Herb Chambers Chevrolet of Danvers
Customer Reviews of Herb Chambers Chevrolet of Danvers
Review type:
Service at Herb Chambers Chevrolet
by Mike TZR2 on 05/09/2025Michael and the service staff are excellent. Fair and honest in their approach. Excellent follow up and follow through.Oil change and tire rotation
by Joseph Walker on 01/31/2025updated 02/06/2025Very friendly service Very clean and comfortable placeThank you for the positive feedback, Joseph! Our Herb Chambers Chevrolet of Danvers team looks forward to serving you again in the future!
The 2019 LTZ
by Milton on 10/17/2024The service department was very quick to attend to my issues with my vehicle They made sure I was aware of the problem and how it was going to be resolvedMilton, we're glad to hear our service team at Herb Chambers Chevrolet of Danvers took care of your vehicle promptly and kept you informed throughout the process. Thanks for sharing your experience!
$250.00 to replace one headlight bulb.
by Unhappy customer on 09/10/2024They try to tag you up for $229 ....diagnostic fee... just needed headlight bulb replaced and they would waive 229. But when done got bill for $251.00 the part costs 22$. $201 labor and a clean environment charge? Steer clear of this… dealership. $251.00 to change light bulb. Think about that for a second. Serious issues must cost at least $1500.00Thank you for the review. Your feedback is appreciated and I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com
Highly reccommended. Excellent service
by Jon on 07/25/2024Friendly staff, I didn't have to wait long, all of my vehicle issues were addressed.Jon, Thank you for the kind words and continued support! We look forward to being there for all your automotive needs! - Herb Chambers Chevrolet of Danvers
Top quality
by Alan Segal on 05/06/2024Service in a very timely manner, clean work, expertly performed, and reasonable pricesHi Alan! Thank you so much for your kind words! We're thrilled to hear that you're pleased with our service at Herb Chambers Chevrolet of Danvers. Providing timely and expert work while maintaining cleanliness is always our top priority. We're committed to offering fair and reasonable prices to ensure our customers receive the best value.
Awesome service and quality work performed.
by bigman2024 on 04/11/2024Patrick Wentzell Service Manager at Herb Chambers in Danvers Massachusetts is simply the best serve manager that I have ever had the pleasure of dealing with in 44 years of leasing or purchasing new vehicles at any dealerships in the USA.We're delighted to know that Patrick's service made such a positive impression on you at Herb Chambers Chevrolet of Danvers. We appreciate your kind words and look forward to serving you for many more years!
SUPER Service Dept.
by Jim Rubin on 04/06/2024I came into the service depth in the middle of a snow / sleet storm with windshield wipers not working. ( My fault as I turned them on without cleaning my windshield off first). The service consultant could not have been nicer and more… helpful. He got me on my way in nothing flat. Thank you Herb Chambers for hiring such great people and providing super service.Hi Jim! We're glad to know that our service team at Herb Chambers Chevrolet of Danvers was able to assist you quickly during the storm. We appreciate your kind words and are here for any future needs!
Great Service
by Jim Rubin on 04/06/2024I could not be happier with their service. Fix my wipers (that were not working in the middle of a storm). The service consultant was GREAT!Hi Jim! We're glad to know that our team at Herb Chambers Chevrolet of Danvers was able to help you out in a pinch! Thanks for trusting us with your vehicle's needs.
GM 8l90 transmission
by Brian on 01/09/2024I cannot say enough good things about the work of Scott Lyon of Herb Chambers Chevrolet Danvers Service Department. The 8 speed transmission of my well maintained truck had failed at 110,000 miles. Communication was superb. Diagnosis was… prompt, professional and definitive. Once the component became available after some supply chain issues, replacement was done in less than one day, with the additional benefit of a very nice new loaner truck. This major repair was affordable thanks to the extended service plan offered by Herb Chambers years ago, when I had first come in for service. The new transmission comes with a very good warranty. My overall experience working with Scott clearly exceeds expectations. I could not be happier.Brian, we're delighted to know that Scott and our team at Herb Chambers Chevrolet of Danvers provided you with a positive service experience. We appreciate your patience during the supply chain issues and are glad everything worked out well in the end! Thank you for choosing us! Safe travels!
Mike is the best!
by Ann Miraglia on 09/10/2023Mike A is the best service advisor in the business. I have been a Herb Chambers Chevy customer for over 10+ years and he is the reason. I never ever have to worry about my car not getting the best service, as he takes care of things as if… it was his own. His knowledge and expertise is top notch, I won’t go anywhere else. Thank you Mike!Hi Ann, We're delighted to know that Mike has consistently provided top-notch service over the years at Herb Chambers Chevrolet of Danvers. We appreciate your loyalty and trust in us! Thank you for your business!
Maintenance with care and communication
by Rafael B on 07/06/2023Maintenance tech was informative and careful about my Colorado zr2 Truck and procedures. I like that.Rafael, thank you for sharing your positive experience with us at Herb Chambers Chevrolet of Danvers! We're glad to hear that our maintenance tech provided informative and careful service for your Chevy Colorado ZR2 truck. Drive safely, and we hope to see you again in the future!
Best Service
by Sigmond on 02/05/2023This dealership prides itself on one on one customer service. They are prompt, attentive, and skilled.Sigmond, Thank you for this wonderful five-star review for the Herb Chambers Chevrolet of Danvers service team! We look forward to assisting you again next time!
