Customer Reviews of Herb Gordon Subaru
Review type:
My go to Service
Excellent sales
by epark on 03/30/2015I just purchased a forester at this dealer. Sales staff, Gary was very pleasant to work with. It is not like old days when we used to tug with a sales staff as for the better pricing. My wife was not present when I test-drive the car. Later… several hours when my wife arrived to sign the paper, the car was washed and ready to drive home. It was very pleasant feeling. I could give 5 stars if the financing process speeds up. I had to wait for about 30 minutes, but once the paper was all ready, it would not take much time. Overall, it was very pleasant experience. Thank you Herb Gordon Subaru.Thank you for your earnest response epark. We appreciate your feedback and will be sure to share your encouraging thoughts with Gary and the team! If you should have any further questions or want a little more insight on your Forester, please dont hesitate contact us! We would love to work with you again soon.
Excellent customer service for critical repair
by Skye88 on 02/05/2015Our family, including people with disabilities, was traveling through this area when we heard a worrisome noise from our Subaru Outback. We called as the service day was closing, and were kindly assured that our car would be checked the… next morning when service opened again. When we arrived, we were warmly greeted and our car was inspected immediately. A major repair was needed, and the service department has had several men working to complete the extraordinary repair. Through all of this, we have been treated with the best customer service I can imagine. I recommend this service department highly!Greetings! Thank you for stopping by Herb Gordon Subaru. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please Like us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!
Great Salesperson
by VGR on 01/21/2015Our sales person, Rod, was pleasant and knowledgable and easy to work with which made the whole transaction non-stressful. We would definitely recommend himGreetings VGR! Thank you for stopping by Herb Gordon Subaru. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Great Service and Smooth Process
by lexidgordon on 01/11/2015We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the entire process easy and as smooth as possible. We love our new Forester!Thank you for your response Lexi Gordan. We appreciate your feedback and will be sure to share your encouraging thoughts with Lakshman Sukar and the team! If you should have any further questions or want a little more insight on your Forester, please don't hesitate contact us! We would love to work with you again soon
Stress free experience
by marylander5 on 01/06/2015My wife and I haven't bought a new vehicle in more than a decade so we entered into this new arena with some trepidations. Our concerns were totally unfounded. Jim Boratenski treated us like old friends and with absolutely no pressure… sales tactics. He simply showed us some cars and let us make up our minds. We chose a 2015 Forester and absolutely love the car. The fact that it handled our first snow of the year with flying colors while other cars were spinning their wheels makes it even sweeter. Based on our treatment, we will definitely continue to use this dealership for all of our maintenance needs.Herb Gordon Subaru is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2015 Forester. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Fantastic sales experience
by nymets69 on 12/13/2014I started out by using the USAA buying service and finally landed at Herb Gordon Subaru. After owning a 1998 Honda Accord for 239,000 miles, I test drove a Ford Fusion Titanium(2015), a Mazda6(2014), a Volvo S60(2015) and a Honda… Accord(2014). I did test drive a 2015 Subaru 2.5i premium, but, after hearing that the configuration I was looking for would not be available until the beginning of January, 2015. After hearing that, I decided to get the Honda, although the more I thought about it, the more I wanted the Subaru Legacy Limited 2.5i with Eyesight, Nav, sunroof and keyless entry. I kept looking at Truecar to see if the car would be available sooner. On October 4th, I called Mike Roy to ask about availability and he told me they would be available this month (Oct.). So, I drove to the dealership and put down a deposit on the car I wanted. I was told it would be part of the November allocation. My salesman was Jim Boratenski, and I could not have had a more pleasurable experience. From start to finish Jim remained a delightful person with my kind of humor. As antsy as I became about the arrival, Jim was always unruffled and pleasant. When he had news about the arrival (which was invoiced the last day in November) he originally told me that the factory had a penchant for invoicing within the month of allocation because it made sales numbers look as good as possible ... and he was correct. He sent me an email on Sunday, Nov. 30th saying the car would be good to go on Monday, December 1st. When I came out to Herb Gordon, my car was parked in front of the dealership. It looked better than I imagined it would. My car remains a wonderful car that I am still far from knowing how to use it. Jim introduced me to the Bryan Liddiard to consummate the sale. Bryan was another part of your dealership that continued to make this purchase fantastic. Finally, Jim took me around to the service area and finalized a totally extraordinary experience. When all of the human introductions were completed, Jim accompanied me to my car to show me how to use it. I remain extremely satisfied with my Subaru without any bit of cognitive dissonance or buyer remorse. Every time I get into the car I revel in the total satisfaction of "owning" such a fine conveyance ... the bank really owns the car, but I own the tires (I traded the Goodyear Eagles for Michelin Pilot Sport A/S 3s the day after picking up the car).Hello nymets69, Herb Gordon Subaru would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Jim and the team! Thank you again for your review.
