Herb Chambers Chevrolet of Danvers

by bigman2024 on 04/11/2024

Patrick Wentzell Service Manager at Herb Chambers in Danvers Massachusetts is simply the best serve manager that I have ever had the pleasure of dealing with in 44 years of leasing or purchasing new vehicles at any dealerships in the USA.

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by Jim Rubin on 04/06/2024

I could not be happier with their service. Fix my wipers (that were not working in the middle of a storm). The service consultant was GREAT!

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by Jim Rubin on 04/06/2024

I came into the service depth in the middle of a snow / sleet storm with windshield wipers not working. ( My fault as I turned them on without cleaning my windshield off first). The service consultant could not have been nicer and more helpful. He got me on my way in nothing flat. Thank you Herb Chambers for hiring such great people and providing super service.

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by Brian on 01/09/2024

I cannot say enough good things about the work of Scott Lyon of Herb Chambers Chevrolet Danvers Service Department. The 8 speed transmission of my well maintained truck had failed at 110,000 miles. Communication was superb. Diagnosis was prompt, professional and definitive. Once the component became available after some supply chain issues, replacement was done in less than one day, with the additional benefit of a very nice new loaner truck. This major repair was affordable thanks to the extended service plan offered by Herb Chambers years ago, when I had first come in for service. The new transmission comes with a very good warranty. My overall experience working with Scott clearly exceeds expectations. I could not be happier.

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by Lombarski on 12/07/2023

I have bought 7 vehicles from Herb Chambers. I am always able to negotiate the (reasonable) price I want. Sales team and service dept. are great.

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by Ann Miraglia on 09/10/2023

Mike A is the best service advisor in the business. I have been a Herb Chambers Chevy customer for over 10+ years and he is the reason. I never ever have to worry about my car not getting the best service, as he takes care of things as if it was his own. His knowledge and expertise is top notch, I won’t go anywhere else. Thank you Mike!

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by Jason Clancy on 09/07/2023

Miguel was my salesman he was very professional and personable and great guy to deal with. Matt in finance was also a great guy. Definitely returning to them in the future

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by Rafael B on 07/06/2023

Maintenance tech was informative and careful about my Colorado zr2 Truck and procedures. I like that.

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by Sigmond on 02/05/2023

This dealership prides itself on one on one customer service. They are prompt, attentive, and skilled.

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by Sjraprph on 11/26/2022

I worked with Henson, a great sales rep and very very knowledgeable about the product. He was very thorough and timely. My trade in was assessed I was given a price and we had a deal in about an hour from entering the dealership to signing the deal.

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by J Norton on 06/22/2022

I've been coming to this dealership for over 30 years, through multiple owners of the dealership, and purchased or been instrumental in the purchase of 5 vehicles over the years, all based upon the excellence of the service department. Not only are the service staff and mechanics routinely excellent, I want to mention that Scott has repeatedly made sure that not only are the proper services recommended, but his encyclopedic knowledge of my service history and car preferences made it possible for him to immediately name the model of car I would be happiest in after I walked in and said "I want to buy a car today. What's your recommendation?". And he was right. Very satisfied with each of the cars I have purchased and had serviced at Herb Chambers over the years.

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by Best customer on 02/08/2022

I am so impressed by this team every time I visit! I feel like their only customer when I have my car serviced! Always treating me like a VIP! They explain everything and I never feel like I was uninformed! Tony Messana and team should be so proud! I would come back over and over again! Thank you!!!

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by Buck on 01/29/2022

I had a great experience at Herb Chambers Danvers. Walked in and spoke with a sales rep, looked at and drove a few Tahoe’s. The sales rep recommended a few to me. They gave me a great trade in price and I picked up the Tahoe in 2 days. I have nothing but good things to say about everyone I dealt with. I highly recommend giving them your business.

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by Duane on 03/25/2021

My third vehicle from Herb chambers, they take care of everything! Professional, Friendly and on top of the whole car buying experience! I Would recommend this dealer...

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by Dad of five on 09/18/2020

From the minute I walked in I was taken care of very professionally. The sales manager and salesman were very nice and knowledgeable

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by JOLIV34 on 10/11/2018

My experience at Herb Chambers Chevy in Danvers was amazing the sales person Doug was knowledgeable and very friendly. When I picked up the truck I bought was very clean

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by Rocketsmom1006 on 03/30/2018

I recently purchased a used Tahoe from Herb Chambers in Danvers and I could not be happier with the entire sales process. Dealerships are there to make money and sometimes that is all they do but Herb Chambers in Danvers is so much more than that because they provide a positive customer experience as well! Dan, my sales guy went above and beyond to provide incredible customer service! From the minute I walked in, they made me feel welcome. It is a very inviting atmosphere and they really make you feel like you matter. Corey and Zashary were also incredibly helpful, funny and kind. There were a couple small items that needed to be addressed with the vehicle after the sale and Dan made sure each item was fully addressed and kept in touch throughout the process. If I could give this place and Dan a 10 star rating, I would! Thank you for a pleasant/non-stressful car buying experience.

