Herb Chambers Lexus of Hingham
Customer Reviews of Herb Chambers Lexus of Hingham
Review type:
Informative, Helpful, Accommodating
Not professional
by angrymainer on 03/27/2016We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. A woman checked to make sure it was at this location. They even called to see if we were still coming in the… morning. Once we got there, we were informed they sold it yesterday morning! They showed us a beat up Lexus instead that didn't have anything the other one had. Huge dent, multiple scratches. No trust. If you're far, don't waste your time! Bait and switch! Brian didn't even seem to care that it happened. Bad customer service. Very disappointed. Also after our long car ride home, we noticed it was still on the website so we called to see if it was available. Of course it is! Don't trust them.Sales review
by hockey6969 on 01/06/2016My sale person Guy Bognanno, provided me with exceptional service. Not only did he exceed my expectations, he went above and beyond his role to assist me with my purchase. Mr. Bognanno is truly an asset to your company and his assistance… to me in my time of need is greatly appreciated. Again thank youThank you for taking the time to write this review. I'm so happy to read that your car-buying experience with Guy was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Guy did just that! We appreciate your business and look forward to seeing you again. Happy New Year! Mark Hoach, General Manager
New GS 350 F Sport
by RJPINHINGHAM on 10/03/2015Had a great experience purchasing my new Lexus at Herb Chambers of Hingham. Pricing was competitive and they went the extra mile finding me the exact car I wanted. Professional in every way. Definitely recommend this dealership.Thank you so much for the wonderful review. We value your business and we hope to serve your automotive needs for many more years to come! Best, Mark Hoch, General Manager
Really satisfied
by StanPats on 09/07/2015Great sales experience with John M. John is a real professional and a gentleman. I went to competitors dealerships and the sales team at HC Lexus Hingham is top notch.It is a pleasure to read about your buying experience with us. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Mark Hoach, General Manager
Outstanding
by 1MG on 07/02/2015Working with Tarek Mirshak was a pleasure. He made buying a new car a wonderful experienceThank you for choosing us and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Shafman, General Manager
auto repair
by jdn2 on 05/09/2015hit a pot hole had front rim resurfaced & front & rear realignedThank you for the recommendations and we look forward to serving your automotive needs again! Best, Michael Shafman, General Manager
Tarek is a knowledgeable Lexus employee
by M_M_P on 08/07/2014Tarek M changed our views of auto salesmen forever! In a very positive way of course. He guided and informed, without pressure, and always listened to our comments and promptly responded to our questions. It was a pleasure working with him… and learning from him about our Lexus.Thank you for your encouraging words and kind recommendation of Tarek. At Herb Chambers Lexus of Norwell, we take great pride in surpassing any and all expectations you might have with your car buying decision. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager
Great Experience!
by kjc8 on 07/31/2014I have never written a review before but I wanted to do so in order to give credit to Herb Chambers Lexus of Norwell and my wonderful sales person, Sam P. I am also writing this to help other car buyers. I have had some pretty negative… sales experiences at dealerships in the past mostly in the form of aggressive, pushy, argumentative sales reps/mgrs. Once I could not get my car key back after they checked it for trade-in and had to sit through their sales pitch and a lengthy wait before they could "find it" where it was sitting behind their counter None of that happened here. From the moment I arrived in their beautiful showroom, everyone was friendly, warm, welcoming and helpful. I extensively research before I settle on a make/model. Sam P wanted to know what I wanted. He did not try to argue me into what he wanted to sell or question my criteria for choosing a particular car. It was a refreshing change from prior experiences! I am surprised to say that I truly enjoyed my shopping experience. Though I did not find what I was looking for that day, I am now diligently checking their inventory regularly. A very nice woman called after my visit and asked permission to keep an eye out for the car I wanted. What a pleasure to be treated with warmth and respect. I would recommend that dealership and Sam P and will definitely return!Thank you so much for taking the time to share your experience with Sam. We truly value your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager
Best Car Buying Experience Ever!!!!!
by carolem1 on 06/08/2014updated 07/27/2025My daughter and were just driving through the lot looking at cars and on our way out we were approached by a smiling salesman, Marcenel. He did not motion for us to stop, but gave me the impression that if I wanted to stop he was ready to… answer any questions I had. I didn't have much time to spend so I just pulled over and talked to him through the window. I told him I was looking for a slightly used Lexus and mentioned to him that I had seen one online I was interested in at another HC dealership. He volunteered to look into it for me, took my name and number and called me back within the hour to tell me he would drive to the other dealership and bring the car back to Norwell for me to try it out the next day. Unfortunately (initially) by the time he arrived at the dealership, someone had put a deposit on that car. He called me from the dealership to let me know, but had found out in the meantime that they had just gotten a trade in that day that was the same car I wanted. He offered to let me see it, before it went through the shop, to see if I "loved" it, which I did. It was now 5:00 on Mother's Day and I went in and spoke with Marcenel and Donna, the manager on that day, and made the deal in less than 10 minutes and it wasn't because they were rushing me out the door, which they certainly weren't. It was because they were that easy to deal with. That is how the whole experience went. Marcenel kept in constant contact with me while we were waiting for the title to come in. He called me as soon as the title came in and was there on his day off to deliver the car to me and explain how everything worked, thanks for your patience Marcenel. The last thing he did for me was even drive to the old car owner's house to retrieve the second set of keys for me. That's how to treat your customers!!! Couldn't be happier with my car or the way I was treated throughout the whole experience. So, if you're heading for this dealership, ask for Marcenel, and I'm sure you'll be happy you did!!!!!!Lexus RX350 review service
by J_Petro on 05/19/2014updated 07/27/2025Excellent service from initial contact regarding a recall through fulfilling the service request and completing in a timely manner.Thank you for taking the time to share this great recommendation. We value your business and should you need anything at all, please don't hesitate to reach out! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell
RX350
by Lovemylexus350 on 11/26/2013updated 07/27/2025Even though Ryan was new to lexus you would never know it! He handled everything like a veteran. We love our RX350 thanks again!Thank you so much for sharing your great feedback! I'm so happy to hear that you had such a great experience at our dealership, especially while working with Ryan. Enjoy your new Lexus RX350, and we look forward to your next visit! Kind Regards, Michael Shafman General Manager Herb Chambers Lexus of Norwell
Good experience
by thekatana123 on 01/06/2014updated 07/27/2025My wife and I have purchased a lot of used cars, but this was our best experience. There wasn't the typical high pressure sales tactics from our salesman Luke. The price was right for the Toyota Venza we ended up buying, which was in like… new condition. Everyone involved treated us with courtesy and professionalism. I would go there again.Thank you for taking the time to share your experience with Lulke here at Herb Chambers Lexus of Norwell. Im thrilled to hear how happy you and your wife are. We value our guests feedback and I know Luke will appreciate your encouraging words. On behalf of our entire team here in Norwell, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell
First Time Lexus Buyer
by jdepesa on 02/01/2014updated 07/27/2025I have been a Toyota owner for 30 years. I decided to "move up" to a Lexus and found the nearest one from Cape Cod to be in Norwell--Herb Chambers. I am glad I found it! My experience there was very memorable in all good ways, thanks to my… Sales Rep. Jim D. and the General Sales Manager Bob C. I found these men willing to spend as much time and effort that I needed to meet my needs in every way. This is my first pleasant car buying experience and I actually feel that I got exactly what I wanted---in car and cost!Thank you for taking the time to recognize Jim and Bob here at Herb Chambers Lexus of Norwell! Were so fortunate to have an excellent team here who truly represent the qualities The Herb Chambers Companies find most important when assisting our guests. Our Sales Associates are equipped with the knowledge of the cars and always strive to give their customers the very best of everything. Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell
Thanks!
by rcosta1 on 01/30/2014updated 07/27/2025love my new RX350 It's our second and I couldn't be happier! Thank you Ryan for making the process easy. I hope this review gets out there and when someone is looking for an new or used Lexus they ask for Ryan T. Thanks againTop Notch
by Barbara on 01/31/2014updated 07/27/2025In the past, buying a car has been a long and painful process. I was not looking forward to that exercise again! Much to my surprise, Wiara at Lexus of Norwell, made it a seamless and enjoyable transaction. My husband and I were dealt with… in a most respectful and courteous manner by everyone at Lexus of Norwell. There was no pressure and no 'salesman' approach. We are most pleased with the accommodating and pleasant atmosphere in every step of our experience. Since delivery, every question about my car has been answered in one quick phone call. Herb Chambers must be very proud of his staff in Norwell! Thank you Wiara!Great experience!
by Mastrocomo on 01/02/2014updated 07/27/2025I had a surprisingly great experience in buying a pre-owned vehicle with Greg S.. Dealing were stress-free and classy.Exceptional Experience
by dickins19 on 01/18/2014updated 07/27/2025I would recommend Luke B. if you are interested in buying a Lexus. He was very thorough and in tune to my needs for the purchase I was making. He is very knowledgeable about his product and handled every aspect of the sale with ease. I will… be calling him when I am ready for my next vehicle. Thank you Luke.Thank you for sharing your recent experience with Ricardo here at Herb Chambers Lexus of Norwell. Im glad that we were able to assist you in finding a vehicle that met your needs and that we delivered on our promise of a first class experience throughout. Thank you for your continued business and we look forward to serving your automotive needs for many more years to come! Kind Regards, Michael Shafman General Manager Herb Chambers Lexus of Norwell
Great experience
by sherryk1 on 04/21/2014updated 07/27/2025I drove to the dealership on a whim as I was at Home Depot picking up more paint. I walked in wearing paint stained clothes and not looking much like a serious buyer. Marcenel L. was the salesperson who helped me. He treated me as if I were… dressed in designer clothes and diamonds. He helped guide me in the right direction as to the options I required. They didn't have the car I was looking for, but just a few days later, Marcenel called me to tell me of a car he located. I thought the color combination sounded strange, but he said he would pick up the car for me to look at. As soon as I saw and drove the car, I knew it was exactly what I was looking for. Marcenel really was a sales guide, not a salesman. Very happy with my experience.Thank you, Sherry, for taking the time to share such wonderful feedback. WeÂre fortunate to have Marcenel on our team as he truly understands the importance of great customer service. IÂll be certain to share your great recommendation with him. We appreciate your great review and look forward to serving your automotive needs for many more years to come! Thank you, Michael Shafman General Manager Herb Chambers Lexus
Donna L. kicked us up to luxury
by Onlymetc on 12/02/2013updated 07/27/2025Very happy with the sales department at Herb Chambers Lexus of Norwell. After first visit with no pressure, I left knowing I would return. And returning, I knew I would buy. I hope the free car washes go just as smoothly.Thank you for taking the time to share your experience with Donna here at Herb Chambers Lexus of Norwell. I'm so happy to hear she was able to assist you. We value your business and we look forward to seeing you for your car washes! Kind Regards, Michael Shafman General Manager Herb Chambers Lexus of Norwell
CT200
by da1798 on 12/14/2013updated 07/27/2025We recently purchased a CT200 from Herb Chambers Lexus of Norwell. Wiara, our sales consultant was great. She found the vehicle we wanted, all ready to go within a week. I usually dread the whole car buying ordeal, but Wiara made it an… enjoyable no pressure experience. The financial part was handled by Tim M. and was great also. I would definitely recommend them.Thank you for taking the time to share your experience with Wiara and Tim. Were fortunate to have a fantastic team here at Herb Chambers Lexus of Norwell who continuously excel in providing our guests with top-notch customer service and Wiara and Tim are truly a testament to that. We appreciate your great recommendation and look forward to serving your automotive needs in the future. Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell
Great Sales Experience
by mpcolaneri on 06/03/2014updated 07/27/2025I had a great sales experience at Herb Chambers Lexus of Norwell, I initially found the car online and drove down to check it out. I was impressed by the quality of the used cars on their lot, and the low pressure attitude of the sales… staff. We were greeted by Jim D, who ended up assisting us throughout the sales experience. We were not purchasing a Lexus vehicle, but I was very knowledgable of the Audi model that we looked at. Jim let us take the car on an extended test drive, and had a great route to get to know the car on. The car was well presented, and I felt very comfortable purchasing with the dealership. The financing team was great, and I was given a fair and reasonable price for my used car. I would definitely recommend both Lexus of Norwell and Jim for his patient and cooperative sales experience.Thank you for taking the time to share your encouraging words and kind recommendation of Jim here at Herb Chambers Lexus of Norwell. We take great pride in surpassing any and all expectations you might have with purchasing a vehicle. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell
I am truly sorry for the miscommunication and inconvenience caused to your family. The miscommunication on our end stemmed from the email inquiry you sent which asked about a Rogue; Customer Comments: Is this Rogue still available? Buying Timeframe: Unknown Year: 2013 Make: Nissan Model: Rogue VIN: JN8AS5MV6DW109443 Stock No: P5896A Body Style: Trim: AWD 4dr S Interior: Tan Exterior: Pearl White Transmission: Automatic Had we known that the Rogue wasnt the primary vehicle that you were interested in, we would have absolutely called you ahead of your leaving Maine. The information that we had was that you made an appointment to see the Rogue, and you had mentioned that you might want to look at an RX too. I dont want to put words in your mouth, because I didnt speak with you. All I can say is that I am very sorry. When I realized you wanted to look at an RX, I went out back personally and found another fresh trade to show you, it hadnt been detailed yet, nor had the two dents been removed. It did have brand new tires and the safety check work had been completed. I agree it wasnt in front line condition, but after the work it would be a nice alternative. I know Ive said this is our previous correspondence, but theres isnt much that we wouldnt do to make this up, including driving another RX to Maine. I understand that you have since purchased elsewhere and Im sincerely disappointed to have lost your business. We are truly sorry and wish you well with your new vehicle. Please accept my sincere apologies. Mark Hoch, General Manager
by herbchambers on 03/31/2016