Koons Volvo Cars of White Marsh
Customer Reviews of Koons Volvo Cars of White Marsh
Review type:
Staff seem very irritated when asked for assistance
by MH on 03/26/2025Had service done recently for my vehicle at this dealership.. overall quality of work was good, however, staff/ service advisor seemed very stressed out and acts very irritated or inconvenienced when asked questions/ assistance for… anything. not very friendly/ approachable service advisors. Also not very easy to talk to when following up over some matters pertaining to the service done.Gerry
by Gerry on 10/02/2024Excellent work everything is back to normal good fpr another 70,000 miles. Work was prompt and valet service excellent. Many kudos!!!Gerry, we're delighted to hear that everything is running smoothly again and you had a great experience with our valet service at Koons Volvo White Marsh. Thank you for the kudos!
Great day!
by RED on 09/13/2024updated 09/20/2024Love that I can have my xc60 picked up and serviced!Red, we are so glad you love our pick-up services! Thanks for choosing us and leaving Koons Volvo White Marsh a five-star review!
Charley is great!
Shocked
by Joe on 07/02/2024Had to take my XC60 in to get screw in tire taken care of. Normally wouldn’t take to dealer for such a thing, but I had the tire and wheel protection plan. $75to plug a tire? A bit pricey if you ask me.Joe, I understand your concern about the cost. We aim to provide value through our protection plans and services, but we appreciate your feedback on pricing. If you have any further questions or concerns, please feel free to reach out. Thank you, Alan McMillen - Service Manager - alan.mcmillen@koons.com
Fantastic service!
by Margaret on 02/14/2020Bruce at Volvo service in Owings Mills took care of everything from beginning to end! Fantastic first experience.Margaret, thanks so much for sharing your awesome experience with Bruce at Koons Volvo in Owings Mills! We're so thrilled to hear you had a great service visit!
Tire change
by Christine N on 01/10/2020As always, Koons Volvo service is outstanding. Thank you to Bruce for making scheduling , service updates and informing me of Koon concierge car service. Debbie, the car concierge, is very professional and a delight to deal with.Christine, thank you very much for the lovely review of our Service Team and services here at Koons Volvo Cars of Owings Mills. We're thankful to have you as a loyal customer and appreciate you taking the time to share these compliments.
Great Experience Asst. Service Mgr. Bruce Silvers
by Excellent Service Bruce Silver on 10/23/2019I can’t say enough about Bruce Silvers, Asst. Service Manager. Every time I take my truck in for service, he always provides excellent service with a smile. He cares so much about the customers and does not sugar coat any info pertaining to… work that needs to be done to your vehicle or pricing. I appreciate his honesty. He is patient and loyal. He goes out of his way to make sure the customer receives the best service for their vehicle. I also want to recognize Vinny for assisting me while Bruce was finishing up with another customer. Lee, Service Manager, to have a great team you have to lead by example. This is what you do and your team is a reflection of your great leadership. I am greeted with so much care from these guys. They make me feel like family. Excellent Rating, excellent serviceWhat a fantastic review! We are thrilled to hear that you can depend on Bruce to welcome you to our dealership and provide the best care for you and your truck. We also appreciate you mentioning Vinny and Lee. Thank you so much for trusting us with your business time and time again. We look forward to our continued relationship.
Koons Volvo Service
by Howard on 08/21/2019Excellent service as always. Everyone is friendly and courteous. Bruce especially does whatever he can to be sure that everything goes right! And Debbie provides concierge service that goes above and beyond. Thanks to all!!Hi Howard - We are so happy to hear that you can depend on Bruce, Debbie, and the rest of our team to provide five-star service! Thank you so much for trusting us with your vehicle time and time again. We look forward to our continued relationship.
Welcome to Koons Volvo of Owings Mills, Maryland. At Koons Volvo, you will find a comprehensive selection of new, Certified, and used Volvo cars for sale, including the S60, S80, XC60, XC70, and many more. To learn more about purchasing, financing, or leasing a new Volvo near Baltimore, stop by Koons Automotive today! Our friendly sales and financing teams will work with you to find the perfect Volvo car or SUV to fit your lifestyle. Contact us by using our contact information to the right, or stop by our Volvo dealership at 9610 Reisterstown Rd. today. We hope to see you soon!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Thank you for sharing your experience. While we're glad to hear the quality of work met your expectations, it's disappointing that our team's demeanor didn't reflect our standards for customer service. We appreciate this feedback and will address it with the team to ensure a more welcoming environment in future visits. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Sharon Biscotti - Customer Relations Manager - sharon.biscotti@koons.com
by Koons Volvo White Marsh on 03/27/2025