Why I chose to drive 110 miles to buy my car
by Penna_Pat on 10/05/2014After test driving all the cars I was considering for purchase I got a quote from my local dealership, but discouragement in purchasing the car of my choice. In discussing with my son I contacted Rich Cross at Herb Gordon Subaru in Silver… Spring MD. The ease in getting the car I wanted, the professionalism and personal service offered, and a smooth transaction assured me that I would recommend this dealership and Rich to everyone!No Pressure sales
by jmlund1 on 09/30/2014The sales, finance, and service teams all were very helpful in getting us into our "new" used car. They worked with us over the phone and then in person. Very willing to go above and beyond what would normally be required of a dealer.Buying New Car was a good experience
by JnyB on 09/09/2014I hate to go to new car dealers, absolutely hate it. But my experience at Herb Gordon Subaru in Silver Spring was excellent. My salesman, Rich C, made sure that I was comfortable with the car I had chosen and Diego M, the finance man,… hooked me up with a payment plan I could live with. They also gave me a generous trade-in allowance on my 15-year old car. I would go there again and I would heartily recommend this dealership to all my friends.Great buying experience !
by newsubaruown on 09/02/2014Best car buying experience ever. My sales associate was Lakshman S, he was very helpful. Answered all of my questions. He as well as the other associated were very polite. Will definitely be recommending them to my family and friends.Excellent, no hassles or false information given. Honest employees.
by Matt21042 on 08/05/2014I recently purchased a 2015 Subaru WRX from Herb Gordon Subaru. The salesperson was Gary G. I had been searching online and doing a lot of pricing research and could not get a straight answer on pricing from a dealer close to my home. I… sent an email request to 3 dealers, and within 2 hours I had received a reply from Gary G telling me what my exact cost on the car would be. I put a deposit down and waited for my car - it was ordered custom from the factory in Japan so it took about 3 months to arrive. This car was in very high demand and I was told up front how long the wait would be, so no problem there. Once the car arrived, I went to the dealership and there were no hidden gimmicks, pricing tricks, etc. Gary was true to his word and the car cost me exactly what I had expected it to. I also had a pleasant experience with the dealer's finance manager, Brian. He represents several different banks and credit unions and was able to get me the same 1.99% financing that I would have gotten had I taken the extra time to go to a bank or credit union. He was also up front and zero pressure about extras such as the warranty and other available "add-ons". My total time at the dealer when I went to pick up my car was about 90 minutes. So far, 2 weeks in, I am absolutely loving the car. My wife test drove a 2015 Legacy and has ordered one as well. These are our first of hopefully many more Subaru vehicles. I would recommend Herb Gordon Subaru, and Gary G in sales, without hesitation.Outstanding experience
by forester9 on 07/25/2014This was my second Subaru purchase from the same dealership. When I arrived at the dealership the sales rep I had been dealing with via e-mail was busy with another customer. Rather than leaving me to wait, he went and got another sales… person, Charles B. Charles was top notch. He was very friendly, courteous, knowledgeable and never pressured me on any point. He went over and above to make sure I had every opportunity to test drive the vehicles I was interested in. I wanted to test drive a CrossTrek but unfortunately none were prepped for a test drive so I made arrangements to come back in a couple of days. When I returned, the dealership still had not prepped any of the CrossTreks, so Charles went to the Service Dept to get one prepped. In the mean time, I test drove a Forester. When I returned, the CrossTrek was ready to be driven. Thanks to Charles and the Service Dept for getting the CrossTrek prepped. Once I had made my selection, I discovered that my loan had already been approved and dealt with Brian to finalize the paperwork. Brian was very efficient, professional all the while having a wonderful sense of humor. There was no pressure here either to purchase any "add ons" - only advice. With all the paperwork having been completed and my car ready to go, Charles went over the various features of the car being sure I understood everything including offering to set up the Bluetooth capability. I don't know if other dealerships offer free loaner cars but Herb Gordon does. Charles has made an appointment for me with the Service Dept to put the protective coatings on the paint and cloth seats and to have the loaner car ready when I arrive. While I've not dealt with the Service department yet for this vehicle, I always found this department to be thorough with my previous Subaru. Overall, my experience with Herb Gordon Subaru and all of its staff from the receptionist, to the sales personnel, to finance and service was a seamless pleasure. Thanks to all.Good morning. In response to your review, I want to take the time to thank you for praising our dealership. Herb Gordon Subaru works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youÂve provided us with exceptional positive feedback. Please donÂt hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
Pleasant Car Buying Experience
by SubaruNeophite on 06/21/2014Herb Gordon Subaru sales associates provided me with all information needed to make my car purchasing experience smooth and exceeded my overall expectations. I would highly recommend this dealership to my family & friends.Herb Gordon Subaru appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Thank you again for the highly praised feedback.
