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Lexus of Towson


1040 York Rd, Towson, MD 21204 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (12) No (3)
Service Rating
Recommend:
Yes (26) No (0)
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Dealership Sales Review

3 out of 5 starssales Rating
2010 Lexus
Written by Geo on 09/19/2024

The staff was nice, but disappointed in the condition of the car. Coming from a dealership, I expected the car to be serviced before I bought it. Maybe I’m delusional. The car looked great and drove great. But t I started to have an odd smell. Looking at the cabin air filter there was a mouse nest. I only know this because I looked it up. I thought it might have been insulation that was dropping. They did remove what I couldn’t and vacuumed the area with no charge, but it should have been completed before selling the car. The interior looked cleaned until you wiped it down. It was very dirty. Another issue I had, I asked for the Md inspection report and it took aver 2 months to get, only providing after I told them they needed to provide it or reinspect the car. This could have been because the brakes barely passed inspection. Only 4mm left. Looking at the brake gauge charts, that is when you need to replace them. I love the car, but will caution anyone buying from them to check the car throughly before purchasing. They did provide a free rental while they cleaned the car. Maybe I’m naive, but not happy I have to get the brakes done right after purchasing the car

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Lexus of Towson on 09/30/2024
Dealer Response
Thank you for sharing your honest feedback. While it's great to hear our team provided friendly service, it's disappointing to hear about the issues with the car's condition as well as the inspection report delay. We strive to ensure all vehicles are thoroughly serviced before sale, so we apologize for missing the mark. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Dan Morgan - Preowned Manager - 443-632-2981
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