MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Mini of Towson
by drleake on 05/30/2023Coordination by team is excellent. Work done was fast and efficient.Hi Drleake, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Thank you Imogen!
by Sandy C on 05/05/2023I had a fantastic experience with Imogen, the sales and finance managers at MINI of Towson. This is my third MINI and my best experience yet buying and trading in a car. Very responsive, held the car when I couldn’t make it up when I… wanted, and overall just very friendly and professional.Hi Sandy, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Service!
by Mike DeRugg on 05/03/2023Oil change, rear brakes and 2 new tires in less than 2 hours w/o an appointment! Allen Rolocut is the man!Hi Mike, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service!
by MWDeRug on 05/03/2023Oil change, rear brakes, two (balanced) new tires all within 2.5 hours with out an appointment! Thank you Allan Rolocut!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
As Usual, Great Customer Service from Wayne and Alan.
by Ebonardi1 on 04/26/2023They were ready for me and even said I may have come in too soon for service. They found a couple of things I needed and a few items that I didn't need to tend to until after the summer.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mini Towson
by artfrance on 04/11/2023Wayne was very helpful, took time to explain everything, help to clarify future car repair choices. Excellent service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Mini of Towson
by Jon Shematek on 04/03/2023Once again superlative service from Mini of Towson and our service representative Allen. Our car alerted us and the dealership that it is time for oil maintenance. I talked with Allen since I needed also to schedule an end of lease… appraisal. He connected me with Sales and scheduled an appointment for the oil service at my convenience. Once there I received the usual great service.Hi Jon, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent customer service -Allen Rolocut
by Kblue2017 on 04/01/2023I am extremely pleased with the excellent customer service provided by Allen Rolocut of Mini of Towson in Baltimore County. He is consistently pleasant, professional, communicative and responsive to my automobile needs. He is a tremendous… asset to the Mini of Towson team. He has been my point of contact since I purchased my 2017 Clubman.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service
by Jjriley on 04/01/2023Extremely courteous and professional service by our service representative.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service visit to repair a broken boot latch
by JodiLovell on 03/31/2023My service was great I was seen quickly, service was done in a timely manner. Alan let me know what was going on. Well doneHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service Every Time
by Voxjimmy on 03/28/2023Allen and the service team at Mini always take care of my car quickly and fairly. They always explain things and recommend the right course of repair. I have never been unhappy with the service here.Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!
On time
by nytd44@gmail on 03/25/2023Service done before warranty expired.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealer
by WallyinPgh on 03/24/2023Bought a new to me countryman through Michael Edward's. Excellent communication and service. Seamless transaction. Great experienceHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Unplanned service visit
by Countryman on 03/24/2023After car was towed to dealership Allen R kept me informed of of the vehicles issues and the progress towards resolution in a timely manner…..He is one of the main reasons I am a long time customer for this dealership….competent, knows the… products, and provides sound advice. Thanks Allen!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Topnotch service team
by Manfred B on 03/19/2023Wayne and Allen are both exceptional service advisers. They treat you like family and always guaranteed your needs are met and they both deliver. Service team handles your car with care and I like the videos they send. High quality parts.… Only area for improvement is if they could increase their pool of loaner cars.Hi Manfred, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Allen is awesome!
by Mrmkerm on 03/16/2023I have been bringing my Mini to Mini of Towson for years and will continue to do so. I always ask for Allen and he has consistently provided excellent service. Whether it be routine maintenance or an urgent issue, he has helped me through… it all. I also admire his complete honesty with the work and the cost. He will let me know which repairs are urgent and which can wait until next time. I would not take my Mini anywhere else or to anyone else.Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini countryman with Allan
by richard on 03/16/2023My thermostat went on the fritz sucking my battery dry so coupled with routine maintenance i had a hefty bill however, Allan was clear concise and went the extra mile when he provided a loaner to allow me to make another appointment. I… liked t he loaner so much i will likely be back to buy a hybrid when i can build one. Mini needs more employees like AllanHi Richard, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Allen's the Best
by Tom Kel on 03/15/2023Let me start off by saying every auto dealership should have a service writer like Allen! This man went well above my expectations. I purchased a Mini Cooper from another dealership that developed some engine issues. Allen contacted the… selling dealership and explained what the problem was. They agreed to cover half of the cost since it was still under a 90-day powertrain warranty. Allen was in contact with them several times through the whole process. I never expected or even thought he would have done this. I'm very grateful for his help.Hi Tom, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Baltimore County Mini
by georlach on 03/08/2023I brought my Mini in because I had a check engine light on. Allen was great as usual. He kept me up to date the whole time. He also worked with my warranty company who ended up paying a majority of the bill. I also got my oil changed and… tires rotated. Alan also took the time to explain all of the work that had been completed. As long as Allen is there, I would never consider taking my Roadster anywhere else. Thanks Allen!!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Regular oil change and look over.
by Adrienne on 02/27/2023Everyone from Wayne to the person who checked me out was perfectly delightful. I was a bit anxious about this, the first time I had to do this, my husband who was in the auto industry was the one who took care of all of the car stuff,… passed a year ago, and Wayn walked me thru every step with lots of kindness and compassion. I so appreciate the help! Keep up the good workHi Adrienne, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Oil change
by Kevin M. on 02/14/2023Easy to schedule, and was completed earlier or faster than anticipatedHi Kevin, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024