MINI of Towson
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Dealership Service Review
service Rating
Top notch service
Written byon 07/04/2023
My Mini had a failed ASD module, unfortunately the part wasn't available here in the US and had a 4 month wait. Allen Rolocut advocated for me and his team was able to secure a part in 3 weeks and fixed the issue right away. Protecting your right as a consumer is rarely seen in after service programs. Allen's the best. I would have switched brands a long time ago but Allen's customer service has kept me loyal to Mini. So if you ever had issues with your Mini, come to Mini of Towson and Allen and his team will take good care of you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nora Sutter on 07/06/2023
Dealer Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! We hope to be of service to you again in the future.
Best wishes,
MINI of Towson
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