Bob Maxey Ford of Howell

Having my F150 serviced at BM Ford was awkward at best. I drove into a door with the word Service above it then parked my truck and waited for several minutes for a service-writer to greet me. While I waited I looked around for something indicating I was in the correct area or for instructions of some sort. As I stepped out of my truck a man, who had been seated and facing my direction the entire time I was waiting, got up from behind his desk and told me I had entered the wrong door. The entry was clearly marked "Service". How could I have entered through the wrong door? He told me to look for Service on the other side. I walked up the ramp to my right and through the door to find several people, who could have been employees, but only one person who looked like a customer. Finally Billy wrote me up. You guys need to do better than this if you want my family's business. When I drive into a service garage, ESPECIALLY ONE ASSOCIATED WITH THE DEALERSHIP WHERE I BOUGHT MY TRUCK, THE SAME SERVICE GARAGE WHERE I HAVE AN APPOINTMENT, I EXPECT TO BE GREETED, AS A VALUED CUSTOMER, BEFORE I STEP OUT OF MY VEHICLE. I have driven nothing but Fords for more than fifteen years and have had them serviced at Ford service centers. At the start of this service experience, at BM Ford, I felt like it was back in the 80s and I brought an old beat-up foreign car into a Ford service center looking to have it serviced there. You guys can do better than this or I'm going back to Brighton Ford where I felt appreciated.