Lexus of Towson
Customer Reviews of Lexus of Towson
Review type:
New to me purchase
by SRD on 05/09/2025Great buying experience, Mike was knowledgeable and patientSparkle52771
by Sparkle T on 05/08/2025I love Lexus, this is my 2nd purchase. The people who work there are really friendly. My sales representative Gregory was the best very nice answered any questions I had. He went above a beyond to help me. Thank you Gregory for all your… support. TLeeThank you for choosing Lexus of Towson again! We're delighted to hear that Gregory provided exceptional service and made your experience a positive one. Enjoy your new purchase, and we look forward to seeing you next time!
Review
by Lee on 02/18/2025updated 02/25/2025Very knowledgeable. Very Professional.Lee, thank you for visiting Lexus of Towson!
Beware of deceptive practices at Lexus of Towson.
by Gregory Michael Hudson on 02/02/2025They misrepresented a used vehicle I was interested in, failing to disclose prior accident damage (which significantly impacts its value and artificially inflates its "deal" rating on sites like CarGurus) They also falsely claimed a timing… belt replacement; the Carfax showed only a serpentine belt service. The sales staff were dismissive and dishonest, and the sales manager wouldn't even address my concerns. Avoid this dealership if you value transparency and ethical business practices.Gregory, I'm sorry to see this review. We work hard to ensure that the Carfax details are clear and straightforward. The timing belt has been replaced, and your offer for the vehicle was not one we could accept. Thank you for your feedback and we wish you all the best moving forward.
Great experience
by J and N on 01/22/2025Laura was a great sales rep, knowledgeable, helpful, very patient and kind. And we got a very fair price for our trade in.It's fantastic to hear that Laura provided such knowledgeable and patient service at Lexus of Towson. We're glad you received a fair trade-in price, and we appreciate your feedback!
Donnell is the the BEST
by Carole on 01/03/2025The dealership is lovely to look at. However, my recommendation is most attributed to my interaction with Donnell - a calm, friendly salesperson. I did not feel rushed; I felt respected and ultimately purchased. It’s a transaction no doubt… about it. . But if you can walk away and feel pretty good after all of it - it’s a good outcome. I did that with Donnell.Carole, we're delighted to hear that Donnell provided such a respectful and pleasant experience at Lexus of Towson. Thank you for sharing your positive feedback! Enjoy your new purchase!
Silverado 1500
by Leonard Nelson on 11/05/2024The place is busy, so that should tell you something. My salesman, Steve Rainey was helpful from beginning to end. The business is upscale and beautiful.Leonard, we're delighted to hear that Steve provided you with excellent service at Lexus of Towson. Thank you for sharing your experience and appreciating our beautiful dealership!
Working for the customer
by Jerry Jenkins on 10/22/2024I have dealt with this dealership for years, and I found them to be extremely professional, and very customer oriented. On my last two transactions with this dealership, they have gone above and beyond to make sure that I was totally… satisfied.Jerry, thank you for your continued trust in Lexus of Towson! We're delighted to hear that our team consistently goes above and beyond to ensure your satisfaction. We look forward to serving you again in the future!
2010 Lexus
by Geo on 09/19/2024The staff was nice, but disappointed in the condition of the car. Coming from a dealership, I expected the car to be serviced before I bought it. Maybe I’m delusional. The car looked great and drove great. But t I started to have an odd… smell. Looking at the cabin air filter there was a mouse nest. I only know this because I looked it up. I thought it might have been insulation that was dropping. They did remove what I couldn’t and vacuumed the area with no charge, but it should have been completed before selling the car. The interior looked cleaned until you wiped it down. It was very dirty. Another issue I had, I asked for the Md inspection report and it took aver 2 months to get, only providing after I told them they needed to provide it or reinspect the car. This could have been because the brakes barely passed inspection. Only 4mm left. Looking at the brake gauge charts, that is when you need to replace them. I love the car, but will caution anyone buying from them to check the car throughly before purchasing. They did provide a free rental while they cleaned the car. Maybe I’m naive, but not happy I have to get the brakes done right after purchasing the carThank you for sharing your honest feedback. While it's great to hear our team provided friendly service, it's disappointing to hear about the issues with the car's condition as well as the inspection report delay. We strive to ensure all vehicles are thoroughly serviced before sale, so we apologize for missing the mark. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Dan Morgan - Preowned Manager - 443-632-2981
Dealer lacking
by Jason on 09/10/2024I question how a dealership of this type would be so dis functional. My salesman Adam is great. However a dealership that cannot spell my name correctly, nor document my address correctly, and not calculate the numbers for an accurate… invoice is mind blowing. The delays in the purchasing process because of these issues are beyond frustrating. I certainly hope I receive a better experience with the service department when that time comes.Jason, I apologize for the errors and delays you experienced during your purchase. We strive to provide accurate and efficient service, so it's disappointing to hear about these issues. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Kevin Ferg - General Manager - 443-632-2921
I really DID "Experience Amazing" with this salesman and dealership!
