Mike Dorian Ford
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Customer Reviews of Mike Dorian Ford
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When buying a used car goes the right way!
by Jay on 03/12/2025
I recently purchased an F150 from Dorian Ford. Joe Lapinski was my sales person. He made sure the entire process, start to finish, was smooth, stress-free, and expeditious. Joe’s approach and demeanor is friendly, knowledgeable, and… professional. NOT pushy, And not that dirty car salesman you need to shower after talking to. He found me the right vehicle, at the right price. Cheers Joe, you’re a good human being and you will see me again!
J
26 reviews
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When buying a used car goes the right way!
by Jay on 03/12/2025I recently purchased an F150 from Dorian Ford. Joe Lapinski was my sales person. He made sure the entire process, start to finish, was smooth, stress-free, and expeditious. Joe’s approach and demeanor is friendly, knowledgeable, and… professional. NOT pushy, And not that dirty car salesman you need to shower after talking to. He found me the right vehicle, at the right price. Cheers Joe, you’re a good human being and you will see me again! JDoug: The Ultimate Professional
by Phin on 11/26/2024From our first conversation, Doug demonstrated a level of professionalism, expertise, and genuine care that set him apart. He took the time to listen to my needs, guiding me through the various F-150 models and packages without ever making… me feel rushed or pressured. His extensive knowledge of Ford trucks was impressive, and his passion for helping customers was evident in every interaction. Purchasing my new Ford F-150 from Doug at Dorian Ford was an exceptional experience from start to finish. If you’re in the market for a truck, look no further than this dealership and Doug’s outstanding service.Solid
by Katie M on 01/23/2022Great service, flexible and efficient! Ian and the other team members were so helpful and welcoming! Made our buying process so seamless! Thank you!Great sales person
by Ron Wilmoth on 11/20/2021Lisa Zirelli was the best sales person I’ve ever worked with. Got everything done very quickly. Calle Here on one day and picked up the car two days later. Service has always been great at Dorian Ford even during this Covid pandemic.Great experience!
by Phil P on 10/28/2021Dorian Ford was excellent to work with. The salesman was very helpful every step of the way. From ordering, communication and final pick up was a great experience. I would strongly recommend Dorian Ford to anyone looking for great customer… service and buying experience. I am overwhelmingly satisfied. Thank you all very much. I felt like one of the family.Needed new car after accident
by Desch99 on 04/27/2018Walked in and Brycen helped me right away. The guys didn't push too hard on the warranties or extras. Brycen even picked me up from the car rental place.Excellent customer experience at Dorian Ford with Christopher Burger
by kiluks01 on 12/08/2017Christopher Burger is an excellent salesperson. I leased a 2014 Ford CMAX Energy plugin hybrid from him back in October of 2014. Christopher Burger listened to me, helped me figure out which car would best meet my needs and promptly and… efficiently got my new car to me. When it was time to turn in my current lease, he did an excellent job communicating with me via email to save me from needless trips to the dealership during the process of looking for a new vehicle to lease. I was dismayed to find out that Ford was no longer priducing the CMAX Energi in 2018, and Christopher worked hard to find me a 2017 CMAX Hybrid, which was becoming scarce as it was the end of the model year. Christopher Burger at Dorian Ford didn't try to upsell me on a more expensive vehicle like some other salespeople would have. Chrisopher listened to what I wanted and matched me with the car that I wanted. I really enjoyed my customer experience with Christopher Burger at Dorian Ford and I wouldn't want to work with anyone else next time I am ready to lease or purchase a new Ford vehicle.Attentive Service
by Herestow on 11/22/2016I brought my vehicle in for an oil change, tire rotation, and a shifting problem. My vehicle was shuttering from stop to first/second gear. I took a road test with service manager Don Tallent and was informed I need a new clutch. Luckily,… they had the part in stock and offered to make an appointment for the following week to get this work done. I am happy with the service provided and will be coming back to Dorian Ford for service in the future. I would recommend them to everyone.Great Sales Experience
by Terry_S_1984 on 11/15/2016I was referred to Matt at Dorian Ford by a co-worker and was provided excellent service. Selection of trucks was fantastic.Oil Change
by crazycatmama53 on 09/21/2016I brought my husbands car in for an oil change about 1 month ago and everything went smooothly. The advisors are helpful, and the oil change was done right. I am excited for is the quick lane that dorian ford is building across the street… to be done. While I was waiting, an employee was hanging up signs for it and told me that oil changes will be preformed much quicker once this is built.Long Time Shoppers
by Crazycatmama53 on 09/21/2016I love my new Ford Escape! It's perfect for my family! Thank you Brandon for making the shopping process easy. I am a long time customer of Dorian Ford's and will keep coming back time and time again.Horrible customer Service
by wjcastiglione on 09/16/2016One of the worst customer service experiences in my life. In June 2016, I turned in a leased fusion and bought a 2014 Ford Taurus Limited with 33K Miles from Dorian Ford. Issues with the car that Dorian refuses to cover: -Tires… have flat spots from sitting on their lot ($1000 out of my pocket) -Car was not properly detailed, furthermore, the clear coat had such pitting from water stains I had to pay a professional to basically recondition the paint. Had soap all over the finish that was not washed off and caused damage to the vehicles paint. The interior was dirty ($400 out of my pocket) -After 3000 miles, the brakes need to be replaced. On my dime. This tells me they didn't inspect the car before selling it. ($700 out of my pocket) -After two months of ownership, I received a call from Ford Credit informing me that Dorian Ford did not properly account for my lease turn in cost - and I was responsible for the balance left over. I am still fighting this with Ford credit - as, I turned in my ford lease to a ford dealership - they should be able to figure out how to properly pay off a lease. Overall, the WORST part of the whole experience is the customer service that was portrayed to me: - The used sales manager was the biggest you-know-what I've ever met. when I came back two days after purchasing the car to discuss the tires - not only did he refuse to even ride with me to see how bad the tires were - He essentially told me "this isn't my problem, you bought the car as is (STILL UNDER FACTORY WARRANTY AND BOUGHT FROM A FORD DEALERSHIP) - I'm not buying you new tires" -My salesman also refused to ride with me to hear these tires that sounded like I was driving a tractor down the freeway -The service department also refused to take a ride with me to listen to these tires (however, they did confirm that the tires did indeed have flat spots from sitting on their sales lot for so long) After having these issues, I looked around and noticed Carolyn Dorian responds to all the bad reviews on here - I reached out to her looking for resolution and have spoken to her numerous times since. While she was much more professional and customer service oriented - she did absolutely nothing to help me. Offers she gave to me: -She'll sell me tires at her cost (I checked her prices against retail prices - they were the same) -She'll mount and balance the tires for me for free (whooooo, a whole $60 fee she'll wave) -She also offered to allow me to purchase a ford extended warranty at her cost. .... As you can see, none of these really helped the issues. Mrs. Dorian continues to just say something along the lines of "well, you got such a good deal on the car - that's why" - never once in the process of buying the car from my salesman - was a single flaw on this car pointed out - however, he did try to change the price of my vehicle three times after we shook on a deal. Overall, what I've learned from this experience is the following: You are NOT a lifelong customer of Dorian Ford, you are a one time sale. Which is quite sad as businesses cannot survive with this philosphy - and as you can see from the other reviews on here - Dorian Ford's business is burning bridges, not selling cars. Mrs. Dorian, don't bother to respond to this review. Your business is a joke - I left my business dealings with Dorian Ford feeling slimy and dirty from your employees and the general customer service atmosphere you embrace at your dealership. The other reviews on here prove youre full of crap.William, we are sorry to hear about your dissatisfaction with your used vehicle purchase experience at our store. When a complaint does arise we try to see if we can help find a reasonable resolution. We worked with you to address your request to replace the tires several days after your purchase and provided you a reasonable offer. When you purchased the vehicle, you negotiated approximately $1500 off the already discounted sale price. The vehicle was sold to you as a used vehicle with a limited warranty and even though the tires on your vehicle did not require replacement, we assisted you in locating tires of your choice and offered to replace them well below your stated $1000 out of pocket. The lease vehicle you returned did have excess mileage charges that you paid to Ford Motor Credit. We are sorry you were billed for taxes on your excess mileage. We appreciate you making us aware of your experience. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than an excellent experience with us. Thank you for taking the time to provide valuable feedback. Carolyn Dorian | ext 121
Sales person rude/refused to deal
by chrissy40 on 09/29/2015I went here on a Sat. to look at cars and talk to Al Clemens and he was really nice and helpful got some VIN #'s to check with ins. came back on Monday interested in a car test drove it and ask if they would come down on price he said no… several times I asked him if he could ask his boss he said no and I noticed the more I tried to deal with him the ruder he got. Finally got him to ask and he went into office and I could hear his boss and him talking which was rude to. He came back out and said no , no counter offer. just no. I said well will he take another price he said no we don't deal on prices, it is what it says and said here look at my computer this is what I have and then disappeared. yet the prices on the cars where different then online. He then acted like he didn't care if he sold us a car. I then said thank you but we will not be buying a car. To bad for them I have excellent credit and would have bought that car if he would have made me a deal. I have never dealt with any other sales people from other dealers and was treated that way. It was uncalled for I'm the one spending my money not them. I guess they like having 20 of the same car sitting on the lot and not wanting to get rid of them.Dear chrissy40, We apologize for your recent experience at our dealership and appreciate the feedback. When customers share their experiences with us, we work to improve our processes and communication. We obviously dropped the ball with how this was handled. It is not the type of customer service anyone should expect from us. Unfortunately, we cannot change your past experience, however if there is something we can do to help rectify the situation please let us know. Tony McKheen | Used Car Sales Manager | (586) 792-4100 ext 164 | tmckheen@dorianford.com
