Customer Reviews of Mercedes-Benz of Hunt Valley
Review type:
Coming back here for my AMG
Coming back here for my AMG
by Dj Skinner on 05/24/2025Came in to look at this used car and was met with Justin. He had reached out a couple days prior to schedule an appointment after expressing interest online. He even emailed me a short video of the car👌🏾. Drove perfectly, extremely low… mileage. The car was a great deal. The process was quick, 2-3 hours, experience was great! He was even cool enough to drive with me back home to grab something - in the car i would be buying. That was the real test drive 😎 definitely recommending Mercedes-Benz of Hunt Valley. Thanks Justin and Khaliq!Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Hunt Valley and we hope to be of service again in the future.
Always a class act!
by MoSwagg on 09/09/2024Sam is the man over at Hunt Valley Mercedes! He worked on a major project previously so when I had a need I automatically called him! He and the Staff over there are amazing and they do great work! 👍🏾 I definitely would recommend their… services!Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hunt Valley Mercedes Benz
by Bbrooke on 08/26/2024Jim Lorditch and his service team went above and beyondHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
On Time and hassle free
by Happy300GLC on 07/20/2024I brought my car in for a warranty repair. My appointment time, as well as, my completion time were honored. The repair resolved the issue.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Awesome salesman
by Ashlenyc on 06/03/2024My salesman Dwigrh was very patient and took the time to help me find the right car, he is super knowledgeable about cars I learned alot from him. Would definitely recommend this salesman and the dealershipHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
So happy I went to Mercedes-Benz of Hunt Valley
by Lois Rutherford on 05/14/2024This was the easiest car dealership I have worked with and I have worked with a lot of them. It was a smooth transaction and the staff was very helpful. Ask for Mitchell Stainback he is the BEST salesperson and made my purchase a delight… and not a headache. Thanks again Mercedes-Benz of Hunt Valley I will be back.Hi Lois, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out to us if there's anything more we can do!
Excellent Attention to Detail
by JTM on 05/08/2024This dealership provided incredible service. From the Sales Associate to the Finance Director to the Manager, each employee was candid, forthright and flexible. If an issue arose, it was immediately dealt with in a fair and reasonable… manner. I could not have asked for a better experience. Thank you!!!Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My review
by Ed on 03/29/2024Excellent salesman, finance and sales manager all made my first Mercedes Benz purchase a pleasure. Helped me all the way and got me into the perfect car for meHi, we appreciate you taking the time to leave us a response, Ed! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Mercedes Lemon
by MB-Lemon on 03/08/2024The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement… vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.Mercedes Benz Lemon
by MB-Lemon on 03/08/2024The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement… vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.Accuracy in prices quoted.
by Kellib1996 on 02/07/2024All pricing was correct without a lot of haggling and back and forth. The finance manager was able to get me the best rate possible and it was lower than my pre-qualification approval.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
service for 450GSL
by CWCJDC24 on 02/05/2024Receptive and welcoming staff, John Hutchins is outstanding as a facillitator, Tire pricing is significantly abouve competitionHi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out to us if there's anything more we can do!
Good dealership to deal with!
by Ed Hale on 11/15/2023Just bought my Mercedes and my experience was great. The sales staff and management were easy to talk to and they made the deal easy. The facility is very nice and they have a comfortable lounge area.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Engine work cylinders replaced.
by Lloyd Jones on 10/23/2023completed on time with expert recommendations.Hi, we appreciate you taking the time to leave us a response, Lloyd Jones! If you ever need help, just give us a call. Happy motoring!
New key purchase
by Joe Clark on 10/18/2023I lost my spare key and bought a new replacement from the dealer. Mercedes HQ is very strict about the process but the dealer made the replacement easily and quickly.Hi, we are pleased to hear you had such a positive experience with us, Joe! Don't hesitate to call us if you ever need anything. Be safe on the road!
Disappointed Senior
by Cathy65 on 10/03/2023Very Disappointed. My husband and I purchased a vehicle from AutoNation in Cockeysville MD. I was asked by the sales person to pickup the payoff check instead of having it mailed to the dealership. I explained our current vehicle was not… working and we had taken the rental car back. The sales person asked if I would be willing to take an uber or lyft to pickup the payoff check. He said that the dealership would reimburse me. The day we took possession of the vehicle they didn't give me the check. The sales person then told me they would mail the money to me. I was excited about picking up the car and said ok. Since then I have contacted their management and finance dept. more than 3 times and it has now been a month and they have not honor that agreement. We are senior's and we don't appreciate being lied to or having a dealership take money.Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (410) 306-7080 -- we hope to hear from you soon.
Service department laziness
by Emmanuel on 09/24/2023I came in to get my car looked at because water is coming through my headliner and it has damaged some components of the car the dealership said i need my windshield replaced but it’s actually my sunroof drains and that’s what my insurance… told me so now i still have to wait to see who’s going to cover this cause i bought the car from the dealership less then 3 months ago same dealerHi Emmanuel, we are deeply disappointed by your experience at Mercedes-Benz of Hunt Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 306-7080 to discuss what we can do to help.
Service repair
by J Hawkins on 09/06/2023Working with Sam was great in and out service kept me notified great experienceHello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service ever!
by Tommyr1k on 08/29/2023Absolutely the best service I’ve ever had. No doubt these people know how to wow a customer. The service was quick, easy, and the technician did an amazing job fixing my vehicle.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Service at Mercedes Benz of Hunt Valley
by William on 08/28/2023Great service! Fast and thorough.Hi William, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Work
by Queen Bee on 08/28/2023I have nothing but praise for this establishment. Whenever I go there the staff is always friendly and the service is impeccableHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz E-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Hunt Valley and we hope to be of service again in the future.
by Rose Schmidt on 05/27/2025