BMW of Towson
Customer Reviews of BMW of Towson
Review type:
BMW Towson saves the day
by Amboyan on 05/27/2025I needed an emergency repair don on the Friday of a holiday weekend. They squeezed me in and got me in and out in the anticipated amount of time. It was such a relief. Excellent service.The Lloyd’s
by WLloyd21 on 05/26/2025The Towson BMW service department received our utmost attention. We encountered a nail in our tire, and our service representative provided a comprehensive discussion of the available repair options and their respective costs. The tire was… repaired in less than an hour, and we were additionally offered a complimentary car wash. The exceptional service we received was highly commendable, and we would unequivocally recommend this dealership’s service department to our friends and family members.BMW Service
by Lloyd21 on 04/21/2025BMW of Towson’s exceptional service included a thorough explanation of the repair process and complimentary beverages while we waited. The car was ready within an hour.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by JosephT on 04/24/2025Greg & the service team were fair, honest, and car now runs well.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service dept. Bmw of towson
by Joy Sunshine on 03/05/2025updated 03/13/2025Thank you Mckenzie for making my experience easy and convenient. Thank youHi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Quick and Efficient Service
by SteveLam on 03/03/2025They replaced a tire that was covered by warranty. Small item but I was in and out quickly and was provided with friendly service.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
fredekins
by fredekins on 02/21/2025Very diligent, courteous and competent.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome service!
by MMBrown on 02/12/2025updated 02/19/2025Edmunds was friendly, knowledgeable, and professional. He made sure that I was informed on everything that needed to be done including things that I hadn't thought about, like having my wipers changed. He was great to work with.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by BMoreChicky on 12/06/2024This dealership has great service advisors. I made an appointment the night before my requested appointment and requested a loaner. Upon my arrival, I was met at my car and greeted in the service bay then directed to my service advisor.… Within minutes, my advisor Terrence Savoy, warmly greeted me, got the paperwork ready and had a 2025 X1 ready for me. Terrence shared with me the extent of the work was pretty big and that he would keep in touch with me with updates. Terrence kept his word and my vehicle was ready based on the timeframe promised. I have utilized this dealership several times and have never been disappointed.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Nick Ruth is the best
by Lefty123 on 09/07/2024updated 09/19/2024Nick is the best service advisor that I have had the pleasure of meeting. He is extremely competent, knows cars and how they work, and is very efficientHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always a great experience
by Andrew B. on 08/19/2024updated 08/26/2024Never feel pressured to get another service performed. James is always thorough when explaining what services are performed and what services are need in the future.We are pleased to hear you had such a positive experience with us, Andrew! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service for brakes and seat sensor along key batteries
by Aminah1 on 08/01/2024Given reasonable price for sensor snd then next day it was increased by 800.00. Brakes not fixed. Batteries replacedHello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (667) 930-2458 at your earliest convenience to discuss how we can turn your experience into a positive one.
Chris Everitt of BMW Towson is phenomenal!
by Nana on 03/26/2024I had a frustrating experience with BMW of Silverspring when my new 2023 BMW X1 developed power system issues. Despite their condescending attitude and less-than-stellar performance, they claimed to have fixed the issue. However, it… reoccurred less than a month later. Seeking a better service elsewhere, I turned to BMW of Towson and had the pleasure of meeting Chris Everrit. Unlike the staff at Silverspring, Chris was exceptional in every way. He was friendly, knowledgeable, and genuinely cared about customer satisfaction. He provided frank and honest assistance without resorting to technical jargon or deceptive tactics. I highly recommend Chris for his professionalism, expertise, and customer-centric approach.Hi Nana, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Craig Cuocci
by Craig Cuocci on 02/18/2024Received another great experience at BMW Towson. From start to finish… the service writer, parts team (Reggie) and Mechanic (Tyler). Got me back on the road!Hi Craig, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Oil Change and inspection at Towson BMW in Maryland
by Dr Ken C on 12/13/2023Excellent experience. I was contacted throughout the process, giving me updates. Additional services were recommended which will help keep the car in tip top shape.Hi Ken, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Quickest Oil Change Ever
by X6Chick on 12/11/2023I scheduled an appt online and arrived about 30 minutes early. There was one advisor available to assist me as I did not schedule with a particular advisor. He got off at 3:30pm. Instead of passing me off to someone else, he was gracious… enough to take me. We shared a couple of jokes and laughs and I was out in under 40 minutes.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Appointment
by Dontae1499 on 12/02/2023The dealership found the problem which had an extended warranty by bmw and solved the issue. The only problem is no loaner was available in an urgent situation that called for me to immediately take my car inHi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (667) 930-2458 so we can assist you further.
Owner
by mglogan on 11/21/2023The service technician failed to put the oil fill cap back on. Driving down I 85 in NC the oil fill level warning came on. Luckily I found it on top of the radiator. I went to an Advance Auto Parts and they had synthetic oil. The manual… doesn’t tell you anything about synthetic. So, I called BMW of Towson and started on my journey of being bounced around. No one could tell me the oil spec or even care. After talking to 2 young ladies, finally a young lady by the name of Katlin helped me and went the extra mile for me! I got the spec 0-20 and on my way. She told me about the reset and measurement. On the first two attempts no one called me back.Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (667) 930-2458.
Disappointed with many aspects of service department
by EdwardinMD on 11/20/2023First BMW servicing at this dealership. No mats put on floors. Car came back smelling like tires and oil with windows down. Not the way it was dropped off. Asked if the car could be washed and was told unit was not working which is what… they have told me the past 3 times I stopped in for complimentary car wash. Service rep couldn’t answer any questions. Hmmm… Not nearly the standard I am used to from other BMW dealerships; rather surprised.Hi, we are deeply disappointed by your experience at BMW of Towson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
Great service
by Acrosenberg on 11/19/2023I was really impressed w the level of attention to the recent service I received on my 430i - they kept car until they figured out what was wrong. And Towson BMW gave me the courtesy of a loaner for the 10 days while they fixed the car.… Very impressed.Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Great service
by Steven G on 11/13/2023From the moment I was assigned a service advisor (Greg) to assist me until the work was completed and I picked up my car, I felt confident that my car was in great hands. I received a video of my car’s status and had all of my questions… answered promptly and completely. Thank you BMW for a job well done.Hi Steven, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/27/2025