BMW of Silver Spring

I pretty much knew what I wanted to get but I wouldn’t say I have the best credit. Karen took her time to explain the process to me being that this was also my first time buying a car. Her customer service skills are phenomenal not only does she have so much patience (giving the fact that buying a car is an all day thing) but she is the most sweetest and caring person. She actually cares! Most sales reps will just say “Sorry, you don’t qualify...goodbye, have a nice day!” or if you don’t like your car note they’ll just rush you to leave and that’s it. Karen will actually try her hardest to get you the best APR or try and get you a decent car note with the car you want. I was shocked when I got approved with the car I wanted and I was blessed to have someone like Karen be the person to help make that happen. I would definitely recommend anyone that’s interested and wanting to buy a car to go to BMW of Silver Spring and ask for Karen Hubert! You will love her! Best experience I’ve had buying a car for the first time, thank you Karen!