by Trbeaux K on 09/05/2024Donnell did a superb job from greeting me as I walked in through the moment I drove away in my new RX 350. I am not an easy sell, ever. I had done my homework. This was my first Lexus experience. Previous cars include BMW, Audi and VW.… There was no sales pressure, just direct answers to my questions, provided with a patient, supportive demeanor. Bought in one state, live in another. No problem. Donnell worked out all the details with Mcquen in Finance to get it titled in my home state. Pricing was excellent. The number came in way below the best on line offer from other dealerships in my home state. This was the smoothest buying experience ever!Thank you for sharing your positive experience! We're delighted to hear that our team at Lexus of Towson made your first Lexus purchase smooth and enjoyable. Enjoy driving your new Lexus RX 350, and we appreciate the support!
Greg was wonderful. He was professional and patience with me.
by Lisa on 04/01/2024I would star review for Greg.All of us at Lexus of Towson are happy to see this wonderful feedback! Thank you, Lisa!
New Car
by Pete on 03/20/2024Very good experience. My salesperson Huntley came through with all his promises.Pete, we're thrilled Huntley hit the mark with 5-star service! Safe travels from all of us at Lexus of Towson!
Superb Dealership
by Lisa Ward on 02/21/2024This is by far the best dealership we have ever bought a car from. Our salesman Mike Crusoe was amazing. He walked us through the entire process and gave us 5 star service. He was excellent when it came to calling us back, answering our… questions and keeping us informed. We are out of state buyer so we were purchasing a car site unseen. He took several pictures and videos and that made us feel comfortable about buying from the dealership. The finance department (Mr. Weisfeld) got us a better rate than our credit union. We were having problems with our transport company and Mike helped us secure a company that delivered to our front door in 2 days. We highly recommend this dealership, the sales team, the finance team and the management team. Thank you 🙂Lisa, it's great to know that Mike and our team at Lexus of Towson were able to provide you with such a positive experience. We're glad we could make your out-of-state purchase as smooth as possible! Thanks for the recommendation - enjoy your new car!
Back 7 years later for another car from Lexus of Towson! Josh is the best!
by CMSmith on 02/01/2024Huge inventory with attentive n caring sales people!Thank you for your confidence in Lexus of Towson, and for your business. We are grateful to have you as a loyal customer! Enjoy your new ride!
LC500 - Got the Colors I Wanted!!
by Ed and Missy on 04/14/2023We were searching for an LC500 convertible in very specific colors. This dealer did not have it in stock, but found what we wanted and had it shipped to their dealership. Everything about this dealership is top notch (including the sales… staff) and no-nonsense. No lengthy extended warranty discussions!Our team is always happy to help you out! Thank you so much for supporting Lexus of Towson and congratulations on your new car!
Amazing Experience
by John on 01/31/2023Josh, our sales person, was great. He accommodating, professional, and efficient. We were in and out in record time with exactly the car we were looking for. Sales process was transparent and easy, without any of the usual nonsense. Kudos… to Josh and the sales team at Lexus of Towson.Hi John - We are so happy to hear that Josh and the team gave you a positive experience! Thank you for choosing Lexus of Towson and for sharing your support. Safe travels in your new car!
KUDOS TO GEORGE, JOE, AND CAIO OF LEXUS OF TOWSON!!!
