Mike Dorian Ford
Dealership Sales Review
Purchased 2008 Mercury Mariner 7/9/12, drove 1 week, 532 miles. Transmission failed while driving. Arranged to get it to closest FORD dealer, who found the trans fluid level above high-mark (somebody added something to fluid / additive). they did a complete trans evaluation. Estimated $3000 to replace complete transmission (severe internal damage). I was told the fluid was also burned & smelled, and this obviously had been going on for much more than 500 miles. Wife took vehicle to Dorian FORD, and was informed by the manager this was a legal business transaction, and ethics didnt matter. Manager told my wife I was ignorant not to know the 2008~2010 Escapes & Mariners were notorious for this transmission problem at 70,000 miles, and how dumb I was to purchase one with 70K miles on the clock anyway. Then he made a joke about it being on the side-lot when I picked it up in case it broke down on the way out. She was told he has no problem sticking me with this and he will sleep fine knowing it was no longer his problem. He then offered us a 10% discount on the $3000 service. He also claimed the other FORD dealer who did the eval was incompetent & since they did the evaluation, it is now their problem, not his. THIS WAS 1 WEEK & ONE TANK OF GAS AFTER PURCHASE FOR $14000!!! We are checking with the previous owner (discovery) if it was disclosed to Dorian this vehicle had transmission issues. This will confirm they knowingly sold a vehicle in need of major repair. I believe it was well known by the treatment we received today. Kevin Meredith was the sales person AVOID THIS DEALER OR LOSE BIG!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable