Herb Chambers Lexus of Hingham
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Dealership Sales Review
sales Rating
Not professional
Written byon 03/27/2016
We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. A woman checked to make sure it was at this location. They even called to see if we were still coming in the morning. Once we got there, we were informed they sold it yesterday morning! They showed us a beat up Lexus instead that didn't have anything the other one had. Huge dent, multiple scratches. No trust. If you're far, don't waste your time! Bait and switch! Brian didn't even seem to care that it happened. Bad customer service. Very disappointed. Also after our long car ride home, we noticed it was still on the website so we called to see if it was available. Of course it is! Don't trust them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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herbchambers on 03/31/2016
Dealer Response
I am truly sorry for the miscommunication and inconvenience caused to your family. The miscommunication on our end stemmed from the email inquiry you sent which asked about a Rogue;
Customer Comments: Is this Rogue still available?
Buying Timeframe: Unknown
Year: 2013
Make: Nissan
Model: Rogue
VIN: JN8AS5MV6DW109443
Stock No: P5896A
Body Style:
Trim: AWD 4dr S
Interior: Tan
Exterior: Pearl White
Transmission: Automatic
Had we known that the Rogue wasnt the primary vehicle that you were interested in, we would have absolutely called you ahead of your leaving Maine. The information that we had was that you made an appointment to see the Rogue, and you had mentioned that you might want to look at an RX too. I dont want to put words in your mouth, because I didnt speak with you. All I can say is that I am very sorry. When I realized you wanted to look at an RX, I went out back personally and found another fresh trade to show you, it hadnt been detailed yet, nor had the two dents been removed. It did have brand new tires and the safety check work had been completed. I agree it wasnt in front line condition, but after the work it would be a nice alternative. I know Ive said this is our previous correspondence, but theres isnt much that we wouldnt do to make this up, including driving another RX to Maine. I understand that you have since purchased elsewhere and Im sincerely disappointed to have lost your business. We are truly sorry and wish you well with your new vehicle.
Please accept my sincere apologies.
Mark Hoch, General Manager
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