Customer Reviews of Jim Causley Buick GMC
Review type:
Jim Causley Service and Repair Process
by Yukon Angie on 01/06/2025My 2020 Yukon Denali center console was stuck and couldn't be opened. The service department got it opened, taped it so that I could use it and ordered a new mechanism. About a week later Jason (the best service Rep ever - sorry Tim - enjoy… retirement, called with an appointment for the installation. I have to say buying out my lease and the extended warranty was a great decision!Servis at Jim Causley
by Ron Wehrmann on 11/28/2024The experience at Jim Causley was good. The problem I had was trying to send in the rebate offer. It was recommended to use the online method. However, I am having trouble sending a copy of my receipt electronically.. I would mail in the… forms but I cannot read the mailing address.Poor Service
by Kenneth Schoech on 10/21/2024Overall poor customer service, quality and over priced. Staff is rude and unhelpful... Lazy and inconsiderate. Suggest to anyone to take your sales and service to another GMC dealershipRip off
by JakeS33 on 06/14/2024Charged me $822 for a wire a squirrel chewed up while my car was parked in my driveway while I was on vacation. Got the invoice - the part they replaced costed $62. $750 for labor. They worked on the car less than 3 hours max. RidiculousWe're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 966-2287 when you have a chance. Thank you, and we look forward to hearing from you.
Mr.
by Christopher on 04/07/2024I had rain shields put on my windows, however, they were stuck on the outside of the chrome moldings. This looks like a very unprofessional way to install them. They aren't even straight! Also, I don't like that I can't control the… brightness of my dashboard. I know about the push button thing but that help. During the daytime it's so dim I can't even see anything, not even the fuel gauge. is there anyway we can just set set it constant bright? Some my issues aren't necessarily the fault of the dealership. I have used this dealership for many years and have always been satisfied.Christopher, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Jim Causley Buick - GMC Truck, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 966-2287 to discuss ways we can better serve you in the future.
Fast and courteous service
by danquet on 06/14/2023Amazed at how friendly every one was. Very fast service. Made me feel like I was Family.Thanks for the kind words! Please let us know how we can continue to help with your car and service needs!
Worst service department
by TS on 05/10/2023My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never… returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email.Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. Please don’t hesitate to reach out if you have any questions about your truck or the service that was done. Please let us know how we can help in the future.
long time customer
by jim on 01/04/2020dealership and employees are very professional and freindly.Oil change and inspection
by Roger on 12/21/2019Did a great job and took less time than expectedWe're pleased to know we have been able to exceed your expectations and really help you out!
The Best Dealer
by Fabulous on 12/10/2019We just love this dealership. I come from the west side of the state to buy cars from this dealership..wouldn't t go anywhere elseWe want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr.
by edmunds.com on 12/07/2019As always, very professional and courteous for the service requested. Car was delivered on time and clean. All aspects of the service were totally satisfactory.Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
I Highly recommend Jim Causley Buick
by tracy on 12/01/2019Each time I’ve gone in for service the staff was always friendly and quick to great you with a hello and a smile. Service performed is always done as promised and in a timely manner. They always wash my car after they service my vehicle.Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Good Service
by BillMc on 11/20/2019Service for oil change was done on time!Always Great Service!
by Elayne on 10/04/2019Jim Causley service is always great! I like that they send an email to confirm my appointment! I like that they sent me a text message also!;I arrive and they take my car right away! I wasn't even there a hour! And I like that they send me… home with a clean car!We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for taking the time to leave a review.
Quick and Efficient
by Bob on 09/22/2019Quick and efficient oil chang, tire rotation, and recall work.10 stars
by Mark on 09/21/2019Keep up the excellent customer serviceGreat Job!
by SCarey on 09/08/2019I was greeted immediately by Matthew with a smile! He listened to what I had to say even though I had no idea how to describe what I had sounds I heard come from my Vehicle! He stayed in contact with me to let me know the details of the… repair of my vehicle and approximately how long it would take to repair! The repair took a little longer than expected due to having to order a part, but I had a loaner vehicle so it didn’t really affect me! Great job!We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!
ratings
by service on 09/02/2019very quick and efficient service. met all my needs and concerns. this is why I deal only with jim Causley.Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great
by My4jays on 07/19/2019My agent and service was greatHi there! We're so happy we were able to help you out!
Great Service
by SarahT on 07/14/2019It was easy to schedule appt. Tim was helpful and friendly. It was a short wait time. I just got my dad to leases a car there. ThanksWe're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Jim Causley Buick GMC Truck and we hope to see you again.
GREAT SERVICE
by taylordame1 on 07/12/2019The service was quick and easy. Was taken at scheduled appointment time and was there the amount of time I was told.It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Kenneth, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (586) 465-1281 at your earliest convenience to discuss how we can turn this experience into a positive one.
by Nora Sutter on 10/23/2024