excellent sales experience
by frankie34 on 03/31/2015Lisa z is the nicest salesperson I've ever dealt with. She was professional, efficient, and helpful. Best service I've had in years.Patient and Efficient
by SamueltheSHO on 03/23/2015I asked one of the salesman, Brandon, to keep me informed on good lease deals on '15 Taurus Sho. One day he called and gave me all the details on it and the next day I was in the dealership purchasing it! My family is so happy that with how… quickly Brandon followed up on the information and how he made the process so easy. He found the perfect deal with rebates and a trade in bonus that we couldn't refuse. We love our Taurus Sho.helpful salesman
by electmh on 01/08/2015Roy Matthews was easy to work with in ordering a new f150. Kept me informed on its status and made the entire process simple. Great placeexplorer purchase
by harris3099 on 12/29/2014Purchased an explorer from Matt. Excellent service and prompt delivery to my office.harris3099, Thank-you for your 5-start review! We are happy to hear that Matt Geise went the extra mile and your experience at Dorian Ford was excellent! -Carolyn Dorian, Vice-President
Great people and a great deal
by charrison1 on 09/22/2014Just got a new ford fusion and was very happy with my sales rep, Chris. He was thorough, answered all my questions, gave me a good deal on my old g6.Bait and Switch or Bust
by nabm08 on 07/30/2014I've been looking for a vehicle in the $1000-$3000 (economical and within a budget) range and I notice the wide variety of cars listed at $995 at Dorian Ford. Unfortunately every car I asked about had some UNKNOWN major problem with it. I… realize a $995 car is a risk, but it really felt like the salesman was trying to talk me out of this vehicle for the sake of an UPSELL! So in a nutshell, either I found a large dealership that has no problem selling an UN-DIAGNOSED yet complete P.O.S. or they only have the cheap cars listed to get you in the door. Sorry, but having dealt with the economy for the last 5 years, I can't tolerate less than straight forward marketing. 1 stars for intolerance of deceit!Thank you nabm08 for your feedback, I'm sorry your experience was anything less than perfect. We offer vehicles at $995 since many of our customers are looking for vehicles that they can either fix up or salvage. To ensure our customers are provided the right vehicle for the right price to meet their needs, our salespeople inform our customers of known concerns. We try to be straight forward in our approach and let the customers decide whether it fits their use. If you have any questions, feel free to call me directly. Sincerely, Carolyn Dorian
1 WEEK & TRANS FAILS $3000!
by smh803 on 07/20/2012updated 05/31/2025Purchased 2008 Mercury Mariner 7/9/12, drove 1 week, 532 miles. Transmission failed while driving. Arranged to get it to closest FORD dealer, who found the trans fluid level above high-mark (somebody added something to fluid / additive).… they did a complete trans evaluation. Estimated $3000 to replace complete transmission (severe internal damage). I was told the fluid was also burned & smelled, and this obviously had been going on for much more than 500 miles. Wife took vehicle to Dorian FORD, and was informed by the manager this was a legal business transaction, and ethics didnt matter. Manager told my wife I was ignorant not to know the 2008~2010 Escapes & Mariners were notorious for this transmission problem at 70,000 miles, and how dumb I was to purchase one with 70K miles on the clock anyway. Then he made a joke about it being on the side-lot when I picked it up in case it broke down on the way out. She was told he has no problem sticking me with this and he will sleep fine knowing it was no longer his problem. He then offered us a 10% discount on the $3000 service. He also claimed the other FORD dealer who did the eval was incompetent & since they did the evaluation, it is now their problem, not his. THIS WAS 1 WEEK & ONE TANK OF GAS AFTER PURCHASE FOR $14000!!! We are checking with the previous owner (discovery) if it was disclosed to Dorian this vehicle had transmission issues. This will confirm they knowingly sold a vehicle in need of major repair. I believe it was well known by the treatment we received today. Kevin Meredith was the sales person AVOID THIS DEALER OR LOSE BIG!Customer service nonexistent-see update
by tinae on 02/28/2014updated 05/31/2025Carolyn Dorian is above reproach. She made sure that my car was repaired at no cost, and even provided me with a rental vehicle while they performed the repairs. I certainly appreciate the effort that Carolyn made to correct the situation.I am sorry to hear about your experience. I looked for an email from you and still have not received anything. Please contact me at cdorian@dorianford.com so we can discuss this further. - Carolyn Dorian
Carolyn- I just re-sent you the original message. Also, I called your line direct at 7:15pm Monday 3/3/14, as per the voicemail you left me on Friday 2/28/14, which stated that you would be in the office Monday until 9:00pm.
About our dealership
Thank you, kiluks01, very much for sharing your positive experience with Christopher Burger and our dealership. We are very happy to hear that Christopher Burger was able to find a C-MAX for you to lease and get you back on the road. We appreciate your feedback and look forward to working with you in the future. Please contact us with any questions or concerns you may have about your new Ford.
by carolyndorian on 01/02/2018