Mercedes-Benz of Catonsville

Today 09:00 AM - 08:00 PM
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Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Mercedes-Benz of Catonsville

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
8 Reviews
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sales Rating

Sleaziest Used Cars Sales People I Have Ever Dealt With

bypissed2016on 12/07/2016

I agreed to buy a car for $43K over the phone with pre-owned car sales manager Destin Kahl. We made an appointment for me to come in later in the day to sign the paper work and pick up the car. I called my insurance agent and got the insurance coverage. Then Destin Kahl called me a hour later telling me that he sold my car to someone else for $1000 more. I know many used car sales people are sleazy. But at Mercedez Benz dealer, the most senior sales manager of the store, and for just a thousand bucks? It's guys like Destin Kahl that give all used car salesmen a bad name. Be careful when you deal with them. I am going to file a complaint against him with the store owner and Mercedes Benz USA.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Horrible Experience

byJeffwickon 04/06/2016

Made agreement with the salesman Mr. Epps to purchase a vehicle over the internet and through email correspondence. We agreed I would wire full payment the next morning. I received an email 2 hours later saying they sold vehicle. Mr. Destin, the sales manager, said our agreement was not valid despite all the emails showing the reciprocal agreement. DO NOT DEAL WITH THESE GUYS!! Hard to believe this happened at a Mercedes Dealership!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Sad purchase experience

bysohitguptaon 11/11/2015

I went to this dealership for servicing of my old Merc 2012 C300 4Matic. When I inquired, I got interested in a 2016 C300 4Matic. I was there for one whole day more than 10 hours. I was given a car to test drive and my car was coming from Owings Mills. They made me do all paper work, they even worked out pricing and every other stuff. I kept requesting the sales rep that i want to test drive before i purchase the car but the sales rep kept assuring me that my car is exactly the same as the car i was test driving then. When my car came in at 8 pm, i had to take it and leave. Once i drove and used it, i came to know that the car what i purchased doesnt have many features which were there in the car i test drove. We were never told what features the car has, what packages the car has? worst sales experience ever i had. On top of that, when i went to them and told about the difference between the cars, they came back blaming me only that i did not tell them what all i need in car. I told them all the time you guys kept telling me that my car will be exactly the same as the car i was test driving and it had all the features i wanted, so why would i ask for extra features? they are not even listening to me. this is my 02nd merc and now i am damn sure i should have gone back to my old dealership only. WORST EVER DEALERSHIP I EVER CAME ACROSS. will never recommend to anyone infact will stop a friend if they are going to this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful experience of buying a used Mercedes

byiskender1on 04/25/2014

Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Wonderful experience of buying a used Mercedes

byiskender1on 04/21/2014

Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Very Poor Sales Team

byjoshcali85on 12/11/2013

I purchased a 2014 MB E250. Sales team not at all co-operative. Also very cunning to manipulate and steal the sales. Will never ever buy or service from this Dealer. STAY AWAY!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Worst Mercedes Dealer in Maryland

bymerc4lifeon 02/07/2011

Few months back I send out price quote to different dealership around Maryland including Mercedes Benz of Baltimore, which I completely duplicate of my experience I encounter with this dealership. Few things I can say about my experience about this dealer that their internet sales folks do not know how to qualify customer. One of the person I dealt with was complete an arrogant and thought that the price I was asking with other discounts I normally qualify and got them from other Mercedes dealer they it was complete fabricated. He thought I never own a Mercedes. This was not the first time I am buying a Mercedes Benz in my life. Actually almost similar attitude I got from R & H Mercedes (another Mercedes Dealer in Baltimore) and they still had those two GL in their inventory for few months by curiosity I checked the dealer inventory after I bought my GL. Last the least you don't want to wait two months or more to get back your prospective customer. This is an internet age and barely people go to the dealership to kick tires these days.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Worst deal I ever seen in my life

byiamjrfengon 01/22/2011

This is the worst dealer I ever seen in my life. Two of the sales managers are very unethical and have very mean attitude. I visit them because they email me claiming that they have big sales over the weekend. After I spent an hour filling in my personal & financial information and test drove the car, one of the manager first said that the price they have in website is a price error, however he will honor the price. However after I call my wife and have her to bring the check and required documents to buy this car, the manager suddenly claimed that he can't decide this price and need to get approval from his manager. The even worst thing is that when my wife finally arrive and we are doing the final check of the car, the manager of the manager call the sales person back and told him that they won't sell us the car. Non of both of these managers talked to us and apologize, not even told us what price they want to sell. We are sent out of door right away. We have been treat [violative content deleted]. What a nightmare experience. This is the worst two hours experience I ever have in my life time. I would go buy BMW instead of Mercedes Benz now.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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