Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
BMW of Silver Spring’s 5 star customer service
by Awesome on 10/01/2019BMW of Silver Spring has impeccable customer service as one of core values. This is made obvious from the moment you walk in.Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Andy Alexis Sr Best BMW Salesperson
by Andrea on 09/30/2019I’m a repeat customer of Andy Alexis Sr. and the reason is that he knows his customers and exactly the vehicle you are looking for with superb customer service. He’s your personal shopper which is what any busy client needs. He simply… makes buying a BMW seamless and easy. Again that personal touch and longevity at BMW of Silver Spring speaks for itself. Please see Andy on your next visit.Andrea, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
Best first experience I’ve ever had
by rrivas on 09/29/2019I pretty much knew what I wanted to get but I wouldn’t say I have the best credit. Karen took her time to explain the process to me being that this was also my first time buying a car. Her customer service skills are phenomenal not only… does she have so much patience (giving the fact that buying a car is an all day thing) but she is the most sweetest and caring person. She actually cares! Most sales reps will just say “Sorry, you don’t qualify...goodbye, have a nice day!” or if you don’t like your car note they’ll just rush you to leave and that’s it. Karen will actually try her hardest to get you the best APR or try and get you a decent car note with the car you want. I was shocked when I got approved with the car I wanted and I was blessed to have someone like Karen be the person to help make that happen. I would definitely recommend anyone that’s interested and wanting to buy a car to go to BMW of Silver Spring and ask for Karen Hubert! You will love her! Best experience I’ve had buying a car for the first time, thank you Karen!Rrivas, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Buying BMW
by sterskin on 09/27/2019Overall impression - Professional, attentive, patient. No pressure sales advisor Karen Herbert, and sales manager; very grounded and transparent; was buying used BMW, and tried multiple cars before making final decision. Came over to the… dealership several times and Karen Herbert was always patient and very friendly and no pressure person, gave a lot of useful information to pay attention to when making decision. She followed up with the emails after each visit and was providing as much information about the cars as possible. Sales manager was extremely friendly and very helpful clearing some of the questions I had. Once the deal was done, all the other parties, finance, car cleaning and check out were done fast, great and without any issues. Definitely recommend this dealershipThank you for your high star rating. We're happy to see that your experience with us was excellent! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best of the Best
by Roamn2 on 09/26/2019I can’t say how truly happy and excited I am that I went through Andy A. at BMW of Silver Spring, MD for my purchase. I’m not usually the one to write reviews, but I felt compelled to advise everyone that this is the guy you should seek.… From beginning to the end, the transaction was smooth and clean-cut and that’s what I like. No hidden scams, no hidden agendas. Also, I purchased a Jeep Grand Cherokee off the BMW lot, and I received the same care and service as if I were purchasing a BMW. The atmosphere is warm and friendly, very clean, and knowledgeable staff. So, even if you’re not in the market for a BMW, check out their other used vehicles to ensure you’re getting top level service and worry-free pricing. Thanks again Andy for everything, greatly appreciate the experience.Hi! Thank you for your feedback. We're thrilled you found Andy knowledgeable and the whole experience pleasant and easy. We strive for a high level of customer satisfaction in all aspects of our dealership. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Great Experience
by Kai B on 09/25/2019Awesome experience, Tae is an excellent sales rep as this is the 2nd car I have purchased from him. Definitely recommend and will be back to see him again.Kai, thank you for your kind words and congratulations on your new vehicle. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a wonderful day.
One of a Kind!
by KC on 09/24/2019I’ve been car shopping for an entire year, from foreign luxury brands to your standard American car. I have never met a better sales associate than Alejandro at BMW of Silver Spring! He is honest, patient and a true gentleman. It’s rather… difficult finding associates that respect the knowledge and confidence of a young woman buying a car. Never in my life have I been offered such outstanding hospitality. Alejandro is extremely personable and you will not regret working with him. No tricks, no gimmicks! His transparency makes you feel comfortable in making an informed decision about your needs. Thank you so much for time, it was great meeting and getting to work with you! All the best!Exceptional
by miwicker on 09/23/2019I found a vehicle online and scheduled an appointment for a test drive. The assigned sales person, Andy Alexis, Sr was great! He was very helpful and knowledgeable on the vehicle I purchased. He ensured I walked out of the dealership… with a vehicle that day. The other staff were very pleasant and helpful as well. I would recommend this dealership to anyone looking to purchase a vehicle!Great Service
by Ndubuisi Iwuala on 09/21/2019Great customer service. Ron Askew worked with us to ensure we would walk out with the vehicle of our choice. Highly recommend. Julia Plummer was also a very nice person to work with. Broke down everything and made us feel comfortable.Hello Ndubuisi, thank you for taking the time to comment on our staff's great customer service! We're glad we could assist with your purchase, and we hope you continue to choose us for all your automotive needs. Thanks again!
