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Customer Reviews of Mercedes-Benz of Hunt Valley

4.6
Overall Rating
(11)
Recommend: Yes (10) No (1)
Write a review: Sales | Service
sales Rating

Mercedes-Benz of Hunt Valley

byJim & Erin Won 10/02/2018

My wife and I recently purchased a new GLE 350 and had a wonderful experience with a truly dynamic sales team. We had the pleasure of working with Andrew (Sales) and Sam (Product Guru). Both of them demonstrated the exceptional ability to build strong rapport and develop real trust through their attentiveness to my wife and I and overall strong knowledge base for the vehicle we were looking at and ultimately purchased. We did not feel pressured, but welcomed at all points of our experience. We feel that we made a few new friends in this whole experience. Thank you, Andrew. Thank you, Sam. Thank you to everyone we spoke to that made this process seamless, enjoyable and above expectations. From start to finish,this was a personal approach to understanding our needs and making the right fit for us. We couldn't be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

24 Reviews
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sales Rating

Mercedes-Benz of Hunt Valley

byJim & Erin Won 10/02/2018

My wife and I recently purchased a new GLE 350 and had a wonderful experience with a truly dynamic sales team. We had the pleasure of working with Andrew (Sales) and Sam (Product Guru). Both of them demonstrated the exceptional ability to build strong rapport and develop real trust through their attentiveness to my wife and I and overall strong knowledge base for the vehicle we were looking at and ultimately purchased. We did not feel pressured, but welcomed at all points of our experience. We feel that we made a few new friends in this whole experience. Thank you, Andrew. Thank you, Sam. Thank you to everyone we spoke to that made this process seamless, enjoyable and above expectations. From start to finish,this was a personal approach to understanding our needs and making the right fit for us. We couldn't be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Dr. Joanne Trapeni

byjotrap816on 08/23/2018

Repair on MBC-Class by MBenz of Hunt Valley. Excellent service and professionalism. Timely and well-educated. BTW - they helped me out with my MB and I did not even purchase it from them. Class A dealership and service! I will be buying from them in the future for sure!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wayne Prince in Service is Excellent!

byMichael Eon 08/10/2018

I always ask for Wayne when I service my cars. He is attentive and communicative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

squeaky brakes

bylievers1on 07/13/2018

I called the service dept on a Saturday and made an appointment to bring my car in on Monday evening. The staff was responsive to my needs and fit me into their schedule. I was provide a quote and explanation for all the work needed on my car in advance . The work completed when they said it would be and at a lower cost than the estimate. I was offer a loaner car if needed during the time my car was being serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byShelleyon 07/12/2018

Great service! Effortless process!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bait and Switch with Breach of Contract

byhonestbabyon 01/02/2018

On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryan Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy, Breached the Contract.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Mercedes oil change

byLittleSisteron 10/26/2017

This was my late sister's car. I drive a Chrysler mini-van so to me the $195.00 service change was high BUT with a Mercedes, the oil changes are spaced further apart because of advanced technology. The agency was also good in helping me to get a buy-back quote with no "pressure".

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

bypattiefon 10/20/2017

I wanted to trade in my 2016 GLC300 for a 2018 GCE350. Kyle Dembo was our Sales Rep. Kyle was very down to earth, caring, and went to bat for us to help get our best deal. This is our second car with Hunt Valley, and I would recommend them, and tell my friends to please ask for Kyle Dembo. Thank You

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Monique

bytim9951on 08/28/2017

Monique was wonderful, she kept me informed, answered all of my questions, and was very professional. She represents your company well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My Mercedes Sales Experience

byJcarter729on 07/21/2017

My purchase experience with Mercedes Benz of Hunt Valley was exceptional. The salesman John Davenport was outstand. He was straight forward and honest and really came up with a good solution to address my objective. The finance manager with also great and Sam the Concierge was also outstanding. I've been an Nationwide Infinity Customer for more than 12 years, and plan to have an equally long service relationship with your company, because your people valued my business and treated me with respect!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service at Mercedes of Hunt Valley. MD

bySeeklaw1on 05/20/2017

Mercedes of Hunt Valley, MD and John Davenport made the car buying process a very pleasant experience. They were not pushy, were very helpful throughout the process and even facilitated dinner and a hotel given I was not local. Would highly recommend.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byeastimmonson 08/11/2016

My experience has been nothing but terrible. Almost a year ago, I had my E350 serviced and I told them that my breaks were making noise. After three attempts to fix the problem, the problem was never fixed. I had to take my car to West Chester to get fix. I decided to give Hunt Valley another try and the end state was the same. The initial problem with my keyless remote was never fixed when I was told that my vehicle was ready. After I paid over $700 and went to my car, I discovered that the issue wasn’t resolved. When I pointed that out, they had to keep my car for a few days until the part came in. This was very frustrating. At this point, I will not use Valley motors again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Ms

byJhlee79on 08/09/2016

The workers were pleasant and helped me with every thing I had questions with my car. Overall my visit was good

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Brake repair

bynlex123on 08/03/2016

I brought in my car because the "check brake wear" light came on. I expected to have my front brake pads changed but the rotors were also changed because they were "rusty". The staff at the dealer were very courteous and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Mercedes Benz SL500 60,000 mile service.

byNewbirthon 07/18/2016

I was extremely pleased with the professionalism of my customer service rep Rony Lopez. He kept me abreast on the status of my vehicle and informed me of the possibility that MB Service would not be able to complete the service until the next day. Rony was also able to provide some additional discounting on the cost of the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

10,111 Mile Service

byHappyretiree71on 07/11/2016

The overall rating is 10. Customer Service gave a time and assured me I would be out in one hour or less, and I was and pleased with the service received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car sales

by3grandgirlson 07/05/2016

Went to Mercedes of Hunt Valley to purchase a new vehicle for my wife. Having purchased two vehicles from them in the past, I was not very confident this experience would be a positive one. Donald Levine made a great impression, taking the vehicle to my wife's office fur her to look at and made the sales process pleasant. We are happy clients and will recommend Donald Levine and Hunt Valley Mercedes to perspective buyers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Super service

byghsbt502on 06/27/2016

Was left with the impression that they actually cared

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byHannibal45on 06/20/2016

The service was great Anna K and the service department was very professional and helpful I was recommend anyone to share the same experience as I had the pleasure to enjoy

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

C280 Repair

byRmiller103on 06/17/2016

Rony provided honest assessment of my car repair and helped with the costs as best he could.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Listened to my concerns, investigated thoroughly

byVandyJodyon 05/27/2016

I ended up with a defective car, but it is not the dealer's fault. They have been top notch in helping me work with MB USA to keep the thing on the road. In fact, they might have fixed it with all the parts they just put in - all under warranty. The dealer is awesome - from sales to service, and I appreciate it as this car makes my Land Rover look like a reliable dream, but we'll keep trying.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
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Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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