Herb Chambers Toyota of Auburn
Customer Reviews of Herb Chambers Toyota of Auburn
Review type:
Marque was the best sales person I have ever dealt with
by Ed on 04/08/2025Marque was so easy to deal with held my car for 5 weeks while I was out of the country.The salesman was not the “typical” salesman, a real gentleman
by Mark Crocker on 03/25/2025Marque was professional and courteous, I told him what I wanted and he never tried to urge me other options for an upgrade, he did show me options and that is his job. The one thing I didn’t like was that the finance team was trying to sell… me extended warranty options and that’s when I felt pressured.Hi Mark! Thank you for sharing your experience with us at Herb Chambers Toyota of Auburn. We're glad to hear Marque provided professional service and respected your preferences. We appreciate the feedback about the finance team and will use it to improve our process moving forward!
Quick and Easy Purchase!
by CB on 03/20/2025I had researched the car I wanted to purchase and what the payments and finances would look like. I had been recommended to this dealership by friends and family. I arrived on a Saturday afternoon for a test drive and met with a sales… person after to discuss a possible purchase. They found a car that matched my wants and we discussed what the payments/term would look like. I was pleased with the numbers presented and then met with a sales manager to discuss any coverages and finalizing monthly payments. We negotiated a price that included the coverages I desired and I went on to finalize the financing and sign paperwork. In total it took about 3 hours for me to test drive and purchase the vehicle. It arrived later that week exactly how I had ordered it and the sales man kept me updated throughout. It was a no pressure, no hassle process and I would recommend this dealership to others for a pleasant experience in a sometimes overwhelming process.Thank you for sharing your experience with Herb Chambers Toyota of Auburn! We're delighted to hear that our team made the car-buying process smooth and hassle-free. It's great to know everything went as planned, from test drive to delivery. We appreciate your recommendation and hope you're enjoying your new vehicle!
Great service!
by Defrim on 01/10/2025I recently bought a 2024 Toyota Highlander grand, and I am extremely happy with both the car and the buying experience. Joel and the team were very helpful , knowledgeable and friendly, which made the process easy. Overall, very satisfied… and I will recommend Herb Chambers Toyota of AuburnThank you for sharing your positive experience with Joel and our team at Herb Chambers Toyota of Auburn! Enjoy every moment in your new 2024 Toyota Highlander Grand, and we appreciate your recommendation!
Tundra sr5
by Stavros on 12/29/2024Joel Liriano has a wonderful personality and he was extremely helpful. He worked with his team efficiently and we're very happy with the Toyota Tundra that we purchased.Stavros, it's fantastic to hear that Joel and our team at Herb Chambers Toyota of Auburn provided such great service. Enjoy your new Toyota Tundra!
2025 Rav4 Hybrid Premium
by tazman on 12/23/2024Joel Liriano was a pleasure to work with. He helped me find the model I wanted even though they are in short supply right now. I love the JBL sound system and the Rav hybrid is an awesome vehicle. It was also nice to see my friend Dimitri… again. The team here is very helpful and a pleasure to work with.Tazman, we're delighted to hear that Joel and Dimitri made your shopping experience at Herb Chambers Toyota of Auburn a positive one! Enjoy the JBL sound system in your new Toyota Rav hybrid, and thank you for choosing us!
Easy process, nice facility, great team
by Adam on 12/21/2024Great sales team achieves that fine balance of informing buyers without pressure. This dealership had a good vehicle inventory from which to test drive. Very happy with our purchase and purchasing experience.Adam, we're delighted to hear that you had a positive experience with our sales team at Herb Chambers Toyota of Auburn. Thank you for choosing us and enjoy your new vehicle!
My Camry
by Dr Nygardbesse on 12/17/2024Joel and TJ worked great with my husband and I we were anti Hybred but loved the Camry they relaxed me and my husband they were great 👍 👌We're delighted to hear that Joel and TJ made your experience at Herb Chambers Toyota of Auburn enjoyable! It's wonderful you found a Camry you love. Thank you for sharing this feedback with us!
Great sales
by Cr on 12/13/2024Alec Great sales guy easy going not pushy Great experience from the sales to the finance.Thanks so much, Cr! We hope you enjoy the ride! - Herb Chambers Toyota of Auburn
Beyond a Disappointing Experience
by Dave on 12/04/2024Disappointing..deal my wife and I made with Luis on a Saturday unfortunately needed to be cancelled. Found out bad news on the following Tuesday right after speaking with my insurance company and requested to hold off registering the… vehicle based on an issue that unexpectedly came up. Dealership ignored request and registered it anyways thus putting my wife in a very uncomfortable position. Then lied to me and told me they had received notification from my insurance company the evening prior. I confirmed this a lie after speaking with my insurance company. The [non-permissible content removed] that manages their finance team would do nothing to help and frankly, could have cared less. Refused to speak with me, not shocked about that based on how he spoke to my wife. I have used this dealership for years and have always been able to get my issues worked out to my satisfaction although not always being what I wanted. Not only will this experience end my relationship with this dealership but also my relationship with the Toyota brand. I will turn my current lease in early, take the hit and move away from this brand entirely. My wife will be stuck and that is unfortunate but when she is done with this vehicle, she will never again use a Toyota. Goes to prove how little the dealership cares about anything except THEIR bottom line, not that I ever doubted that I guess. Truly bummed.Dave, it's disappointing to hear about your experience. We regret leaving you and your wife disappointed and will review this feedback with the members of our team. Please reach out anytime, if you wish to discuss this with me personally. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
Happy with my purchase!
