my car in less than the two hour window they told me. The service lobby was awesome, clean and had free WiFi. I almost felt like hugging Kyler!2014 Focus Oil Change
by RK2014Focus on 06/11/2015Your staff was very attentive and professional. Very happy with the service up to this point. My wife bought a 2014 Fusion at your dealership and belongs to your "Owners Advantage" program. This was the first time I brought my 2014 Focus to… you and when I signed up for the "Owners Advantage" program I was told that this first oil change did not apply to the program. I was disappointed and don't understand why that would be. My plan was to bring both our cars to you for future service but why drive 15 miles out of the way to pay slightly more than what I can get an oil change around the corner from where I live, or even do myself. I'm sure there's a reason why this is your policy but it is a little something that would make the difference for us. Just a thought. By the way, I worked for General Motors for 29 years and I bought two new Fords in the past year because my wife enjoys her Fords and figured I would give it a try. I'm not dedicated to any one auto company but do appreciate the little perks. Just noticed my last name is spelled Kluce, not Cluce. Thanks for reading.Great experience.
by Bob_in_Hamburg on 06/10/2015Something has changed. In years past, I remember horror stories about high hourly rates and minimum charges that made a "customer pay" job a thing to avoid. For this trip, you said you had a $96 diagnosis fee and a 1/2 hour repair charge,… plus the price of the part. The good news is that you hit it right on the head. Any reasonable person should walk away happy. Now let me think outside the box. During write-up, Tony asked a technician what the part I needed was called and he replied a "blen-door". If he called it right then, without looking at the truck, and that turned out to be the part you replaced to make the repair, why charge a diagnosis fee? To my mind, a diagnosis fee should only be applied if the blen-door wasn't at fault. Try this scenario - Customer brings his vehicle in for service with a problem that points to a particular part. You quote the repair and tell the customer then and there that if that is not what's wrong, he can be charged a diagnosis fee and then eventually quoted the cost of the part he needs and it's accompanying labor charge. Let's say that there was a faulty connection that caused the blen-door to be inoperable. In my scenario, the technician corrects the fault during tear down and charges the diagnosis fee plus a labor charge. The customer is delighted because you came in under the initial estimate. Elsewise, if another component turns out to be bad, you again assess the diagnosis fee, but rather than charge for the blen-door and it's labor rate, you call the customer, tell him it is now Part B, and his repair will be the cost of the part, the diagnosis fee and the labor rate to install the new part. You could also adjust the labor rate for Part B as your diagnosis fee would cover the labor to tear down and discover the real defective part. Imagine the surprise to the customer if you showed yourselves as trying to keep his out-of-pocket costs down. I'm an A Plan customer and kind of a captive audience, but I tell you that your Service Department definitely can (and does) create a positive opinion that can help the new vehicle sales side of your business. I retired after 36 years at FCSD and remember other service departments that were not nearly as good as yours. Please understand that I have NO PROBLEM with the service I get at Maxey. Your operation does a great job, but with 95% of your repair business being warranty (my guess there, I have no factual data), have you lost understanding the mind of the customer who pays out of pocket?Very Happy
by TomS8795 on 06/05/2015I came in for my routine oil change and looking into tires. Tony helped me with a special that was running, and found a bit more of a discount. The work was done on time, and for a great value!Love my Truck
by myfirst150 on 05/29/2015My first time in you dealership I worked with Rochelle. She didn't know every detail about the trucks however she went out of her way to get the answers. She was great. Scott was very attentive and easy to work with. So far the… truck is great and my only regret is this that I didn't get a 150 sooner.
About our dealership
What sets us apart
Award winning customer service. Recipient of the highest customer service award, The President's Award FIVE YEARS IN A ROW! Only Ford dealer in Livingston county to do so!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 03/04/2025