Mercedes-Benz of Catonsville
Customer Reviews of Mercedes-Benz of Catonsville
Review type:
Be carful!!
by GLE 350 on 05/02/2025Disappointing Experience with a 2020 GLE 350** I recently purchased a 2020 Mercedes-Benz GLE 350 and my experience has been nothing short of disappointing. From the moment I drove off the lot, I noticed issues with the brake caliper.… I’ve taken the car back to the dealership three times for repairs, and each time I was assured that the problem was fixed. Unfortunately, that has not been the case. The brake caliper issue persists, and the dealership is now asking me to pay $5,000 to ensure that the problem doesn't return. This is unacceptable after only a few months of ownership. Additionally, I’ve been waiting for a navigation update that the dealership promised would take just two weeks. It’s now been four months, and I still have not received any updates or solutions regarding this issue. To make matters worse, the car makes a loud, embarrassing noise while driving, which is extremely annoying and has left me feeling self-conscious every time I hit the road. I paid $35,000 for a car that was supposed to come with functional features and reliable service, but instead, I’ve dealt with ongoing problems and a lack of support. I grew up believing that Mercedes-Benz represented the pinnacle of quality and luxury, but my experience with this dealership and my GLE 350 has shattered that perception. I hope future buyers have a better experience then I did.Car malfunction
by Wyonella Brice on 03/24/2025I do not know why, but I was driving and my car just changed from automatic to manual. So I called and got my car towed by Mercedes-Benz roadside( which customer service was awesome) to Catonsville. There my service provider Yousef let me… know when they received my vehicle, when it was inspected, and an estimated time to fix / cost of repair. Unfortunately I needed a new cylinder head, thankfully it was covered under warranty and it only took a couple of days to repair. The customer service from Yousef and his team is unmatched. I could and would never go any where else but Catonsville Mercedes-Benz to service my vehicle. I have a GLB 250 automatic. Once I received my car back it drove like I just got it. It’s like that every time. This is my first Mercedes and I don’t see me ever buying another brand of vehicle. I have 100% satisfaction every time.Wyonella, we're delighted to hear that Yousef and the team at Mercedes-Benz of Catonsville provided you with exceptional service. It's great knowing your GLB 250 is back on the road and driving like new! Thank you for choosing us for your vehicle needs.
Worst experience ever
by Travis Hardy on 03/23/2025Worst experience ever at a repair shop. Was told they would look at my vehicle on a Tues. dropped it off on Mon night and rented a car for the week. Fri, they still had not looked at my vehicle. I could have used my vehicle and not had to… rent a vehicle the whole week. I had taken it in to have a sensor fixed. While my vehicle was in the shop they broke an additional part, that was not an issue beforehand, that cost 3x the original repair. The part that was broken then made my vehicle "undrivable" and would need to be towed if I wanted to take it somewhere else. This left me with my vehicle stuck at their shop and at the mercy of them. Would give 0 stars if available. Would not recommend. All previous experiences with Mercedes dealerships have been excellent. This one is horrible.Travis, I'm truly sorry to hear about your experience. It sounds incredibly frustrating and not at all what we aim for in our service. I would like the opportunity to address this situation directly with you and see how we can make it right. Please feel free to reach out when convenient for you. Thank you, Marianne Queen - Customer Relations Manager - marianne.queen@koons.com
ALWAYS 5 stars!
by Sammy on 02/01/2025My family has been going for years and always the best service! They get things done and always treat us like VIPs which I notice they do for everyone. Today Yousef my advisor and helped with a emergency blown tire in and out in an hour.… I called ahead and he was ready for me as soon as the tow truck pulled into the shop. 5 stars as always!Sammy, we're delighted to hear that Yousef and the team at Mercedes-Benz of Catonsville provided you with exceptional service once again! Thank you for your continued trust in us, and we look forward to assisting you in the future. Safe travels!
Catonsville Mercedes - Go to the best 👌 Ride past the rest
by Stephanie Mack on 12/01/2024Catonsville Mercedes takes pride in providing an exceptional 👏 customer experience. Atmosphere welcoming, staff professional and welcoming. Yousef explains everything!! Easy check in and out. My car gets serviced, cleaned and out door!!… Boom 💥 👌 💥Stephanie, we're delighted to hear that Yousef and the team at Mercedes-Benz of Catonsville provided such a seamless experience for you! Thanks for sharing your feedback. Safe travels in your freshly serviced car!
supercalifragilisticexpialidocious!
by Ben Alston on 07/03/2024Excellent service, as usual!Thank you for sharing a terrific review of Mercedes-Benz of Catonsville, Ben!
