Herb Chambers Hyundai of Auburn
Customer Reviews of Herb Chambers Hyundai of Auburn
Review type:
Outstanding Customer Service
by Beth Tamayo on 05/27/2025I had a very good experience when getting my vehicle serviced. Ryan Cox, Service Advisor, was friendly, helpful and thorough. Really went above and beyond. Strongly recommend Herb Chambers of Auburn.Service Review
by Laura on 05/25/2025I am very happy with this dealership. Phouc is very kind, knowledgeable and patient. He knows all the answers to all the questions. I am well taken care of each time I get my car serviced.Laura, it's wonderful to hear that Phouc and our team at Herb Chambers Hyundai of Auburn are taking great care of you. We appreciate your kind words and look forward to continuing to serve you!
Happy Customer
by GB on 04/24/2025Great service, friendly staff. Brittany was very professional and helped get our vehicles serviced and out in reasonable time.Thank you for the positive feedback! We're delighted to hear that Brittany and our team at Herb Chambers Hyundai of Auburn provided great service. We appreciate your support and look forward to serving you again in the future!
Pleasant service
by Angela on 04/23/2025Had service for a recall. Made appt. Upon arrival Brittini got me started. I asked how long and she said give them about 1.15 hr to 1.50 hrs. I took my dog for a walk. I recieved texts to keep me informed. Car was ready in little less than… 1 hour. Very impressed. Thank you for quick serviceAngela, we're delighted to hear that Brittini and the team at Herb Chambers Hyundai of Auburn provided you with such efficient service. Thanks for sharing your experience, and we appreciate your kind words!
It was very good
by George on 04/19/2025They are very niceGeorge, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Hyundai of Auburn Team
Friendly staff
by Demetri on 04/18/2025What can I say, everyone is really friendly here. Make you feel taken care of. The coffee in the waiting area isn’t half bad. Chairs are comfy. That’s all I got.Demetri, we're delighted to hear you felt well taken care of at Herb Chambers Hyundai of Auburn! It's great that you enjoyed the coffee and comfy chairs too. Thanks for sharing your experience with us!
Took care of me right away, sat me down.
by Santiago Nieves Jr on 04/14/2025I had to ask if they did my tire rotation during my oil change. I had a lock in my tires, they never ask me for the key. She said that they have a master key. I’m hoping and praying they rotate my tires. In the past, other dealers never… rotated my tires. During the video review, the mechanic should also show and explain what are they doing to my car. Instead of Just showing the air and cabin filters. FYI Herb Chambers should have the own car wash or give us a free car wash elsewhere.Santiago, thank you for sharing your feedback with us. We appreciate your suggestions and will certainly take them into consideration to improve our services for future improvements. If there's anything else we can do to assist or clarify, please let us know! Respectfully, Brendan Grier - General Manager - bgrier@herbchambers.com
Surprise coupon
by Lena Bryant on 04/08/2025I was in for a scheduled oil change. When I called to make the appointment, I was quoted a price. When Brittany brought over my paperwork. I took out my card to pay the amount I was quoted. Imagine my surprise when she said, " Put your… card away. There's no charge. " I was so surprised that after my appointment, I treated myself to a lovely breakfast, something I hadn't done in months. Thank you, Brittany!!!!Lena, it's wonderful to hear that Brittany and the Herb Chambers Hyundai of Auburn team made your day with such a pleasant surprise! We're glad you enjoyed your breakfast treat afterward. Thanks for sharing this delightful experience!
30,000 mile service
by Debbie on 04/02/2025Very professional. From the minute you drive in until the minute you drive away. Answered my questions before bringing my car in. Worked quickly, and even texted pictures of the mechanic inspecting my car!Debbie, we're delighted to hear that you had a professional and efficient experience at Herb Chambers Hyundai of Auburn. It's great to know our team kept you informed throughout the process with updates and pictures. Thank you for choosing us!
Transport services needed
by Em on 01/09/2025Good customer service but I really wish they would have the Uber or Lyft service get back and fourth. The valet person wasn’t available at all that day. Also was initially told service would take 1.5 hr but ended up being much longerThank you for sharing your feedback. We regret any inconvenience caused by the lack of valet availability and extended wait time. Your feedback is appreciated and will be used to help improve our services in these areas. If there's anything else you'd like to discuss, please feel free to reach out directly. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com
Very accommodating
by Jane P on 01/08/2025On my way home from work I noticed one of my headlights was out. I stopped into herb chambers asi was already driving by. It was about 4:30 and they close at 5. I asked if they would be able to change my headlight. They said sure and took… my car into the garage. A couple minutes later Joshua came out and told me they didn’t have the correct bulb, but they would get one the next day, and I was to stop in after work then. So I got there the next day, they remembered me, and 10 minutes later I was on my way home!Jane, we're so glad our team at Herb Chambers Hyundai of Auburn could assist you promptly with your headlight issue. It's great to hear that Joshua and the crew took care of everything efficiently for you. Safe travels!
