MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Another Great Service and Repair
by Scuba.Sam on 07/19/2023Allan booked me in for a service and some repair work, he was attentive to my requests and was able to get everything accomplished that i needed.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mini service
by Tim2017 on 07/17/2023Overall good service until the car was finished it felt like I had to initiate the calls to keep up with car status. They charge list prices on parts I know I can get for almost halfHi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (667) 308-3846 so we can assist you further.
Mini service
by Vtbambrick on 07/13/2023Service completed earlier than initially promised Cleaning of interior of vehicle so thorough couldn’t believe it was my carHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellence, as always!
by tireland on 06/26/2023updated 07/10/2023Service Advisor Allen Rolocut is the reason that I continue to take my vehicle to MINI of Baltimore. Allen always goes the extra mile to ensure that I have a quality service experience each time I take my vehicle for service or repair. He… takes time to explain everything, from my MINI terminology to service specials. Allen makes me feel like a valued AutoNation customer.Hi, thank you for your kind review; we are happy to pass along your comments to Allen here at MINI of Towson! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Top notch service
by ManfredBravo on 07/04/2023My Mini had a failed ASD module, unfortunately the part wasn't available here in the US and had a 4 month wait. Allen Rolocut advocated for me and his team was able to secure a part in 3 weeks and fixed the issue right away. Protecting your… right as a consumer is rarely seen in after service programs. Allen's the best. I would have switched brands a long time ago but Allen's customer service has kept me loyal to Mini. So if you ever had issues with your Mini, come to Mini of Towson and Allen and his team will take good care of you.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! We hope to be of service to you again in the future. Best wishes, MINI of Towson
Service
by Michelle on 06/28/2023Allen in the service department is always so helpful, thank you Allen!Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Sophiecorles on 06/27/2023Everyone was extremely friendly and helpful with the service of my car. Very thorough and professional.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great Service
by Jessicac on 06/26/2023I love Mini of Towson. They are always very thorough and are always willing to find me the best price possible.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Djcphn1 on 06/23/2023Allan Rolocut cares about his customers and works hard to explain options and save the customer money.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sevice advisor Allen Rolocut
by Michael on 06/22/2023Excellent service as always! Allen was able to fit me into the schedule after an unexpected repair was needed.Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thorough explanations of work
by CHoltzman on 06/22/2023The service team at MINI of Towson always provide a thorough explanation of the work that needs to be completed. I like the video walkthrough that shows exactly what the problem is.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Cooper One Year Service
by AChille on 06/12/2023Our experience was great! Everyone was friendly especially Allen. We were kept updated the entire time and things were explained to us in a way that made sense. We also appreciated that we got a video from the technician showing us the car… and what was wrong, if any (there wasn’t).Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellent Experience
by Love my Mini on 06/10/2023Excellent customer service from the entire team making the purchasing experience so easy! Imogen, Jason and Blake were outstanding! Would highly recommend this team and dealership!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Very professional and caring
by Andrew E on 06/09/2023From the first call to picking up my car, the entire process was flawless. I was kept informed throughout the process. Yes, they are pricey but I believe you get what you pay for. The techs are professionally trained and do a good job of… problem solving.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Quick and thorough
by BaltoShell on 06/09/2023I’m thankful that I was able to get my mini in for a quick service just before I was headed on a road trip. They were able to accommodate me last minute and I was able to wait while they completed my service in almost exactly the time that… was predicted. Professional and thorough, they were able to get me in and out, and educate me about what other potential service needs were upcoming.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service visit 6/7/23 Mini Baltimore County
by Bob Kean on 06/08/2023Oil change done in less than 1.5 hrs. Car washed also. Good job by AllenHi Bob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service Review
by Leonard on 06/08/2023Allen was courteous, friendly and helpful as always. Always explains what is happening with the visit/service.Hi Leonard, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Outstanding customer service due to listening to my concerns.
by BAGraphics on 06/08/2023I had my sash lights coming on for my tail light being out. I had changed the bulb myself but a day later the light came back on. As I didn't want to get a ticket I brought it into the dealership for an inspection. It was a bit late in the… day and was told that there was no way they could see my vehicle that day due to the backlog of cars they had. When I explained my situation with running the risk of getting a ticket for driving without a break light, the service provider told me he would bring it back for me. Within the hour he was able to hand me my keys and advised me I had a few bad bulbs and all was corrected. I am very grateful when confers are listened to on a case by case basis. Most service writers would have just gone by the standard line of "sorry, can't due because of XXX" but my situation was listened to and respected.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Pleased
by laangr65 on 06/05/2023Mini of Towson is a reliable and customer friendly company. I've always had positive interactions with Wayne and Alan. They have both been very helpful and responsive when I've had issues with my car. The most recent visit was complicated… but Wayne kept me up to date on the status and was able to get the final bill in under the estimate. For this I am most appreciative!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Wayne L. & Service Dept. WONDERFUL!
by Rita D2016 on 06/04/2023I took my 2016 Mini Cooper in for service—fan was running 15 mins.after engine turned off. Wayne told me the thermostat was probably the problem. It was the problem. Wayne got me a loaner car & I picked up my Mini the next day. Wayne… was a pleasure to deal with—as is everyone at this dealership!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Win Win Service!
by Sunflower on 06/02/2023Timely, efficient, professional and great attention to detail.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024