First service at Koons Mercedes in Catonsville.
by Samantha Manner on 04/05/2024Christopher Shall is my Service Advisor. He worked with my schedule - had a loaner ready to go and it was a quick turn around! He kept me updated and my car looked brand new! Great experience. Clean waiting area and fast turn around.Samantha, we're delighted to know that Christopher and our team at Mercedes-Benz of Catonsville were able to provide you with a great experience. We appreciate your feedback about the clean waiting area and fast turnaround!
Great service
by Ben Alston on 01/26/2024Friendly folksBen, thank you for the review! We hope to see you again at Mercedes-Benz of Catonsville!
Outstanding
by Anish on 12/01/2023This dealership checks all the boxes and goes that extra mile to get you everything you need. They got me a good deal and suggested add-ons (competitively priced) that packaged the entire car to suit my needs. Anthony Phillips made sure… that I walked out with satisfaction and peace of mind.Anish, it's great to know that Anthony and our team here at Mercedes-Benz of Catonsville were able to provide you with such stellar assistance and a great experience. We're always here for any future needs!
Great service
by Cadebamo on 11/19/2023Valet service and regular updates. Electronic documentation and proceduresThank you for sharing! We appreciate your business here at Mercedes-Benz of Catonsville.
Horrible Customer Service
by Robert Hicks on 09/15/2023EXTREMELY disappointed at the lack of responsiveness from this dealership. I have been here multiple times and this is by far the worst experience ever from this dealership or any dealership. Through out the time they had my car I had to… call them. Often times I had to leave messages and never received a call back so I ended up calling again. Finally when I go pick my car up after a week (they did have to order parts, so keeping it a week was not the issue) I get in and the console lid is broke and some Versace cologne is inside. I do not wear this cologne...it is not mine. I bring this to their attention. They tell me they have to look at videos, talk to technicians, etc and will call. Three days later...no calls. Im calling them and either leaving a message or when I do talk to someone they are waiting on the manager to get back to them. Im heading up there now to get my car...fixed or not. But I will NEVER return to this 3rd class dealership again.Robert, thank you for meeting with us since this review and allowing us to address your concerns. If there is anything else we can do for you, please don't hesitate to be in touch. - Marianne Queen - Customer Relations Manager 4438308950
Great experience
by Andrew H on 08/18/2023Buying my used car at Mercedes of Catonsville was a great experience. The team, especially Brian, were helpful, honest, and candid throughout the process.Andrew, we're glad to know that Brian and the team at Mercedes-Benz of Catonsville made your car buying experience a great one. Thanks for sharing!
The Best or Nothing
by Beauty In a Benz on 08/06/2023I like to take my car to Catonsville for the services because I feel safe knowing it's in the dealers hands. Great staff and I love working with my service advisor Andre Agape. He explains all the needed services and is helpful from… beginning to end. Also Catonsville always run good specials so you can get discounted services. I absolutely love the fact that they have loaners available that I can use while getting my service. Nothing but great things to say about my experiences. They have fast, neat, knowledgeable mechanics. I really like going there I feel safe in my advisor Andre's care and happy and safe when my car is there...We're so glad to know that you feel confident and secure with Andre and our team at Mercedes-Benz of Catonsville. We strive for top-notch service from start to finish! Thanks for trusting us with your vehicle's needs - we look forward to seeing you next time!
Sparkling Spark Plugs
by Florence Wilson on 05/05/2023It is expensive. It was a bit much for some spark plugs. There was a disconnect in understanding I wanted to meet my new service advisor. I sat for 40 minutes once my car was signed in as a drop off.Florence, we appreciate your feedback about your recent service visit with us here at Mercedes-Benz of Catonsville. We apologize for the miscommunication regarding your new service advisor and for any inconvenience that you experienced during your drop-off. Please know that we value your business and hope to provide you with a better experience next time you visit. -Marianne Queen - Customer Relations Manager - 4438308950
Good service
by Sabi Indra on 05/05/2023Friendly Service advisor .We're delighted to receive your five stars, Sabi! Thanks for choosing Mercedes-Benz of Catonsville for your vehicle's service needs. See you down the road!
Good service as always
by Jim on 04/20/2023My service advisor kept me well informed during the service. The car was spotless when they finished.Jim, we appreciate you taking the time to share your experience with us at Mercedes-Benz of Catonsville! It's wonderful to hear that your service advisor kept you well-informed during your visit and that your car was spotless when it was finished. We hope to see you again in the future!
Don’t do it RUDE DISRESPECTFUL
by Ced on 04/20/2023I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made… a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
I'm truly sorry to hear about the ongoing issues with your GLE 350 and the lack of resolution from our team. We strive for excellence in both vehicle quality and customer service, so it's concerning to learn we've fallen short here. We are unable to locate you in our system without a real name, so please reach out directly. Thank you, Marianne Queen - Customer Relations Manager - marianne.queen@koons.com
by Mercedes-Benz of Catonsville on 05/05/2025