Excellent Service Department
by J Norton on 06/22/2022I've been coming to this dealership for over 30 years, through multiple owners of the dealership, and purchased or been instrumental in the purchase of 5 vehicles over the years, all based upon the excellence of the service department.… Not only are the service staff and mechanics routinely excellent, I want to mention that Scott has repeatedly made sure that not only are the proper services recommended, but his encyclopedic knowledge of my service history and car preferences made it possible for him to immediately name the model of car I would be happiest in after I walked in and said "I want to buy a car today. What's your recommendation?". And he was right. Very satisfied with each of the cars I have purchased and had serviced at Herb Chambers over the years.Thank you for taking the time to share your kind review! We love hearing from our kind and loyal customers! Scott and the rest of our technicians will be thrilled to see your review! -Herb Chambers Chevrolet of Danvers
AMAZING CUSTOMER SERVICE *****5Stars
by Best customer on 02/08/2022I am so impressed by this team every time I visit! I feel like their only customer when I have my car serviced! Always treating me like a VIP! They explain everything and I never feel like I was uninformed! Tony Messana and team should… be so proud! I would come back over and over again! Thank you!!!Thank you for your kind review! We're truly honored to have you as a Herb Chambers Chevrolet of Danvers customer and look forward to your next visit with us. Take care!
Not Recommended
by momtotwo2 on 09/29/2016I made an appointment for a week later and was told to leave my keys in the drop box, because I work early, and he would take care of it.. I called at 11:30am after leaving my keys in the drop box at 7:15am and NO ONE even new my truck was… there including my service consultant. My keys were found in the drop box and when I called back at 2:30pm to check on my truck it hadn't even been looked at so I asked to speak to the Service Director who then told me he would look into it and call me back in 20 minutes, needless to say he never called me back and over an hour later I was at the dealership trying to figure out what was going on. I then spent another 30 minutes waiting for the Service Director. My truck needed over $1000 worth of work and after Matt told me I could bring it back another day I was then advised by a different Service Consultant that it should not be driven. The Service Director then put me in a rental because I could not wait any longer to get home. The following morning, 9/14/16, I faxed a copy of my warranty at 7:30am. I called at 10:30 to see if they received my fax and the fax came in but because it comes to a different department they had not physically received it. Matt called me back and said everything was covered so I gave them the ok to do the repairs, I was then informed that he called the warranty company and they said that I would have to pay the dealership and then get reimbursed from the warranty company. I called at 2:30to check on the truck and only then was I advised that he had to order the parts and my truck wouldn't be ready till Friday. Well needless to say I never heard back from him so the following week 9/20/16 I called Matt and he let me know that he JUST got the parts and it would be a couple more days. Matt called me on 9/21/16 to let me know my truck was all set to go so I go and pay over $1400 for the repairs, GREAT....WRONG! I drove home from Danvers to Methuen and as soon as I pulled into my complex I could smell something burning and as soon as I parked in my driveway the Transmission lines ( which they repaired) let go and my transmission emptied all over my driveway! I called Matt immediately and was left on hold for 11 minutes! Matt advised me to have it towed at MY expense. I asked him for a local tow company because I was not paying for this. I then had to scramble to get another rental before Enterprise closed. So not only was my driveway a mess but my truck was covered in transmission fluid. The next morning Matt called to let me know that it was their fault and that it had been fixed. I was thankful that they covered the tow charge and the rental fee until I called the warranty to begin the reimbursement process. They wanted to know WHY I paid in advance and that they were just waiting for Herb Chambers to send them the invoice so they could pay it. I then found out that I was charged more than the warranty company authorized!! I feel as though they thought they could do this and get away with it because I am a woman. I was lied to, I was told they didn't have a shuttle or courtesy vehicles, and I believed them till I drove home from work behind a truck that said "Herb Chambers Chevy Courtesy Vehicle". I will say that the General Sales Manager was more than willing to help reimburse the over charge. I was going to buy a new truck from there but I think I will go elsewhere.great service
by jamespa94 on 04/22/2016Best service department I have ever been associated withThank you, James, for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Jim Klimas, General Manager
Excellent Service
by enadich on 03/26/2016I had a recall issue taken care of on my vehicle. The service department advised me of the time frame to address the issue and they finished earlier than projected. The atmosphere in the service department is very friendly and… accommodating. The service staff is very courteous and professional.Thank you for providing us with this great feedback! We appreciate all of your kind words and thank you for choosing us for your automotive needs. Best, Gerry Salois, General Manager
Great Service and polite to boot !!!
by huggy2015 on 03/11/2016I have been going to this dealership since 2000 and have purchased at least 18 vehicles. Scott Lyons has been here as a service advisor for as long as I can remember and has ALWAYS been customer friendly time and time again. It is a… pleasure to go there for service compared to some nightmare stories I had heard about.Thank you for taking the time to share this fantastic review. I am thrilled to hear about your positive experience with Scott. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Knowledgeable and Friendly
by briancpage on 12/09/2014Walter,Scott and billy are the best...I have been a customer for 8 years and they will always have my business.Thank you!!!! 2015 Chevy Silverado 1500 LTThank you, Brian! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Jim Klimas, General Manager
Great service department
by Zohair10 on 09/05/2014John was great, accommodating and eager to serve. He took care of my tire replacement very quicklyThank you! We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas General Manager
Mike, we're delighted to hear that Michael and our service team at Herb Chambers Chevrolet of Danvers provided you with excellent care. Thank you for the positive feedback!
by Herb Chambers Chevrolet of Danvers on 05/12/2025