Buying a New Car
by happylady4 on 06/17/2014Great experience with salesman, Gary G. My kind of salesman, knowledgeable, friendly, and a good sense of humor. No pressure. I would recommend Gary and Herb Gordon Subaru to anyone.I love my 2009 Forester
by patsyb on 04/26/2008I had a great experience working with Mr. Sukar, he was very professional and non-threating. And those are qualities that I very much appreciate. Especially since buying a car is a major investment I feel like I made the right choice to go… to "Mile One Herb Gordon. Very nice people there.Quick and Easy
by John32tls on 03/05/2014updated 06/10/2025Had a great experience at Herb Gordon Subaru. They were supposed to be closed and was super happy to see them open on Sunday. The deal was very quick and easily negotiated. They were able to get me the interest rate that I wanted. Our… salesman was Rich.Thank you for your earnest response John. We appreciate your feedback and will be sure to share your encouraging thoughts with Rich and the team! If you should have any further questions or want a little more insight on your vehicle, please dont hesitate contact us! We would love to work with you again soon. [HTML removed]
I like the No Pressure salesmanship
by pataylo on 09/16/2013updated 06/10/2025The Sales Consultant was knowledgeable and quick with advice (both to buy and to not buy) when asked for recommendations on options. The dealership offered extended warranties and other high profit coverage policies, but when I said no,… that was that - no pressure. This is the second car we've bought from Herb Gordon, and they're top on the list for the next time we're shopping.New Car Purchase
by Pat_Van on 08/12/2013updated 06/10/2025I recently purchased a 2014 Subaru Forester at Herb Gordon. Rich C. was my salesman and he did a fabulous job! I wasn't sure if I wanted the Outback or the Forester. Rich described the features of both. I liked being able to test derive… both cars on my own without a salesman accompanying me. When I decided on the Forester I had to decide to wait for the 2014 or go with the 2013. Rich walked through the features of the 2014 in a no pressure fashion. I took a couple of weeks to look at 3 dealerships checking price and service record. Rich stayed in touch but never pressured me to make up my mind. When I finally decided on Herb Gordon he worked out the price and details and always followed up on questions promptly. When I went to pick up the car he gave me a very good orientation to the vehicle and walked me through all the manuals and warrany information. I was very satisfied with Herb Gordon Subaru and credit Rich C. with creating a very pleasant car buying experience.Good afternoon Pat. In response to your review, I want to take the time to thank you for praising our dealership. Herb Gordon Subaru works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again, have a great day and enjoy your new Forester!
Purchase of 2015 Forester
by amhf on 05/27/2014updated 06/10/2025I want to commend Gary G on being a great salesperson. We were not sure about purchasing the 2015 premium Forester when we arrived at the dealership, but after speaking with Gary G we became convinced that this vehicle was the right one.… Thank you so much--we love the car!Purchase of Impreza Sport Wagon
by 1st_Subaru on 08/02/2013updated 06/10/2025I have just purchased a 2013 Impreza Sport Wagon from Herb Gordon Subaru. Salesman Lakshman S. was knowledgeable, helpful, and professional, and a key reason that I bought my car at this dealership. All aspects of the transaction went… smoothly.Herb Gordon Subaru is happy to hear you had such a smooth experience at our location and we are thankful for your kind review. We are glad that Lakshman was able to assist you and we will be sure to let her know your satisfaction with her services. Please don't hesitate to stop in!
Hooked on Subaru
by eckypting on 04/21/2014updated 06/10/2025It was a pleasure working with Jim B. to purchase my 2014 Impreza WRX. He had his work cut out for him since it was the end of the model year, and pickings of my preferred WRX Limited Hatchbacks in a 200 mi. radius were slim and going… fast. Indeed, Herb Gordon had none, but Jim knew my basic interests, and despite a few initial dead ends pursuing cars that had already been sold, he was able to locate one and work a transfer with another dealer, and bring it in for the sale.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
by Moses Jenkins on 06/19/2024