Herb Gordon Subaru

This was my second Subaru purchase from the same dealership. When I arrived at the dealership the sales rep I had been dealing with via e-mail was busy with another customer. Rather than leaving me to wait, he went and got another sales person, Charles B. Charles was top notch. He was very friendly, courteous, knowledgeable and never pressured me on any point. He went over and above to make sure I had every opportunity to test drive the vehicles I was interested in. I wanted to test drive a CrossTrek but unfortunately none were prepped for a test drive so I made arrangements to come back in a couple of days. When I returned, the dealership still had not prepped any of the CrossTreks, so Charles went to the Service Dept to get one prepped. In the mean time, I test drove a Forester. When I returned, the CrossTrek was ready to be driven. Thanks to Charles and the Service Dept for getting the CrossTrek prepped. Once I had made my selection, I discovered that my loan had already been approved and dealt with Brian to finalize the paperwork. Brian was very efficient, professional all the while having a wonderful sense of humor. There was no pressure here either to purchase any "add ons" - only advice. With all the paperwork having been completed and my car ready to go, Charles went over the various features of the car being sure I understood everything including offering to set up the Bluetooth capability. I don't know if other dealerships offer free loaner cars but Herb Gordon does. Charles has made an appointment for me with the Service Dept to put the protective coatings on the paint and cloth seats and to have the loaner car ready when I arrive. While I've not dealt with the Service department yet for this vehicle, I always found this department to be thorough with my previous Subaru. Overall, my experience with Herb Gordon Subaru and all of its staff from the receptionist, to the sales personnel, to finance and service was a seamless pleasure. Thanks to all.