by Len Kapcala on 01/28/2023KUDOS TO GEORGE, JOE, AND CAIO OF LEXUS OF TOWSON! We recently bought a new 2023 RX 350 hybrid SUV at Lexus of Towson and had a great experience! Initially, we met Mr. George Zicopoulos, a sales consultant, who was most helpful. He… informed us about the various cars which seemed to be of interest to us and arranged for us to take a test drive. Unfortunately, the car which we were most interested in was not available for a test drive but he told us when one might be available in the near future. Most importantly, he informed us that the RX350 hybrid was in high demand and that an option for obtaining one was to give a deposit to reserve one for us based upon a known allocation of such a car to Lexus of Towson or by specifying the the car we would like and letting him reserve the car for us when such an allocation was made to Lexus of Towson. Shortly thereafter, we spoke to George and he let us know that they had received 2 car allocations which might be of interest to us and that he had a new brochure on the RX 350 2023 line of cars. When we picked up the 2023 book, we received the specifications of the 2 recent car allocations and reserved one which was to be built in a few weeks and to be delivered some weeks later. We subsequently learned that there was a hiccup in our reserved car from the Sales Manager, Mr. Caio Da Cruz who apologized for the problem and assured us that he would focus on getting us the car we wanted by searching nationwide for a trade from another dealership of a car allocation of our desire. Soon after he called to inform us of the good news that he had located a car which we wanted and could reserve it and and negotiated a good price with us with some compensation for the hiccup which had occurred. A few weeks later Mr. Da Cruz confirmed that our reserved car had been built and was on its way to Lexus of Towson. A few days later we were surprised but delighted to hear from George that our car had arrived in Towson and could pick it up on the next day, approximately a month earlier than what we had initially expected. We were excited to pick up our new car and finalize the deal but had some anxiety about whether the everything would be as expected or not because we had not bought a new car for ourselves in many years and did not always have a good experience previously with the final purchase of a new car. However, much to our surprise, everything went as we had hoped it would be and we are happy to say that it was a great experience at Lexus of Towson up to the end of our purchase. George Zicopoulos showed us the car and spent quite a bit of time reviewing its operation including a lot of the technology. George also completed some paperwork with us and Caio Da Cruz, Sales manager stopped by to greet us. We subsequently completed the paperwork for the purchase of the car and and titling/registration and also reviewed options for an extended warranty very factually with Mr. Joe Sikorsky, Business/Financial Manager. Of great relief to us, the price for the car and money we owed was exactly what had been agreed to previously! Of additional note, there was a minor problem with the car but George assured us that he would address the issue and have the car ready for pickup the next day, which was the case! We love our new car and were most impressed with the great experience of this purchase at Lexus of Towson! At no time did we feel pressured by George Zicopoulos to do anything and found him to be friendly, pleasant, and always trying to be helpful in any way we desired. He also followed up with us a few days later with a call to see how we were doing and if we had any questions or problems with our new car. He also subsequently e-mailed us to offer us an opportunity to schedule a time with him to review any questions about operating the car. We consider that his behavior throughout the whole experience demonstrates that he is an outstanding and excellent sales consultant, and also a nice person! We also compliment Mr. Sikorsky for being so friendly, pleasant and professional with the final purchasing paperwork. Finally, last but not least, we were most impressed with Mr. Caio Da Cruz, Sales Manager, for the excellence he exhibited by apologizing and accepting responsibility with the hiccup with our originally reserved car, and for his exceptional diligence in finding us a car we wanted, and then negotiating a final price which seemed fair to us and also to Lexus of Towson. Overall, we found our experience at Lexus of Towson to be great and far exceeded what we had expected it might be for buying a new car. We look forward to our continued interactions with Mr. George Zicopoulos regarding learning about the car’s operation and extensive technology and also plan to have our car serviced there. We hope that out experience with the service department will be as great as it has been with the sales department. We highly recommend considering buying a car at Lexus or Towson and dealing with the people we have had the pleasure to meet and interact with there. Mary Ann and Len Kapcala, M.D. Columbia, MDHi Mary Ann and Len - We really appreciate you taking the time to share your thoughtful feedback. It is gratifying to hear that our team went above and beyond to ensure that you drove away with the right car for your needs. Thank you for choosing Lexus of Towson and safe travels ahead!
Easy and Fast
by Teetee on 08/22/2022Jonathan Butler was great salesman. Transaction was easy. Everything explained well. He went that extra mile for me.We couldn't agree more that Jonathan always goes above and beyond to make sure our guests are satisfied. Thank you so much for recommending Lexus of Towson and we wish you many safe and happy miles in the new ride!
2021 Lex
by Brian on 07/30/2022First class from start to finish would highly recommend this dealer to anyoneFirst-class service is exactly what we strive for! Thank you for the incredible recommendation and for trusting Lexus of Towson with your business!
Excellent experience
by Wendy McConnell on 03/04/2022George was a great salesman and they were able to find me the car I wanted in the colors I desired. George spent time going over all the details of the car before I left the dealership so I felt confident driving my new RX. Excellent… experience!Wendy, it's wonderful to hear that George oversaw such a successful car-buying experience! Thank you for the excellent review and for trusting Lexus of Towson with the job - we hope you love your new Lexus RX for many miles to come! Enjoy!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Portuguese
- Spanish
Congratulations on your purchase! We are happy to hear that you had a positive experience with Mike. Thank you for choosing Lexus of Towson!
by Lexus of Towson on 05/12/2025