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Mike Dorian Ford


35900 S Gratiot Ave, Clinton Township, MI 48035 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Sales person rude/refused to deal
Written by chrissy40 on 09/29/2015

I went here on a Sat. to look at cars and talk to Al Clemens and he was really nice and helpful got some VIN #'s to check with ins. came back on Monday interested in a car test drove it and ask if they would come down on price he said no several times I asked him if he could ask his boss he said no and I noticed the more I tried to deal with him the ruder he got. Finally got him to ask and he went into office and I could hear his boss and him talking which was rude to. He came back out and said no , no counter offer. just no. I said well will he take another price he said no we don't deal on prices, it is what it says and said here look at my computer this is what I have and then disappeared. yet the prices on the cars where different then online. He then acted like he didn't care if he sold us a car. I then said thank you but we will not be buying a car. To bad for them I have excellent credit and would have bought that car if he would have made me a deal. I have never dealt with any other sales people from other dealers and was treated that way. It was uncalled for I'm the one spending my money not them. I guess they like having 20 of the same car sitting on the lot and not wanting to get rid of them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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carolyndorian on 09/30/2015
Dealer Response
Dear chrissy40, We apologize for your recent experience at our dealership and appreciate the feedback. When customers share their experiences with us, we work to improve our processes and communication. We obviously dropped the ball with how this was handled. It is not the type of customer service anyone should expect from us. Unfortunately, we cannot change your past experience, however if there is something we can do to help rectify the situation please let us know. Tony McKheen | Used Car Sales Manager | (586) 792-4100 ext 164 | tmckheen@dorianford.com
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