by Michelle on 12/02/2024Salesman (Brian) was professional and helpful! After looking at a few cars, I found one I love driving! I have bought a few cars over the years from Herb Chambers of Auburn and I have always been impressed with their inventory and staff!Michelle, we're delighted to hear that Brian and the team at Herb Chambers Toyota of Auburn provided you with a great experience once again! Enjoy driving your new car, and thank you for being a loyal customer!
Great Sales Experience
by Natick on 10/31/2024We had an excellent experience buying our car from Inmer! He answered all our questions and gave us the time we needed to make a decision about which car to buy. I would definitely buy another car from him!Natick, we're delighted to hear that Inmer provided you with an excellent car-buying experience at Herb Chambers Toyota of Auburn. Thank you for your kind words and we look forward to assisting you again in the future! Safe travels!
Impeccable Service!!!
by Kim B on 08/31/2024I was looking for a new vehicle because of a transmission issue with my previous car. We were greeted by a finance person, Samantha, because all of the sales people were busy. We sat for less than 5 minutes when Inmer came to ask what we… were interested in. He was there on his day off and was willing to help us out! My husband and I were able to test drive a few cars, look into payment plans, etc. Andy was super helpful getting in touch with the bank to get us the best deal for us. Alex, the sales manager also came to chat with us and go over somethings. We were there past closing and never felt like we were holding up anyone. We returned the next morning and drove away the new owners of a 2024 Toyota Corolla and a reasonable payment plan. I can’t say enough good things about Herb Chambers Toyota and their staff. I look forward to going back for maintenance and even repairs. I only wish I could give them 10 stars but 5 will have to suffice.Kim, we're delighted to hear that Inmer, Andy, and Alex made your experience at Herb Chambers Toyota of Auburn so positive. Enjoy your new 2024 Toyota Corolla!
beautiful
by JEH on 08/18/2024cooperative effortThank you for reviewing your recent experience with the Herb Chambers Toyota of Auburn team! We appreciate your business and hope we have the opportunity to work with you again in the future!
Happy with Herb Chambers Toyota
by Beth on 08/16/2024I did not feel pressured into doing anything. They were very imformative.Beth, thank you for reviewing your recent visit here at Herb Chambers Toyota of Auburn! We hope we have the opportunity to serve you again in the future!
FAST and EASY
by mikel kota on 08/07/2024updated 08/16/2024Had the best experience here at herb chambers. I signed and got my car registered in a few hours and took delivery of my vehicle same day!!! Will definitely recommended my family and friends here.We're delighted to hear you had such a smooth and efficient experience at Herb Chambers Toyota of Auburn! Thanks for recommending us to your family and friends. Enjoy your new vehicle!
toyota my first choice
by ken c on 08/10/2024Zion Burdick was instrumental on getting me the toyota tacoma i wanted.his expertize was very helpfulHi Ken, we're delighted to hear that Zion's expertise helped you get the Toyota Tacoma you wanted! Thanks for choosing Herb Chambers Toyota of Auburn and sharing your positive experience. Enjoy your new ride!
Decisions, decisions!
by Rosemary Ritchotte on 06/08/2024John Barron and Dhimitri Lako went above and beyond to make sure that I got the right car for me. I love my new car and I am very grateful for their knowledge and assistance.Rosemary, we're delighted to hear that John and Dhimitri provided exceptional service at Herb Chambers Toyota of Auburn. Enjoy your new car!
One and Done
by Tony G on 04/26/2024After talking with friends, we took their advice and shopped Herb Chambers of Auburn first. Dave and TJ took very good care of us! We arrived around 1pm and left by 4pm as owners of a brand new truck! Thanks guys!Tony, it's great to know that Dave and TJ provided you with a great experience here at Herb Chambers Toyota of Auburn. Thanks for giving us the opportunity to earn your business and enjoy your new truck!
Best buy
by Sam and Susen Falcone on 04/02/2024No pressure, fair deals.Hi Sam and Susen! Thank you for leaving us this five-star review and kind words about our sales team at Herb Chambers Toyota of Auburn! We'll see you next time!
Excellent
by Leon Piecyk on 03/30/2024Alex is one of the best salesman I have ever dealt with. He found me the car I've been looking for and then some.Leon, we're delighted to know that Alex was able to help you find the perfect car at Herb Chambers Toyota of Auburn. Thanks for sharing your experience!
Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
by Herb Chambers Toyota of Auburn on 04/09/2025