Herb Chambers Toyota of Auburn
Customer Reviews of Herb Chambers Toyota of Auburn
Review type:
Marque was the best sales person I have ever dealt with
Couldn't be happier
by RichW4466 on 02/27/2015I recently just bought a 2015 RAV4 here and couldn't be happier, no pressure buying experience. There was one flaw but they made good on it the car I bought wasn't in stock and would be about a week before they got it in so they threw in a… free remote starter and I was happy. Then like 10 minutes later they called me and said they have the exact same car with black interior which was fine so I took the vehicle that day.Great service great cars
by JELD on 02/22/2015Marque helped us trade in two cars and lease three scions for our family this past summer. It was a complicated transaction but he was patient and honest with us. When he suggested the Scion lease as a good option for our kids, but didn't… have one currently on his lot, we test drove the car at another dealership and returned to Marque and Herb Chambers to finish the deals. Happy to report 5 months later everyone is still thrilled with the cars. The TC's are sporty and powerful. Thanks to Marque and Chris in finance for processing everything so efficiently and professionally. We will be back!This is exactly the kind of feedback we love to hear from our guests! Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Dan Bortolussi, General Manager
Dhimitri Lako - Great salesman
by atrotto on 02/20/2015My husband and I both worked with Dhimitri Lako to purchase new vesicles and he was great. He went above and beyond to get us into the vehicles we wanted. I highly recommend asking for Dhimitri when visiting this location.Thank you for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Dan Bortolussi, General Manager
Greg Mathews
by Nyarkoh on 02/19/2015Greg Mathews is awesome. He was so patient with me and helped me throughout the decision period in deciding which car to chose and helped deliver itThank you for taking the time to write this review! We appreciate your business and look forward to seeing you again. Best, Dan Bortolussi, General Manager
Superior Buying Experience
by Podmaster on 02/18/2015I have purchased five new cars from Herb Chambers Toyota Auburn (HCTA) over the years. Jimmy Eldean has assisted me with the last few purchases. Jimmy has a impressive Toyota knowledge base and is extremely professional and polite (a… lost art). Emad Benelkour is the excellent manager that made all five of these vehicles sales happen. There was no pressure, a pleasant buying experience and straightforward trade values for my many purchases. That is what keeps me going back. The dealership has a great selection of vehicles with a top notch service department. I highly recommend HCTA to my family and friends and in my opinion that is the highest form of praise that can be given.Thank you so much for sharing your superb opinion about Jimmy! I'm happy to read that you had such a great experience at our dealership, especially while working with Jimmy. He is absolutely an asset to our team, and we will make sure your compliments are heard. Enjoy your new Toyota, and we look forward to your next visit! Kind Regards, Dan Bortolussi, General Manager
Greg Mathews is the best!
by Edwaldo44 on 02/13/2015I went to Herb Chambers Toyota in Auburn to buy my first car. Greg Mathews was very personable and did not pressure me into a particular vehicle. He was honest and knowledgeable about the vehicle I was looking at. He answered all my… questions and made sure my Rav4 was well taken care of when I came to pick it up. Afterwards Greg followed up and made sure I was enjoying my new vehicle and to call him at anytime in case I had any questions or concerns. The sales manager did a majority of the negotiations with me and was a bit of a pain to deal with. The initial offer wasn't even close to the prices listed on the dealership's website and then he proceeded to dispute the prices after I showed him. Eventually he gave an acceptable offer, but that's part of the car buying experience I suppose. Overall though I would recommend this this dealership. It is a great atmosphere and the staff are very friendly.Thank you for your kind words and for taking the time to share your positive experience with us. I'm so glad to know that Greg's efforts made the difference in your car buying experience. We thank you for your business and look forward to working with you again in the future. Best, Dan Bortolussi, General Manager
Excellent Customer Service
by Kellyx123 on 02/06/2015This is the third car I've purchased from Herb Chambers, and I'll continue to purchase from there! Not only did my salesperson Marque listen to my wish list and work within my price range, he actually got me into the car within a couple of… days. Marque, along with the sales managers and finance director, Shawn, made a potentially complicated and painful early lease return an easy process. They went above and beyond to ensure that I was not only happy with my purchase, but that I wouldn't have to deal with any residual issues with Hyundai or my car insurance company. I would highly recommend anyone who is thinking about buying a car to work with Marque, or anyone at Herb Chambers Toyota in Auburn.Thank you, Kelly, for taking the time to share your experience. On behalf of our entire team here in Auburn, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi, General Manager
Professional and fair car buying experience!
by MeachaC on 02/03/2015Great experience here purchasing my first car. Tony, Stefan and Mike all helped me find a car that met my needs. Very satisfied with their high level customer service.This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. Thank you and we look forward to working with you again in the future! Best, Dan Bortolussi, General Manager
Tim Dalton is the MAN!