Great dealership
by It was a recall that they did on 12/17/2024updated 12/24/2024when I have gone in for service. They are always on top of things and everything gets done.This is great to hear! Thank you for trusting us with your vehicle! - Herb Chambers Hyundai of Auburn
Night Drop?
by Worcester Mom on 12/05/2024Just before sundown car slipped into neutral and did not engage though gas applied. Car towed to dealership in early evening. Tech contacted at opening next morning, with his contact info and plan to get car in & checked out. By late… afternoon learned -to our great relief -a fixable transmission line break was the issue. Midday next day back on the road at, we thought, very reasonable cost. Courteous, prompt response and updates took much of the stress out of contemplating the demise of our 13 1/2 year old Hyundai.Thank you for sharing your experience with Herb Chambers Hyundai of Auburn! We're glad our team could promptly address the issue and get you back on the road quickly. Your satisfaction is important to us, and we're pleased we could help ease some stress during this situation. Safe travels ahead!
Great Service
by Bob S on 11/30/2024Great dealership! Easy to book appointments unlike other dealerships where I have to wait weeks to service my car. When I arrived at Hyundai of Auburn, Brittany Reardon my service advisor made the process easy. Hats off to her and the HOA… team.Bob, we're delighted to hear that Brittany and our Herb Chambers Hyundai of Auburn team made your service experience seamless and efficient. Thanks for choosing us! We'll see you next time. Safe travels!
Made good on their promises
by Abigail on 11/18/2024We had a few mechanical issues that needed to be sorted out. Rusty and his colleagues went above and beyond today to make good on their promises. I appreciate this level of customer service and professionalism.Abigail, we're delighted to hear that Rusty and the team at Herb Chambers Hyundai of Auburn exceeded your expectations. Thank you for acknowledging their dedication to customer service!
Great service!
by Tom G on 11/15/2024I had my first oil change today at Hyundai in Auburn and it was a very nice experience. They took me in on time and serviced my car. All went well. They even washed my car. The people were friendly and I was very satisfied. Thank you!Tom, we're delighted to hear that your first oil change experience at Herb Chambers Hyundai of Auburn went smoothly. Thanks for sharing your positive feedback!
Great service
by Rob on 10/31/2024updated 11/07/2024Always helpful & efficientWe appreciate the kind feedback, Rob! Thanks for your business and please don't hesitate to reach out the next time our Herb Chambers Hyundai of Auburn team can be of assistance!
Nicest Employees and great service!
by Brianna on 09/06/2024I have been going to this herb chambers for about 6 years and they have always provided great customer service and service to my vehicle. I always feel like they go above and beyond for mine and my husband’s hyundai’s.Brianna, we're delighted to hear that you've consistently received excellent service from our team at Herb Chambers Hyundai of Auburn over the years. Thanks for your continued trust and support!
Wicked nice and fast
by A satisfied customer on 08/20/2024People who work there are really nice and very easy to work with😃We're happy to hear that you find our team nice and easy to work with at Herb Chambers Hyundai of Auburn. We'll see you next time! Safe travels!
15,000 mile check out
by Russ on 08/12/2024updated 08/20/2024Very professional they get you in and out as fast as they can and do a great jobThank you for the great review, Russ! It's our privilege to serve you and we look forward to doing so again in the future! - The Herb Chambers Hyundai of Auburn Team
Great service
by Julie Gunderman on 08/16/2024My service advisor was Alexandra Rutherford. She was professional and made this experience so easy. She contacted me within the timeframe that she said that she would. She explained everything to me about what and when it would take place.… On the day of service she was right there to take care of me. She is very pleasant and a breath of fresh air. It's nice dealing with someone who takes care of you and makes you feel comfortable.Hi Julie, we're delighted to hear Alexandra made your experience at Herb Chambers Hyundai of Auburn so seamless and pleasant. We look forward to serving you again! Safe travels!
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
Beth, we're delighted to hear that Ryan provided such exceptional service during your visit at Herb Chambers Hyundai of Auburn. Thank you for the recommendation!
by Herb Chambers Hyundai of Auburn on 05/27/2025