Bob Maxey Ford of Howell

Your staff was very attentive and professional. Very happy with the service up to this point. My wife bought a 2014 Fusion at your dealership and belongs to your "Owners Advantage" program. This was the first time I brought my 2014 Focus to you and when I signed up for the "Owners Advantage" program I was told that this first oil change did not apply to the program. I was disappointed and don't understand why that would be. My plan was to bring both our cars to you for future service but why drive 15 miles out of the way to pay slightly more than what I can get an oil change around the corner from where I live, or even do myself. I'm sure there's a reason why this is your policy but it is a little something that would make the difference for us. Just a thought. By the way, I worked for General Motors for 29 years and I bought two new Fords in the past year because my wife enjoys her Fords and figured I would give it a try. I'm not dedicated to any one auto company but do appreciate the little perks. Just noticed my last name is spelled Kluce, not Cluce. Thanks for reading.