Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Sales Review w/ Nate
by Shamail on 10/23/2022Other shoppers should know that this dealership communicate very well and they are not hiding anything.Hello Shamail, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Shop here if you’re in the market for a vehicle!
by Denzel White on 10/15/2022My experience with this dealership was very exceptional. I had the pleasure to work with Mr. Nate Vitek, who took care of me and my needs with the utmost sincerity, and also Mr Pedro Delgado, who helped find the best financing options… available. I told Nate my budget and he found a car that was just within my range. After test driving the car and coming back the dealership helped me find the best possible finance option. This was not something I expected from the dealership, so I was pleasantly surprised. I was able to walk out the next day with the keys in hand. My experience at this BMW dealership was refreshing and I would recommend anyone shopping for a vehicle to stop by and have a chat with Mr. Nate Vitek, and the awesome team at BMW of Silver Spring.Hi Denzel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Recommended!!
by Yas on 10/14/2022My experience at BMW of Silver Spring was top notch from start to finish. Lonnie from sales took me through the whole process from the test drive to getting the deal done. And I worked with Pedro from finance to close out my loan smoothly.… Highly recommended.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Awesome Experience
by anthonyttks on 10/05/2022It was certainly a pleasant experience collaborating with Mr. Askew to purchase our 2022 BMX x4 M40i. Mr. Askew was knowledgeable, professional, and efficient with the process. He answered any questions that we had and expedited some… processes so that with complete our transaction in a timely manner. We live in Virginia, and we would drive to wherever Mr. Askew was selling cars to utilize his services.Hi Anthonyttks, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Great Experience
by Caleb on 09/26/2022Very great experience with Nate and Gen at BMW Silver Spring! They couldn't have been better during my purchase of a 2023 BMW 330. Highly recommend.Hi Caleb, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Excellence Embodied - Highly Recommend!
by Pierre on 09/20/2022Thank You! Thank You! Thank You! I am by no means new to car buying and know very well how stressful and anxiety inducing the process can be especially when buying from a “Big” or luxury car dealer; none of those anxieties or stress… triggers were found at BMW of Silver Spring largely in part to Harold and Aaron. I’m a 4x returning customer for a reason! Thanks to them I was able to get the fully loaded X5 I had been eyeing for a while and make it work in my budget without any of the typical pressures associated with dealerships in general. Hands down an optimal car buying experience, professionalism, friendly, and efficient - I recommend Harold to help you find your car and Aaron to close the deal!Hi Pierre, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Wonderful experience with Nate
by Ruby on 09/19/2022I had a very good experience with Nate in the purchase of my 2023 i4. I initially requested information / test drive from another local dealership and they were not consistent in communication so it never happened. However, Nate at Silver… Spring was very professional and knowledgeable about the car. After our initial test drive he helped me with customization and placing my order. He kept me informed throughout the process and was always realistic with delivery expectations, which I more than appreciated. When I picked up the car, he made sure I was satisfied and was very patient. I am extremely happy that Nate was able to assist me with my first custom build order. I am enjoying my car so much!Hi Ruby, congratulations on your new vehicle, If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you!
by Melissa G on 09/10/2022Ron Askew was fantastic and helped me get just the car I wanted. He is a pleasure to work with and just a nice guy. Highly recommend him and the team.Hi Melissa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Highly recommend Nate Vitek
by Rob on 09/06/2022Great experience with Nate and this dealership. No pressure. Answered all our questions and delivered the car on time. Would come back to him and this dealerHi Rob, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any further questions, please don't hesitate to reach out! Take care!
Excellent Service
by Happy Customer on 08/28/2022BMW of Silver Spring offers excellent service at all times and in all departments. We have purchased multiple times with Miguel Mendez and will continue to do so in the future. He is always available and responds to our calls right away.Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Awesome service
by Kelvin smith on 08/16/2022The dealership is very people friendly. I built and bought a BMW X6 and my sales representative Nate Vitek made it super easy. Nate kept me up to date with the entire process.Hi Kelvin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Seamless and Enjoyable Experience!
by Sammy Gupta on 07/25/2022David Davila was informative and patient as I shopped for a car. He helped me drive out with my i4 e40. The experience was enjoyable and seamless. 100/100Hello Sammy, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
I love my 2022 X2!