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by bwhitt1969 on 02/17/2018

Back in 2016 I purchased a Camaro from Zashary Santiago. I absolutely hate dealing with sales people and was dreading the whole process. Zashary couldn't have made the process more enjoyable or satisfying for myself and said to me " If you ever need another new car, come see me", and gave me his cell number. Fast forward to last week. I texted Zashary to inquire about a new Camaro, not really expecting him to remember me or still work there. Not only did he remember me, he told me he was promoted. I figured he would pawn me off to another sales person but he took time out to help me. Zashary went way above and beyond in getting me into my dream car, a 2017 Camaro SS. Every step, Zashary explained everything to me and his calm, confident demeanor made this process so smooth and worry free. Zashary not only got me a great loan rate, he also got me a great trade in value. I am greatly impressed not only with his honesty and integrity but also his care and dedication to his job. While waiting for me to pick up my new ride, Zashary noticed two fine scratches on the hood. Most sales people would've ignored them. Zashary had the service department buff and wax the entire car again and made sure the scratches were gone. This kind of dedication and caring about the customer is rare. He also sat with me before I left to go over everything in the car, making sure I was completely comfortable with the operation of the radio, on star and settings. He even texted me the next day to make sure all was well with the car. I could not be happier with this whole process and Zashary is the sole reason I will do future business with Herb Chambers. He is an invaluable asset to the company and represents it flawlessly. Herb Chambers is extremely lucky to have an employee like Zashary.

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by davidfeener on 09/02/2017

FYI Do not lease a car from herb chambers chevrolet in Danvers Mass. They are [non-permissible content removed]. Leased a car for 3 and 1/2 years from them bought a insurance policy was told it would cover any small scratches and dings that my insurance would not cover.Turned in the car with 12 thousand less miles than i paid for and got a bill for $400 from the lease company. The lease company said that herb chambers did not have the insurance on my car. [non-permissible content removed]

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by tpenziner on 04/03/2017

I recently attempt to buy the 16' ZR1 online and made them an offer through their online service along with details on my trade, I was sent a generic emails from Deena D'Andrea with no response to my offer to get a deal in motion. After a few follow up on my end I finally got a response back that my trade wasn't worth their time and thank you for considering Herb Chambers during your vehicle search. That was it... Not even a phone call, or attempt to close a deal on a $100k car. Once again, this dealership does not care in the least or want my business, so with that said I give up on ever dealing with them in the future. Evident this young internet manager could care less on a Sunday not knowing I've spent hundreds of thousands of dollars with Herb Chambers over the years. Evident they DO NOT know how to run an online business, not everyone goes into the dealership to play games to buy a car these days. Dealers like this should visit high-end dealers to learn from them and how to communicate. Respectfully yours, someone who buys a lot of cars, but not from you today.

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by momtotwo2 on 09/29/2016

I made an appointment for a week later and was told to leave my keys in the drop box, because I work early, and he would take care of it.. I called at 11:30am after leaving my keys in the drop box at 7:15am and NO ONE even new my truck was there including my service consultant. My keys were found in the drop box and when I called back at 2:30pm to check on my truck it hadn't even been looked at so I asked to speak to the Service Director who then told me he would look into it and call me back in 20 minutes, needless to say he never called me back and over an hour later I was at the dealership trying to figure out what was going on. I then spent another 30 minutes waiting for the Service Director. My truck needed over $1000 worth of work and after Matt told me I could bring it back another day I was then advised by a different Service Consultant that it should not be driven. The Service Director then put me in a rental because I could not wait any longer to get home. The following morning, 9/14/16, I faxed a copy of my warranty at 7:30am. I called at 10:30 to see if they received my fax and the fax came in but because it comes to a different department they had not physically received it. Matt called me back and said everything was covered so I gave them the ok to do the repairs, I was then informed that he called the warranty company and they said that I would have to pay the dealership and then get reimbursed from the warranty company. I called at 2:30to check on the truck and only then was I advised that he had to order the parts and my truck wouldn't be ready till Friday. Well needless to say I never heard back from him so the following week 9/20/16 I called Matt and he let me know that he JUST got the parts and it would be a couple more days. Matt called me on 9/21/16 to let me know my truck was all set to go so I go and pay over $1400 for the repairs, GREAT....WRONG! I drove home from Danvers to Methuen and as soon as I pulled into my complex I could smell something burning and as soon as I parked in my driveway the Transmission lines ( which they repaired) let go and my transmission emptied all over my driveway! I called Matt immediately and was left on hold for 11 minutes! Matt advised me to have it towed at MY expense. I asked him for a local tow company because I was not paying for this. I then had to scramble to get another rental before Enterprise closed. So not only was my driveway a mess but my truck was covered in transmission fluid. The next morning Matt called to let me know that it was their fault and that it had been fixed. I was thankful that they covered the tow charge and the rental fee until I called the warranty to begin the reimbursement process. They wanted to know WHY I paid in advance and that they were just waiting for Herb Chambers to send them the invoice so they could pay it. I then found out that I was charged more than the warranty company authorized!! I feel as though they thought they could do this and get away with it because I am a woman. I was lied to, I was told they didn't have a shuttle or courtesy vehicles, and I believed them till I drove home from work behind a truck that said "Herb Chambers Chevy Courtesy Vehicle". I will say that the General Sales Manager was more than willing to help reimburse the over charge. I was going to buy a new truck from there but I think I will go elsewhere.

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