Second time around
by Steveo575 on 09/12/2019Ron, Joanna and Andrew were the best! 3 years ago, they helped me get into an awesome 440, and now they helped me out with turning in my lease and getting into a new M4. They were simple to and easy to deal with, no back and forth, and… quick! I recommend working with Ron if you are considering a BMW!Steve, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
by Platypus721 on 09/10/2019Just purchased 2020 230 i xdrive coupe. Andy Alexis helped me orer what I wanted from Germany and track it from factory to pick up at dealership. Great experience. Kudos to Andy.Hello, we're happy you found Andy to be so supportive during your sales experience here at BMW of Silver Spring! If you're ever in need of more help, please let us know!
Recommended!
by 8400rpmM3 on 09/10/2019This was the simplest, fastest, and most pleasant experience I have had with a dealer! Kan and the team were great. My M3 is perfect! I recommend you see them for your next BMW.We are pleased to have provided you with such a pleasant experience! Please don't hesitate to reach out to us if there's anything more we can do!
Excellent car buying experience
by Sri on 09/05/2019Overall experience was very positive; courteous staff and great showroom. I worked with Scott Sohn (client advisor) to purchase a 2019 X5. Scott was very customer obsessed, knowledgeable, and patient. He explained every detail in the… vehicle, walked us through other models so we can compare, helped with price negotiation, and worked with us on financing. Post purchase, Scott kept in touch and helped with registration, tags, etc. Truly appreciate Scott's help!Congratulations on your new vehicle, Sri!In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad that Scott could help you! We hope you continue to choose us for all your automotive needs! Take care!
outstanding place to lease bmw
by StephenF on 08/30/2019Patient and expert Karen Herbert made leasing new BMW possible and a pleasure.We appreciate your positive review about your recent experience with us. We hope to see you again soon!
BMW
by Ron99 on 08/22/2019updated 08/29/2019My experience with Ron was great. He made sure everything was done properly and he took great care of me. I would buy from him again. I will refer everyone I know to him.Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. Take care!
Great customer service!
by drmsmith on 08/28/2019I needed to get a new car quickly and Ron Askew was wonderful again (second time I've worked with him). He listened to what I wanted and knew exactly what to show me so that I could get in and out with ease. He was very good at working… within our budget to get us the best deal possible. Highly recommend.Hello, thank you so much for your feedback! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!
Another great experience
by 330iZHP on 08/28/2019My wife and I purchased another BMW this week. I have a long time relationship with this dealer back to when it was part of the Tischer family. Max Moyer was our salesperson. He gave us all the time needed talking with us, testing… various models and drivetrain options, and answering questions. We never felt the pressure of “making a sale”. I highly recommend reaching out to Max if you are in the market for a new or used BMW. Further, my experience with the service department with past vehicles has been great. They have always been helpful and understanding of my requests. The parts department is very competent. Especially Jason Reighard and Evan Winstead in the internet sales division. Very competitive pricing working with them as a team.Hello, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectation. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Great Experience
by JRJB on 08/25/2019We had a great experience working with BMW of Silver Spring and Andy Alexis to order a 2020 BMW X5. Andy is extremely knowledgable, straightforward and easy to work with. He is responsive and on top of all aspects of the deal. It was… very smooth process and we absolutely would go back to Andy next time we are in the market.Hello, thanks for your praise and kind comments about Andy! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BMW M340 Purchase
by obimmer on 08/22/2019Great car buying experience here. Silver Spring always has the best prices in the entire DMV region. Len was also a great salesman. Very patient and very passionate about what he does. It’s always refreshing to see when someone truly enjoys… their job.Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Test Drive
by Jeremy on 08/08/2019Alejandro jumped in last minute to help with a test drive. Extremely knowledgeable and willing to help! Would definitely recommend Alejandro to family and friends - great customer service!Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent Experience with Lonnie
by DrewDC on 08/07/2019Lonnie Overby was the salesman I worked with and he was phenomenal. Lonnie was professional, easy to work with, accommodating and made the process as easy and quick as possible. I would highly recommend the BMW Silver Spring dealership… and Lonnie's services to anyone.Hi, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025