by Roxanna Norris on 07/07/2022This is my second time getting a car from this dealership. As soon as I walked up I was greeted by Lonnie. He made my experience so seamlessly, I traded my 2013 5 series for a 2022 X2. Lonnie even made my husband want to trade his X4 too!!… He will come back and will be asking for you Lonnie :). The X2 is so much smoother that my 5 series but it was time to trade it in. Definitely down graded from a 6 cylinder to a 4 but with the gas prices right now I’m loving it. Even though the 5 series has that power when you hit the gas the X2 doesn’t stay behind it has a kick to it. Overall, I’m very much happy with my trade and Lonnie made it so much better! Gen (finance) too can’t forget about him he’s awesome!Hi Roxanna, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good News Update
by Lavonnie Matthews on 07/01/2022updated 07/06/2022I originally wrote them a negative 1 star review. However, upon further investigation, It was discovered that the cause of the delay was actually due to the error with the DMV and not the dealership. They actually did quite an excellent… job in trying to make things right, but some aspects were literally out of their hands. I appreciate Matt for handling everything with grace. My apologies, and I would definitely recommend this place to anyone looking to purchase a BMW!Hi Lavonnie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Great Car, but Buyers Beware
by Lavonnie Matthews on 06/28/2022My name is Lavonnie Matthews, and on 3/24 I purchased a vehicle from this dealership. I am in love with the car purchase itself (2018 430i gran coupe) but very dissatisfied with what has happened since my purchase: 1) The car was… initially purchased 3/24 and the registration for that updated vehicle wasn’t issued until 6/14, after having to make repeated follow ups via phone and e-mail. 2) On 4/22 I paid the dealership $321.89 as a separate transaction to process the property taxes for that vehicle on my behalf. The manager promised me in writing on 6/23 that the property taxes were paid. As of today (6/28) it still has not been completed. 3) Per the direct orders of the dealership, I switched my insurance from my old vehicle over to my new vehicle as soon as the new car was purchased. Following those instructions resulted in me getting a fine from my North Carolina DMV for “driving my old vehicle without insurance.” 4) On 6/9, less than three months after my purchase, I go to a different BMW dealership in my NC homestate to tend to a punctured front tire. It's being recommended that I also replace both the rear tires soon at the cost of $730.73. I inquired about it (I wasn't expecting brand new tires of course, but I also wasn't expecting to need to replace my rear ones so soon) and was told by BMW of Silver Spring that's acceptable because the tires passed MD state inspection. I do additional research on the matter and It turns out that the requirement for tires to pass is merely that the tires be at least 2/32”. BMW of Silver Spring was able to get me a refund for the DMV fine and the manager did promise a complimentary tire diagnostic when I return to MD so I can see exactly how soon my tires need to be replaced. He also did promise in writing to price match with the NC dealership that I took it to. I appreciate those efforts, but I'm still incredibly frustrated with this experience overall. As a matter of fact, I am still writing this lengthy review because: 1. Currently $321.89 of my money is unaccounted for, and has been since 4/22/2022. It is now 6/28/2022 2. I now have to plan to replace two tires somewhat soon, per the recommendation of BMW. This is now going to be a $730.73 expense that I was not given full disclosure about prior to purchasing the vehicle. At the very least, full disclosure would have been nice so that I could better plan accordingly. I escalated the issue to BMW corporate already and am waiting on follow-up from them. I am also heavily considering filing a consumer complaint with the Maryland Attorney General because I am deeply bothered by all this!It turns out that the delays were caused by the DMV and not the dealership! The dealership actually worked very hard to try to make things right, which I now realize now that we have gotten to the bottom of everything.
Ron Askew, you rock!
by Loretta on 06/15/2022For those in the social media world, if you are looking for a BMW, go see Ron Askew at BMW in Silver Spring, MD, he is a phenomenal salesman. He is kind, considerate and patient. He is not pushy or rude if you decide not to buy. Check… him out!Hi Loretta, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent buying experience with Nate Vitek
by RXM on 05/03/2022Searching for a new car at a time when supply chain issues and high demand predominate is no easy task. Working with Nate Vitek however made the process as smooth as possible. He's well organized, transparent, responsive, and informative.… I also felt he was genuinely interested in my happiness with my purchase and cared about a good outcome. I strongly recommend woking with Nate Vitek on any purchase!Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Pick Nick to help find your next BMW
by Patrice on 04/27/2022This was my very first time at a BMW dealership so I didn't know what to expect when I first got there. Nick was assigned as my sales associate and was nothing short of amazing! Even my 12 year old daughter made a comment on his… professionalism. Nick was patient with answering all my questions, extremely knowledgeable on BMW vehicles and most importantly, didn't try to up sell me on a more expensive car. He helped me with the features on the car and the app! I would definitely recommend him as your next sales associate and BMW of Silver Springs your dealership to visit.Patrice, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
New KIA
by Ricardo on 04/19/2022Harold Shelby did an amazing job, he gave us time to decide and ade the process of buying our car easy. Pedro Delgado too made the financing process smooth and easy. I would definitely recommend him and the staff at BMW of Silver Spring.Hi Ricardo, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Go see Lonnie at BMW of Silver Spring
by Federico S on 04/18/2022I bought a car from Lonnie. He not only is a very friendly salesperson, but he knows what he is doing and has extensive experience. You will not regret it, go see Lonnie and get your first/next BMW in a stress-free experience.Hi Federico, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Experience was great with Nate!
by Hakim B on 04/18/2022After ordering my BMW X7 through another dealership, I was told I wouldn't get the vehicle for another 2 months. I joined a FB group for X7s and a member suggested I reach out to Nate Vitek at BMW of Silver Spring to see if he could get me… a quicker delivery date. I reached out to Nate and he immediately stopped what he was doing and helped me quickly get an order in and within a day I had a production number. The vehicle arrived in less than a month, just on time for my wife's birthday!! (it was a gift for her). When I went to the dealership to pick up the vehicle, the process went smooth and the finance manager didn't try to pressure me into getting any extra warranties, but he took the time to explain my options to me. Nate walked me through the entire vehicle and explained all of the different options. He even told me I could bring my wife back so that he could explain everything to her as well. I couldn't have asked for a more seamless and quality experience! Happy to have our first BMW!Hi Hakim, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025