by elizabeth43 on 01/28/2015Got our fourth lease from Tim Dalton over the weekend. He is straightforward, knowledgeable, easy to deal with and quickly can determine a client's needs. In about two and a half hours we test drove three cars, made a selection and… completed all financing and dealer paperwork. He knew we were going to the lot and met us at the entrance with a heated car to test drive. Answered questions clearly and honestly. Found exactly what we wanted and sealed the deal. I recommend Tim Dalton to every friend and family member looking for a new/used car sale or lease. I trust him and respect him. We find him to have integrity and class. I love the Klondike ice cream bars at the dealership and enjoy that they are complimentary. I find the dealership is inviting and professional. Unfortunately their coffee is horrible, but that's a small concession for a great car shopping experience. And did I say this is our fourth Toyota from Tim?Awesome!
by LittleOne68 on 01/14/2015When I gave Brandon my list for a much needed vehicle and in the price range I required he listened attentively without being pushy. He found me the perfect vehicle at the perfect price. When he showed my the car I loved it right away.… It had all the features and amenities I wanted and more! He went over the Blue Tooth and Navigation system in a way that was easy to understand. I am now very happily driving a 2012 Nissan Sentra and would recommend Brandon to everyone I know.Thank you so much for taking the time to share your experience with Brandon. Our goal is to provide each guest with the best customer service and Im so happy that youve recognized Brandon's hard work. I will be certain to share your encouraging words with him. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Happy New Year! Dan Bortolussi, General Manager
Wael Aldayoub Car Salesman Extraordinaire
by adisonbrown on 01/02/2015This was the best car buying experience ever, from start to finish. The reason why this was so pleasant was totally due to our salesman Wael. Unlike many car salesman, Wael was not high pressure, and he kept every promise he made. From the… minute we walked in, Wael made us feel comfortable and welcome. He listened carefully to what we wanted and tried to match us with a vehicle that fulfilled our wish list. Although it was a very busy dealership, he took his time and it was clear that he truly cared about us and not just making the sale. Once we had selected the vehicle, Wael patiently walked us through the rest of the process, he explained all of our options and helped decide what was best for us. He went out of his way to make sure all of our requests were met, he was honest, upfront, kind and patient. These are adjectives you would normally not associate with a car buying experience. There were no unexpected surprises and we received a followup phone call the next day, just to ensure we were enjoying our vehicle and to see if we had any questions about its operation or features. With Wael as its ambassador, Herb Chambers Toyota has won me as a loyal costumer and I would highly recommend this dealership to anyone.Tim Dalton Rocks!
by Kate1966 on 12/22/2014If you want a top of the line sales person that actually listens to the customer, Then Tim Dalton is your man! If your in the market for a new or used vehicle, and actually want to get what you want without the hassle, go directly to Tim.… A salesperson with class and integrity! Thank you Tim from the bottom of my heart!Thank you, Kate! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Tim was able to do exactly that. Thank you again and we look forward to working with you again in the future! Happy Holidays! Dan Bortolussi, General Manager
A Great Experience
by QBruso on 12/16/2014We went to Herb Chambers Toyota in Auburn looking for a Rav4. Dhimitri Lako helped us find the dal we needed. He was very helful and courteous. We found our car and Dhimitri made sure we were set with everything we needed. A great… experience.Thank you for taking the time to share your experience with Dhimitri. Im so glad to hear you had such an enjoyable visit. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing us for your automotive needs! Happy Holidays! Dan Bortolussi, General Manager
Great experience
by pmajka on 12/13/2014This was the first time that I have decided to purchase a car and the experience was great. I was treated with respect and wasn't pressured into buying anything outside of my budget. Tim D sold me my first car and made the experience simple… and painless. I would recommend this place to anyone.Thank you! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Dan Bortolussi, General Manager
Amazing sales
by Paulagregonis1 on 12/13/2014I bought a 2014 Toyota Corolla s plus. The sales rep and g.s.m Emad Benelkour and his team were amazing. They did everything possible so I could drive away in the exact car I wanted. They were helpful kinda and dedicated to help me. These… guys love there job and that's why I continually purchase my vehicles from them. My favorite part was the car I wanted was on the showroom floor and they drove it out I felt so special that day. And every time I come in for service everyone is great. I love her chambers toyotaThank you, Paula, for sharing this terrific feedback and for choosing Herb Chambers Toyota Scion of Auburn for your purchase needs. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Dan Bortolussi, General Manager
I was treated with respect!
by amandamcp on 12/06/2014After a horrible experience at another dealership that made me feel like a second class citizen, Kevin Reid of Herb Chambers Chrysler of Millbury suggested I go here. I took his advice and I couldn't be happier. I was greeted at the door by… Jimmy and Samantha already had everything set up for me. I was short on time my first trip there but I already knew I would be buying from them. I came back the next day, drove the car I was interested in and then Jimmy showed me another car that I wasn't sure I was going to like... But it turns out I LOVED it! The whole team knew exactly what I wanted. Then came time to talk numbers, which is the part I hate. Dylan made this so painless. There wasn't too much "back and forth" and we agreed on a price. Then came finance. All the paperwork was explained in a way that even I could understand it. I ended up getting an extended warranty, key replacement, tire protection and gap insurance and Andi did everything he could to keep my payments exactly where I wanted them to be.I kind of got upset thinking I wasn't going to be able to take my new car home that day but Jimmy worked his magic and I drove away in my brand new Corolla! All in all I couldn't have asked for a better buying experience. I will definitely be referring all of my friends to come here. Thank you Samantha, Jimmy, Dylan, Andi and Kevin!Thank you, Amanda! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Dan Bortolussi, General Manager
Look No Further!!
by jim2018 on 11/18/2014I recently purchased a new Tacoma Pro. Dhimitri Lako was our Salesman. I would like to start by saying if your looking for a dealership that will go the extra mile to satisfy than look no further. The service and level of courtesy there… left us feeling like we were family. Daniel Bortolussi is the GM there. I would like to thank him as well for all he has done to make our experience so enjoyable and say I hope he is Proud of the level of Excellence his Team has. Dhimitri, you ran your tail off to make sure me and my wife Laurie were taken care of at all times. That is why we also bought a new Rav4. You have earned our buisness forever. Thank you all and God Bless. Jim & Laurie MalloryThank you, Mallory & Jim! We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future. Best, Dan Bortolussi, General Manager
Im glad I walked out of another dealer..
by newtacoma2 on 11/18/2014Thes best customer service that I have ever had from a dealer. I walked out of Tri State Toyota after purchasing cars there in the past. After going to Herb Chambers I will not go to another dealer. Thanks to Dhimitri and Sal.Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Dhimitri and Sal are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Dan Bortolussi, General Manager
terrible experience
by mld01016 on 11/12/2014Herb Chambers Toyota of Auburn, MA is staffed by [non-permissible content removed] and people without ethical integrity. I negotiated the price of a new Toyota Tacoma on-line, and then went into the dealership to discuss the details. My… salesman was John Bellofatto, who was generally nice and apologetic about everything that I am about to describe. So, I negotiated the terms of the lease aggressively, and came to an agreement with Stephane Jovin(Sales Manager). At this point, I was transferred to Shawn Merrick (Finance Manager), who brings up the paperwork and shows me a monthly payment based on purchasing the truck at full MSRP of $34.5k, instead of the negotiated price of $31k. When I proceeded to explain that this was not right, he called in his boss, the General Sales Manager, who tried to make it seem as if I was confused and didnt understand basic math (Im a mechanical engineer), and also couldnt understand why I was upset about this. So, magically the numbers changed and they brought the monthly payment down to what had been agreed. So, I signed the lease agreement and the State of MA vehicle purchase contract and left the dealership to wait for a call when my truck was ready. They called back 5 days later, saying I had to come in and re-sign the lease agreement, which is a classic car dealer scam if you google that phrase. So, I go in, and after waiting for over an hour, Stephane Jovin(Sales Manager) comes over and tells me that the lease didnt get approved by the financing company, so they need me to sign a new lease for $100 more per month. I asked him: So, you filled out all the information for a lease agreement and a purchase contract and signed it without running my information through the leasing company? and he says Oh well, I guess that was a mistake on our part. To which I replied What I know is that the State of MA Vehicle Purchase Contract that you signed is a legally binding contract and any attempt on your part to not honor it constitutes a breach of contract, so you have two options: 1. Give me the deal I negotiated, without any changes, or 2. I contact my lawyer and sue the dealership for breach of contract. So, he walks away, and talks with his boss, the General Sales Manager), and then comes back over and says We called up the dealership General Manager (Dan Bortolussi), and he agreed to take a loss (what a joke) on the truck and honor the original contract as if they are doing me a favor. So, not only are the folks at Herb Chambers Toyota of Auburn, MA dishonest, they also engage in illegal activity to try and trick people into new contracts. Im lucky I did my research and realized the scam they were trying to pull. Do not give them your business; they are highly unethical and a [non-permissible content removed].OVER-THE-TOP-SERVICE!!!
by leonard18 on 11/10/2014I always have gotten great service at this dealership. I have been doing business here for over 15yrs. I have never sent a review until now but It's way over due. You make everything so easy. Your service staff is… courteous,knowledgeable, and quick. I have never been disappointed, only amazed at how great the whole staff is, year after year. I can't thank you enough for all you have done for me and my family and all of the friends I have sent to you in the past. Thank you again for all you do! Leonard FournierThank you, Leonard! It's wonderful to hear from such a happy customer. We appreciate your recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Dan Bortolussi, General Manager
WHAT A GREAT EXPERIENCE!!!
by Firefly2014 on 11/06/2014I recently purchased a new 2014 Rav4 and I had a great experience. Dhimitri Lako, the salesman, was very knowledgeable and experienced. He made the process of buying a new car very enjoyable. From the sale to the finance process I felt… like I was in the right hands.Thank you for being so nice and courteous, I will recommend everyone to you!I sincerely appreciate you posting such kind words regarding your experience with Dhimitri. We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that one of our team members is exceeding our customers' expectations. Thank you and we look forward to serving all of your automotive needs in the future! Sincerely, Dan Bortolussi, General Manager
Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
by Herb Chambers Toyota of Auburn on 04/09/2025